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Kicking The Tires: A Usability Study Of The Primo Discovery Tool, Aaron Nichols, Amber Billey, Peter Spitzform, Alice Stokes, Catherine Mundy
Kicking The Tires: A Usability Study Of The Primo Discovery Tool, Aaron Nichols, Amber Billey, Peter Spitzform, Alice Stokes, Catherine Mundy
University Libraries Faculty and Staff Publications
Discovery tools offer users a powerful way of searching library holdings, as well as external databases and indexes. They are becoming an increasingly common part of the library user experience, and research on the usability of such tools is expanding. In 2012, a mid-sized academic research library implemented Primo Discovery and Delivery by Ex Libris and conducted a diagnostic usability test to investigate how the tool is used without instruction, to discover patterns in searching behavior, and to uncover how compatible Primo is with user search behavior. This paper will describe the design and implementation of the usability study. Despite …