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Navigating The Financial Aid Application Process: The Voices Of First-Generation College Students, Holly Kirkpatrick
Navigating The Financial Aid Application Process: The Voices Of First-Generation College Students, Holly Kirkpatrick
West Chester University Doctoral Projects
This qualitative case-study explored how the financial aid application process contributed to or detracted from the persistence of first-generation college (FGC) students. FGC students are the first in their families to attend college and make up one-third of college-going students each year (RTI International, 2019). FGC students use financial aid at a higher rate than their continuing generation peers, are less likely to have funding from outside sources, such as their parents (Martinez et al., 2009), are more likely to default on their student loans, and do not persist to graduation at the same rate as their non-FGC peers. Semi-structured …
Successful Admissions In A Time Of Great Uncertainty: A Case Study Of Employees' Perceptions Of Employee Well-Being And Emotional Intelligence, Sarah Freed
West Chester University Doctoral Projects
This qualitative embedded single-case study explores admissions employees’ perceptions of departmental success and individual employee well-being, including the role emotional intelligence has on these outcomes, through the lens of Bolman and Deal’s Four Frame Model (1984). This study is necessary because of the turbulent higher education landscape and because social factors contributing to this turbulence are expected to stay the same. More specifically, this study is situated in a thriving Office of First-Year Admissions at an institution within a public university system in a rural setting experiencing an unstable organizational landscape. I interviewed sixteen employees in a successful mid-size public …