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A Framework For Process Reengineering In Higher Education: A Case Study Of Distance Learning Exam Scheduling And Distribution, M'Hammed Abdous, Wu He Oct 2008

A Framework For Process Reengineering In Higher Education: A Case Study Of Distance Learning Exam Scheduling And Distribution, M'Hammed Abdous, Wu He

Distance Learning Faculty & Staff Publications

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework – initiating and analyzing – are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps – reengineering/ implementing and evaluating – are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and …


Taylor University Fort Wayne Online Course Catalog 2008, Taylor University Fort Wayne Jan 2008

Taylor University Fort Wayne Online Course Catalog 2008, Taylor University Fort Wayne

Institute of Correspondence Studies

The 2008 catalog of Taylor University Online at Taylor University Fort Wayne.