Education Commons^™

2019 Accessibility Roundtable Customer Service Planning, Annie Bélanger

Presentations

Accessibility permeates all aspects of our public-facing work. Being accessible is in every aspect of workflow development and application for user services and support. Many more than the manager are involved in the development and application of our guidelines, practices and procedures. It is everyone’s responsibility.

The session covered:

• What is accessibility?
• Accessible Customer Service
  • Leading Practices
  • Practical approaches to delivery
  • Planning with Accessibility in Mind
  • Resources to learn more about accessibility in libraries

The session is premised on goal of accessibility, or moving beyond compliance. As such, accessible means that a person with a disability is afforded the opportunity …

Mobile Modeling: Using And Creating Ipad And Ipod Apps To Shape Students With Disabilities, Carolyn Wicks, Amanda J. Rockinson-Szapkiw, Justin M. Tucker

Carolyn J. Wicks

Modeling is a technique that is often used to teach new skills to students with disabilities. Modeling is effective for teaching communication, social, and functional living skills to students with emotional, behavioral, and cognitive disorders (Werts, Caldwell, & Wolery, 1996). Video modeling and audio prompts can be as effective as live modeling (Murzynski & Bourret, 2007; Rehfeldt, Dahman, Young, Cherry, & Davis, 2003). In fact, some researchers have suggested that video modeling results in more rapid acquisition of skills than live modeling and may even be more generalizable across environments (Charlop & Milstein ,1989). With the introduction of mobile devises, …

Mobile Modeling: Using And Creating Ipad And Ipod Apps To Shape Students With Disabilities, Carolyn Wicks, Amanda J. Rockinson-Szapkiw, Justin M. Tucker

Faculty Publications and Presentations

Modeling is a technique that is often used to teach new skills to students with disabilities. Modeling is effective for teaching communication, social, and functional living skills to students with emotional, behavioral, and cognitive disorders (Werts, Caldwell, & Wolery, 1996). Video modeling and audio prompts can be as effective as live modeling (Murzynski & Bourret, 2007; Rehfeldt, Dahman, Young, Cherry, & Davis, 2003). In fact, some researchers have suggested that video modeling results in more rapid acquisition of skills than live modeling and may even be more generalizable across environments (Charlop & Milstein ,1989). With the introduction of mobile devises, …