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Digital Transformation In Higher Education: A Framework For Maturity Assessment, Adam Marks, Maytha Al-Ali, Reem Atassi, Abedallah Zaid Abualkishik, Yacine Rezgui
Digital Transformation In Higher Education: A Framework For Maturity Assessment, Adam Marks, Maytha Al-Ali, Reem Atassi, Abedallah Zaid Abualkishik, Yacine Rezgui
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© 2020 Science and Information Organization. All rights reserved. —Literature in digital transformation maturity is scarce. Digital transformation in higher education, especially after COVID-19 is seen as inevitable. This research explores digital transformation maturity and challenges within Higher Education. The significance of this study stems from the role digital transformation plays in today’s knowledge economy. This study proposes a new framework based on Deloitte’s 2019 digital transformation assessment framework with Petkovic 2014 mega and major higher education process mapping. The study triangulates the findings of multiple research instruments, including survey, interviews, case study, and direct observation. The research findings show …