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Job Stress Effects On Job Satisfaction And Attrition In 9-1-1 Call Centers, Damarys Jaile Gilligan

Theses and Dissertations

In 9-1-1 call centers across the nation the personnel shortage has become a crisis. The nature of the job of a 9-1-1 telecommunicator is stressful due to the high volume of emergency calls. This applied dissertation was designed to learn if there is a relationship between job stress, burnout levels, and job satisfaction in 9-1-1 telecommunicators. This was a nonexperimental quantitative survey research with a correlational approach. The population was a nonprobability convenience sample recruited through the Survey Monkey Audience platform. Data was collected at one point in time. A total of 37 participants took part in the study. All …

Cyberbullying: School Administrators' Perceptions Of Law And Prevalence, And Their Roles In Prevention, Intervention And Discipline, Suzan Gragg Denby

Theses and Dissertations

This study was aimed at investigating secondary school administrators’ experiences with and their perceptions of cyberbullying, as well as their intervention and prevention procedures. As technology has become ubiquitous in our society, students’ use has increased and impacted the school environment. Given the potential for cyberbullying and the negative effects of such, schools harbor the responsibility to prevent and intervene in such occurrences. This can be a tricky process.

This study included 12 administrators of secondary schools across eight school divisions in Virginia. Through an interview process, administrators spoke of their experiences with technology and cyberbullying incidents, and how they …

A Critical Multiple Case Study Analysis Examining The Implementation Of The Every Student Succeeds Act (Essa) To Promote Positive School Climate, Weade W. James

Theses and Dissertations

This study explored the role of federal policy in improving school climate, and examined how federal policy, specifically the Every Student Succeeds Act (ESSA) is being implemented at the state-level to address school climate issues. A qualitative multiple-case study design with content analysis was used as the leading approach to understanding how states are implementing ESSA’s school climate measure for accountability. ESSA is the nation’s federal education law that was enacted in 2015 and replaced No Child Left Behind (NCLB). I compared states’ implementation of ESSA’s school climate and safety (SCS) measure, including how states are measuring SCS and whether …

Law Enforcement Officers As Victims Of Felonious Killings And Assaults: An Analysis Of The Predictors Of Lethality And The Likelihood Of Officer Assault Or Death, Gabriella Mercado

Theses and Dissertations

This study was designed to explore the predictors of lethality for the outcome of police officer assault with injury and felonious death. Recent news has focused on police brutality and their excessive use of force. Conversely, the inverse relationship has not received much focus. To explore the aforementioned relationship, data from the LEOKA program on 1,375 officers who were feloniously killed or assaulted with serious injury between the years of 2008 and 2017 were examined to determine the statistical significance between several predictor variables and the outcome variable.

Binary logistic regression was used to answer the research questions posed by …

The Program, Aaron Douglas Estrada

Theses and Dissertations

In my work, I explore the engineering of identity and socioeconomics that are programed into Black and Brown communities. I refer to this as “The Program”. The Program validates, breaks, codes, and critiques the system that divided us. The Program is identifying with the struggle of growing up in a system that is programmed to see you fail. So if you get caught up in that system it’s a natural death within the program. But you can break and make your own program. If you stick to the program.

The paper's use of language is coded. Text has been written …