Moving Beyond The Status Quo: Building An Intersectional Student-Centred Culture In A Registrar’S Office, Darran A. Fernandez

The Dissertation in Practice at Western University

With an increasing number of students with diverse and complex identities attending colleges and universities, higher education institutions (HEIs) need to adapt to better serve their intersectional lives. At the centre of service delivery at most HEIs is the registrar’s office (RO), often offering services from before a student’s arrival right through to graduation. This Organizational Improvement Plan (plan) explores building a student-centred service delivery model in an RO at a large comprehensive university in Ontario. Organizational structures in HEIs are commonly vertically based on the specialty of work of the staff member rather than the horizontal crosscutting needs of …

Black Students At-Risk: The Problem Of Overrepresentation In The Student Success Program At Fss, Ekwutosi Onyedimma Odozor

The Dissertation in Practice at Western University

Abstract

In Farmside Secondary School (FSS), Black students are disproportionately identified as "at-risk" and are overrepresented on the student success teacher list. The school climate survey, supported by literature, indicates that racialized students feel targeted, excluded and marginalized in their classrooms. In FSS, social stressors such as systemic oppression, deficit interpretations, non-inclusive learning environments, and inadequate access to supportive structures create gaps. Given the threats these social stressors pose to Black student success, this Organizational Improvement Plan (OIP) frames the problem within the context of FSS and provides transformative approaches to the problem. While this OIP creates awareness of the …