Education Commons^™

Journey Mapping: A New Approach To Extension Program Design And Evaluation, Jennifer Hawkins, Neil Linscheid, Somongkol Teng

The Journal of Extension

With origins in service and human-centered design and customer experience, journey mapping is a research and evaluation method that allows users to visualize the journey a person or group takes while engaging in a service, program, or system. Using this method, individuals provide feedback on their experience, highlighting successes and challenges along the way.

Minnesota Extension educators have utilized journey mapping in program design and evaluation contexts and have found great value in both. This article highlights three use cases which provide insight into lessons learned during the process and how Extension staff may use the tool in the future.

The Condensed Stem Survey As A Tool For Extension Educators, Jafeth E. Sanchez

The Journal of Extension

One Extension Specialist implemented a STEM pilot robotics program across three middle school settings. A program evaluation to provide guidance and recommendations for future development, implementation, and continued evaluation was conducted as part of a larger study. This process led to the development of a condensed STEM survey that can be used by Extension professionals on STEM dispositions among middle school youth.