Education Commons^™

Using A Coach Approach In Regulatory Practice: One Technique On The Enforcement Spectrum, Shelley Mcclure

All Theses And Dissertations

This qualitative action research explored the use of a coach approach in the field of human care licensing. The Community Care Facilities Licensing program (CCFL) in Island Health strategically employed a 6-year coach training program between 2009 and 2015. This study specifically looked at how licensing officers in Island Health, who adopted a coach approach, influenced licensees to be partners in compliance. Seventeen individuals participated, including six child care licensing officers, one licensing supervisor, five members of the CCFL management team, and seven licensees. Interviews, a focus group, and an electronic survey were utilized to obtain data on the phenomenon. …