Education Commons^™

Examining Fully Online Degree Students' Perceptions Of Online Student Support Services: A Mixed Method Study Using Grounded Theory And Rasch Analysis, Tamara Dean Heimberg

Electronic Theses, Projects, and Dissertations

The higher education market is becoming much more competitive as more students are attracted to online courses and online degree programs. In order to remain competitive, higher education institutions must provide students access to online support services. However, an online student support services plan is an often overlooked component of an online initiative even though it is a critical factor in the overall success of an online program.

This research specifically focuses on online student support services for students enrolled in fully online degree programs in an effort to identify the most important online student support services from students’ perspectives, …

Human Service Providers’ Perception Of The Quality Of Client Services Provided As Related To Their Level Of Self-Care, Joseph Ray Brinson, Luis Hernandez

Electronic Theses, Projects, and Dissertations

This study explored human service providers’ perception of the quality of client services provided as related to the providers’ level of self-care. We utilized a quantitative research approach to survey 54 human service providers from three Southern California agencies. An independent t-test was conducted to analyze the difference between participants’ perceptions of self-care by age, gender, and level of education. This study revealed a significant difference was found between gender and social care. Females are more likely to maintain an open, trusting relationship with someone who they can share their frustrations with, sustain balance in their life by pursing a …