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A Model Curriculum For Service Systems Engineering Using A Delphi Technique, S. A. Sorby, Leonard J. Bohmann, Dana M. Johnson, Kris G. Mattila, Frederick Sutherland
A Model Curriculum For Service Systems Engineering Using A Delphi Technique, S. A. Sorby, Leonard J. Bohmann, Dana M. Johnson, Kris G. Mattila, Frederick Sutherland
College of Business Publications
Over the past 100 years, the US economy has evolved from one based primarily in the goods-producing sector (agriculture, manufacturing, and mining) to the service sector. Today the service sector accounts for more than 80% of US Gross Domestic Product and more than 85% of the workforce. In fact, today many engineering graduates go on to work in service sector industries instead of more traditional manufacturing industries. In part, the service sector may be such a large segment of our economy because its processes are highly inefficient. Engineering problem-solving and talent, if properly applied to processes in the service sector, …