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Reimagining First-Year Experience: Strategies For Supporting The Success Of The 21st Century Community College Student, Jennifer A. Puniello
Reimagining First-Year Experience: Strategies For Supporting The Success Of The 21st Century Community College Student, Jennifer A. Puniello
Instructional Design Capstones Collection
Across the nation, higher education institutions are assessing and redesigning their first-year experience as efforts to retain students. Community colleges, especially, are piloting and implementing evidence-based practices that have proven to be successful at four-year institutions. Bristol Community College, located in southeastern Massachusetts, is among one of these community colleges. While the research presented in this Capstone does not address non-cognitive issues, as critical as they are to understanding student attrition, this Capstone, backed by primary research and empirical data, focuses on curricular and co-curricular pedagogy imperative to the success of first-year community college students. Using Bristol as a subject, …
Insurance Claims Adjuster Remote Training Initiative, Pamela Wieboldt
Insurance Claims Adjuster Remote Training Initiative, Pamela Wieboldt
Instructional Design Capstones Collection
This paper contains a full training plan initiative to correct a knowledge gap among remote marine insurance adjusters. The problem originated from a longer claims handling process among remote adjusters dealing with Maritime Law claims. In an assessment in the analyze phase this knowledge gap was confirmed. Through analysis there were three major areas of maritime law that adjusters on staff did not test well on. The modules developed will follow the theory of micro learning due to the staff members having limited time to commit to learning each day. As the employees are remote, all of the learning events …