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Foresight - "Financial Adjustments: How The Banking Industry Is Adapting To A Changing Society" - September 1996 (Vol. 2 Issue 1), Nova Southeastern University

Foresight Magazine

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Implementing Total Quality Management In Business And Academe: A Case Study, Nancy O. Bartell

Electronic Theses and Dissertations

Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education. The primary foci of this dissertation are …

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Management Education: Valuing 'Differences' In The Classroom, Gloria Gordon Phd

Gloria Gordon PhD

In this paper a discussion is presented for the inclusion of the valuing of 'differences' between people as the cornerstone of hospitality management education curricula using a three-pronged approach. The models advocated for achieving this aim are 'identity development' (Myers, 1991), Action Learning (Revans, 1969) and Awareness and Competence (Howells, 1982). It is argued that the nature of the hospitality industry and the global environment which it serves demands such educational processes if self-aware, critical and ethical managers are to be developed. Empowerment of students through the development of critical thinking skills will enable them to become aware and reflective …