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It's Not Just About The Technology: Changing The Focus From Technology To Collaboration In Videoconferencing Room Design, Tamela W. Smith
It's Not Just About The Technology: Changing The Focus From Technology To Collaboration In Videoconferencing Room Design, Tamela W. Smith
Dissertations
Videoconferencing technologies are being increasingly utilized in today’s business and educational environments. However, implementation rates continue to be lower than projected, and user perceptions on the level of collaborative environment provided by videoconferencing rooms vary widely, depending on room design. This study found that, while few videoconferencing professional characteristics impact the level of collaborative environment designed for end-users, the perceived closeness levels provided to end-users significantly impacted their perceptions on the technology. The study also found that videoconferencing professionals’ views and end-users’ views on the level of collaboration within videoconferencing environments vary significantly. By shifting the design of videoconferencing rooms …
Developing The External Engagement Process In Higher Education Through Effective Change And Technology, Irene Sheridan, Colm Barry-Murphy, Heather Madden
Developing The External Engagement Process In Higher Education Through Effective Change And Technology, Irene Sheridan, Colm Barry-Murphy, Heather Madden
Academic papers
Engagement with external organisations and enterprises is increasingly part of the higher education mission and the contribution of universities to local and regional economic and social development remains an important, but difficult to evidence, metric for Higher Education Institutions (HEI). This paper explores the implementation of a Customer Relationship Management (CRM) system to support external engagement and to build business intelligence in one higher education institution in Ireland. Building on the findings of the Roadmap for Employment-Academic Partnership (REAP) project, through a structured process towards a professional case management approach to interactions this project focuses on the introduction of a …