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Singapore Management University

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Student feedback

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Full-Text Articles in Education

Sufat: An Analytics Tool For Gaining Insights From Student Feedback Comments, Siddhant Pyasi, Swapna Gottipati, Venky Shankararaman Oct 2018

Sufat: An Analytics Tool For Gaining Insights From Student Feedback Comments, Siddhant Pyasi, Swapna Gottipati, Venky Shankararaman

Research Collection School Of Computing and Information Systems

Teacher evaluation is a vital element inimproving student learning outcomes. Course and instructor feedback given bystudents, provides insights that can help improve student learning outcomes andteaching quality. Teaching and course evaluation systems help to collectquantitative and qualitative feedback from students. Since manually analysingthe qualitative feedback is painstaking and a tedious process, usually, onlythe quantitative feedback is often used for evaluating the course and theinstructor. However, useful knowledge is hidden in the qualitative comments, inthe form of sentiments and suggestions that can provide valuable insights tohelp plan improvements in the course content and delivery. In order toefficiently gather, analyse and provide …


Extracting Implicit Suggestions From Students’ Comments: A Text Analytics Approach, Venky Shankararaman, Swapna Gottipati, Jeff Rongsheng Lin, Sandy Gan Dec 2017

Extracting Implicit Suggestions From Students’ Comments: A Text Analytics Approach, Venky Shankararaman, Swapna Gottipati, Jeff Rongsheng Lin, Sandy Gan

Research Collection School Of Computing and Information Systems

At the end of each course, students are required to give feedback on the course and instructor. This feedback includes quantitative rating using Likert scale and qualitative feedback as comments. Such qualitative feedback can provide valuable insights in helping the instructor enhance the course content and teaching delivery. However, the main challenge in analysing the qualitative feedback is the perceived increase in time and effort needed to manually process the textual comments. In this paper, we provide an automated solution for analysing comments, specifically extracting implicit suggestions from the students’ qualitative feedback comments. The implemented solution leverages existing text mining …


Analyzing Educational Comments For Topics And Sentiments: A Text Analytics Approach, Gokran Ila Nitin, Swapna Gottipati, Venky Shankararaman Oct 2015

Analyzing Educational Comments For Topics And Sentiments: A Text Analytics Approach, Gokran Ila Nitin, Swapna Gottipati, Venky Shankararaman

Research Collection School Of Computing and Information Systems

Universities collect qualitative and quantitative feedback from students upon course completion in order to improve course quality and students’ learning experience. Combining program-wide and module-specific questions, universities collect feedback from students on three main aspects of a course namely, teaching style, content, and learning experience. The feedback is collected through both qualitative comments and quantitative scores. Current methods for analyzing the student course evaluations are manual and majorly focus on quantitative feedback and fall short of an in-depth exploration of qualitative feedback. In this paper, we develop student feedback mining system (SFMS) which applies text analytics and opinion mining approach …