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Examining Perceptions Of Service Quality Of Student Services And Satisfaction Among International Students At Universities In Indiana And Michigan, Mordekai Ochieng Ongo
Examining Perceptions Of Service Quality Of Student Services And Satisfaction Among International Students At Universities In Indiana And Michigan, Mordekai Ochieng Ongo
Dissertations
Problem
Universities in the United States face financial constraints, intense competition for students, declining student enrollment, and constant student attrition. However, an increasing number of international students seek higher education abroad, especially in the U.S. Providing quality services to these international students might help institutions attract and retain more of them. Unfortunately, little empirical research has been done on international students’ perceptions of service quality, especially of non-academic services. This study fills that gap by using a modified SERVPERF questionnaire to investigate international students perceived service quality and satisfaction at eight universities in Indiana and Michigan.
Method
The purpose of …
The Demographics, Psychographics, Reasons For Giving, And Reasons For Not Giving Of Alumni Donors And Nondonors To Two Seventh-Day Adventist Universities, Carol A. Bradfield
The Demographics, Psychographics, Reasons For Giving, And Reasons For Not Giving Of Alumni Donors And Nondonors To Two Seventh-Day Adventist Universities, Carol A. Bradfield
Dissertations
Problem
Adventist universities rely on donor support. The predictors of Adventist alumni giving behavior are vital in order to optimize the fundraising capability of a university, but perceptions of who gives among Adventist alumni and why they give or do not give are not based on research.
Method
This empirical study analyzed the relationships between independent variables (demographics, psychographics, reasons for giving, and reasons for not giving) and dependent variables (donor status, level of support measured by largest gift and cumulative gift total, and frequency of support measured by percentage of gift years). The dependent variables were derived from gift …