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International and Area Studies

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2015

Industry

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Customer Satisfaction Index Of Singapore 2015: Q2 Results, Institute Of Service Excellence, Smu Sep 2015

Customer Satisfaction Index Of Singapore 2015: Q2 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s ninth year of measurement.

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Cost-Oriented Agile Innovation For Mechatronics Management In Less Developed Regions, Edmond Hajrizi, Muzafer Shala, Valmir Hoxha, Larry Stapleton Dec 2014

Cost-Oriented Agile Innovation For Mechatronics Management In Less Developed Regions, Edmond Hajrizi, Muzafer Shala, Valmir Hoxha, Larry Stapleton

Edmond Hajrizi

Cost-oriented automation has a long tradition in IFAC and attracts a lot of attention in literatures associated, for example, with business process improvement. Whilst process-oriented cost reduction (such as LEAN for example) have been widely disseminated, in recent years practical cost-oriented solutions for automatic processes have not been reported so much in the literature. This is surprising given the increasing constraints upon, for example, manufacturing organisations in less developed peripheral regions. This paper re-energises the cost-oriented automation discourse by presenting projects which have used low-cost digital solutions to achieve potentially excellent results. The main contribution of the paper is to …

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