Education Commons^™

How To Build A Robust Provider Improvement Partnership Program To Enhance Patient Experience – A Case Study, Venkat Iyer, Pamela Prissel, Karee Munson, Jennifer Eide, Rebecca Brustad, Nickie Kranz, Lukas P. Madson, Beverly Frase

Patient Experience Journal

Patient experience is emerging as a key differentiating factor in patients’ choice of healthcare system. Many healthcare organizations are attempting to improve their patient experience by data-driven, patient-centered initiatives. This involves engaging all staff along all the contact points of a patient’s journey in healthcare. Perhaps, the physicians or care providers are most important link in this chain but also the most challenging to engage in improvement efforts. Most healthcare organizations have some training or workshops to educate providers on communication skills and other tools to enhance patient experience. However, there seems to a paucity of a standardized approach or …

Effects Of A Hospital-Wide Physician Communication Skills Training Workshop On Self-Efficacy, Attitudes And Behavior, Minna Saslaw, Dana R. Sirota, Deborah P. Jones, Marcy Rosenbaum, Steven Kaplan

Patient Experience Journal

Hospital systems interested in improving patient experience and physician engagement may look to physician communication skills training (CST) as a means of improving both. This study examines a 7.5-hour, multi-specialty, hospital-wide physician CST workshop in a large academic hospital system and its effects on participants’ self-efficacy, attitudes, and behaviors related to communicating with patients. Data was gathered from October 2014 through June 2016 through a web-based questionnaire sent to participants 6-weeks post-workshop which focused on skills taught in the course, attitudes toward communication training, and provider behaviors when communicating with patients. Along with demographic questions, a ten question retrospective pre-post …

Invited Panel Presentation On Theoretical Perspectives On Research In Higher And Professional Education: Making Sense Of Academic Language And Learning (All), Alisa Percy

Alisa Percy, PhD

Service Delivery Review Of The Central Australian Remote Health Development Services (Carhds), Gina Milgate, Jenny Wilkinson, Peter Trewin, Andrew Dowling, Adrian Beavis

Jenny Wilkinson

No abstract provided.

A Collaboration Between Digital And Reference: Solutions For Copyright Clearance And Outreach, Heather Leary

Heather Leary, Ph.D.

Two of the biggest challenges institutional repositories face are outreach and copyright clearance. In this webinar, Heather Leary, previously Scholarly Communications and IR Librarian at Utah State University, explores the use of subject librarians for copyright clearance and outreach and discusses the workflow used at Utah State University's Digital Commons repository. The webinar addresses benefits for the repository and subject librarians, the value and sustainability of such a program, and how further relationships can be built between departments. During her tenure managing the repository at Utah State University, Heather Leary helped launch over 70 SelectedWorks pages, organized an IR Day …

Studies Of Asia In Year 12, Jenny Wilkinson, Gina Milgate

Gina C Milgate

Across Australia, very few Year 12 subjects focus on Asia, according to this report. Where content on Asia is offered, it often has an Australian or Western focus. The authors found that, in practice, it is schools and teachers who select the material that students will study. Teachers are not likely to select material with which they themselves are unfamiliar or may have never studied. They will tend to choose what they know about and are confident of teaching, particularly at Year 12 level, where so much rides on students’ results. What teachers know and teach about will reflect to …

Schools First Judge, Gina Milgate

Gina C Milgate

No abstract provided.

Public Information Campaigns Around Adult Literacy, Language And Numeracy: Five Case Studies, Adrian Beavis, Gina Milgate, Patricia Knight

Gina C Milgate

No abstract provided.

Raising Children Website Evaluation: Fifth Progress Report, Michele Lonsdale, Gina Milgate

Gina C Milgate

No abstract provided.

Service Delivery Review Of The Central Australian Remote Health Development Services (Carhds), Gina Milgate, Jenny Wilkinson, Peter Trewin, Andrew Dowling, Adrian Beavis

Gina C Milgate

No abstract provided.