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Full-Text Articles in Education
Touchpoints: How Faculty And Advising Understand And Colloborate On Guided Pathways Reforms To Influence And Support Major Choice In A Community College, Bryant Bates Manning
Touchpoints: How Faculty And Advising Understand And Colloborate On Guided Pathways Reforms To Influence And Support Major Choice In A Community College, Bryant Bates Manning
Graduate Research Theses & Dissertations
Guided pathways is a nationwide whole-college reform that aims to improve college completion rates and times for students, especially in the community college sector. This multisite case study sought to explore how pathways institutions supported students to better align with the right academic and career programs. Through individual semi-structured interviews, faculty members and advisors reflected on if and how they collaborated to better serve students in this capacity. Three themes emerged during data analysis and were reported in narrative form: a.) divergent faculty and advising attitudes about pathways reforms, b.) inconsistent perceptions on levels of collaboration, and c.) criticisms and …
Remodeled Classrooms: Experiential Learning And Its Impact, Mindy Kinnaman
Remodeled Classrooms: Experiential Learning And Its Impact, Mindy Kinnaman
Graduate Research Theses & Dissertations
This dissertation examined how faculty learn how to host and facilitate experiential learning activities for their classes and how the faculty are impacted by the work. Findings based upon nine semi-structured interviews indicated that fewer than half of participants had been formally trained to host experiential learning activities and some received no training at all. Findings also indicated that faculty experienced several personal benefits to hosting experiential learning activities, as did their students. Recommendations that emerged from this project include training programs for faculty, mentoring programs, and funding of experiential learning programs.
Student Perceptions Of A Customer Service Model In A For-Profit Higher Education Institution, Leonard J. Grinstead
Student Perceptions Of A Customer Service Model In A For-Profit Higher Education Institution, Leonard J. Grinstead
Graduate Research Theses & Dissertations
The purpose of this quantitative study was to examine the impact on students of customer service-oriented behaviors exhibited by faculty members and student advisors in a single geographic segment of a large institution of higher education in the for-profit sector headquartered in the midwestern United States. A single-case case study approach was used in order to explore students’ degree of satisfaction with customer service experiences and the extent to which these impacted their decisions to persist toward graduation from the university. A survey approach with a questionnaire distributed by email was used in order to gather data from students for …