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Beyond The Library: The Role Of Academic Libraries’ Chat Reference In Answering Campus Questions, Erin Owens, Vanessa Acre, Darcy C. Del Bosque, Robin Fowler, Silvia Sheffield
Beyond The Library: The Role Of Academic Libraries’ Chat Reference In Answering Campus Questions, Erin Owens, Vanessa Acre, Darcy C. Del Bosque, Robin Fowler, Silvia Sheffield
Library Faculty Publications
Even before the COVID-19 pandemic drove most users online, chat was establishing itself as a core service for asking library-related questions of many types, from basic directional and reference to research queries of a more sophisticated nature. This investigation seeks to provide insight into how academic libraries are seen not only as a source of library assistance, but also as a means of filling an information gap on a wider subject: the university campus at large. The study’s methods involved analyzing chat transcripts from five large four-year public universities during a two-year period (2019- 2021), noting the frequency of campus-related …
Review Of The Evolution Of The American Academic Library Building By David Kaser, W. Bede Mitchell
Review Of The Evolution Of The American Academic Library Building By David Kaser, W. Bede Mitchell
Library Faculty Publications
This review was published in College and Research Libraries.