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Full-Text Articles in Education
Experiences Of Southeast Asians At A Community College In The Midwest, Emmanuel Canlas Esperanza Jr.
Experiences Of Southeast Asians At A Community College In The Midwest, Emmanuel Canlas Esperanza Jr.
Graduate Research Theses & Dissertations
This dissertation explored what contributed to Southeast Asian students’ persistence in an urban community college in the Midwest. A qualitative case study was used to reveal how Southeast Asian students perceived personal and educational experiences and how those experiences created an impact on their persistence. This project addressed the lack of research on Southeast Asians and their challenges attaining academic success in higher education. This study is critical, as there is a lack of research on Southeast Asian students’ experiences within higher education institutions, particularly within community college settings. The majority of research has focused on Asian American or international …
High-Impact Practices Support Second-Year Students' Academic Success, Engagement And Persistence, Melissa M. Cavazos-Eichelberger
High-Impact Practices Support Second-Year Students' Academic Success, Engagement And Persistence, Melissa M. Cavazos-Eichelberger
Graduate Research Theses & Dissertations
This study examined the perceptions of ten second-year students who participated in the Success Program at Midwestern four-year university. As part of the Success Program, these participants also participated in several high impact practices (HIPs) throughout their first year. Participants in this study shared their perceptions on the benefits of HIPs, how HIPs improved their academic success and engagement, making them want to persist, and any barriers they experienced, prohibiting their participation in HIPs. Findings indicated students perceived HIPs (a) enhanced academic success, (b) increased community engagement, (c) improved the likelihood of their persistence, and (d) that targeted HIPs should …
Student Perceptions Of A Customer Service Model In A For-Profit Higher Education Institution, Leonard J. Grinstead
Student Perceptions Of A Customer Service Model In A For-Profit Higher Education Institution, Leonard J. Grinstead
Graduate Research Theses & Dissertations
The purpose of this quantitative study was to examine the impact on students of customer service-oriented behaviors exhibited by faculty members and student advisors in a single geographic segment of a large institution of higher education in the for-profit sector headquartered in the midwestern United States. A single-case case study approach was used in order to explore students’ degree of satisfaction with customer service experiences and the extent to which these impacted their decisions to persist toward graduation from the university. A survey approach with a questionnaire distributed by email was used in order to gather data from students for …