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Understanding And Applying Emotional Intelligence: A Qualitative Study Of Tampa Veterans Administration Hospital Employees, Brenda Webb Johnson

USF Tampa Graduate Theses and Dissertations

Emotional intelligence (EI) has not been studied extensively within the Veterans’ Health Administration (VHA). The VHA is the largest healthcare organization in America with over 360,000 employees and the organization invests heavily in competency development. The Tampa VA is a level 1 facility with over 5,000 employees in the Tampa Bay area. The facilities Education office offers competency development through soft skills training, leadership development, and contracted courses that include emotional intelligence for leaders.

The purpose of this study was to better discern ten Tampa VA medical center employees understanding and application of EI competence within their personal and professional …

Affective Components Perceived To Be Important In Today's Global Society From A Cross-Cultural Perspective, Helena H. Wallenberg-Lerner

USF Tampa Graduate Theses and Dissertations

Global competencies, with differences in terminology by various researchers, had been frequently investigated, primarily from an American-biased perspective. Little or no defining research existed that identified requisite, universally agreed upon global competencies, or identified what affective components were perceived to be important cross culturally.

This research study answered the following questions:

1. What affective components are perceived to be important from a cross-cultural perspective?

2. Are there differences in these perceptions of affective components from a cross-cultural perspective?

The purpose of the study was to explore the extent to which individuals in different GeoCultural regions view and identify affective components …