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Enhanced User Experiences Through Relationship Management, Michiel E. Moll
Enhanced User Experiences Through Relationship Management, Michiel E. Moll
Michiel E Moll
Within libraries the need to be able to relate clearly to the customer and their needs is paramount. Although Customer Relationship management software does exist, fundamentals underlying the philosophy need to be in place first. For this librarians need to use three principles that are expressed as: 1. Be yourself, 2: Integrate as a team, 3: Go boldly!.
Swallowing An Elephant, Michiel E. Moll
Swallowing An Elephant, Michiel E. Moll
Michiel E Moll
Predating the major higher education mergers, the Cape Technikon Library Service was faced with the incorporation of the Mowbray College of Education and Boland College of Education libraries in 2000. The actual stock of these two libraries was larger than that of the Technikon, and in addition, an institution that had a monolithic library structure was suddenly faced with coping with a more dispersed structure. Both Mowbray and Boland College (which was at Wellington, some 65 km away) were functioning libraries and the challenges were therefore to maintain functionality while changing and to keep the best from each library while …