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Service Standards In Higher Education: Lasswell's Communication Model As A Training Tool, Crystal R. Alston
Service Standards In Higher Education: Lasswell's Communication Model As A Training Tool, Crystal R. Alston
Masters Theses
This paper examines a service standards training process established during the 2016/2017 academic year for Prairie State College (PSC), a two-year community college located in Chicago Heights Illinois. The goal of examining and revising the service training process was to enhance the quality of service after the college received poor service reviews from a recent satisfaction survey. Lasswell's Communication Model was used to create content and structure for a training manual and workshop as part of the overall service training process at PSC. The service standards and training manual was successfully developed and is currently being tailored to accommodate the …
First-Year Student Perceptions Of A Community College Success Course: A Phenomenological Approach, Aaron J. Walk
First-Year Student Perceptions Of A Community College Success Course: A Phenomenological Approach, Aaron J. Walk
Masters Theses
The use of college success courses by community colleges in recent years has had a significant impact on the academic success of their first-year students. Although studies have shown increases in grade point averages and retention rates for students enrolled in success courses, few have examined student perspectives of these courses. The intention of this study was to gain an understanding of the student perceptions of college success courses and how they shaped their college experiences. By using a phenomenological method of inquiry, the researcher interviewed six community college students enrolled in a college success course. The participants were students …