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Full-Text Articles in Education
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
The Impact Of Soft Skills Training On Guest Satisfaction In The Hospitality Industry, Lawrie Colaco Mr
Culminating Experience Projects
The hospitality industry has become immensely fast-paced, and prioritizing guest satisfaction levels has been one of the main objectives. While hard skills such as technical expertise and operational proficiency are important aspects which are required by the hospitality staff, soft skills also play a pretty significant role. Soft skills enable the staff to be adaptive and communicative, it raises their empathy levels and teaches them to control their emotions and perform under stressful working environments. The importance of soft skills in this sector cannot be overemphasized, not only does this help with harbouring a positive attitude among the employees but …
Policies For Place: How To Make Sustainable Investments In Communities, Kathleen Bolter, Timothy J. Bartik, Brad J. Hershbein, Michelle Miller-Adams, Lee Adams, Brian J. Asquith, Alfonso Hernandez, Kyle Huisman, Iryna V. Lendel, Gabrielle Pepin, Bridget F. Timmeney, Beth C. Truesdale, Yulya Truskinovsky
Policies For Place: How To Make Sustainable Investments In Communities, Kathleen Bolter, Timothy J. Bartik, Brad J. Hershbein, Michelle Miller-Adams, Lee Adams, Brian J. Asquith, Alfonso Hernandez, Kyle Huisman, Iryna V. Lendel, Gabrielle Pepin, Bridget F. Timmeney, Beth C. Truesdale, Yulya Truskinovsky
Reports
No abstract provided.
Training Methods Research Opportunities For A Pilot Workforce In Transition: A Literature Review, James Birdsong Phd, Kurt L. Reesman Phd
Training Methods Research Opportunities For A Pilot Workforce In Transition: A Literature Review, James Birdsong Phd, Kurt L. Reesman Phd
Journal of Aviation/Aerospace Education & Research
Over the next 15 years, 50% of the U.S. commercial air carrier workforce will retire, making way for younger pilots from Generations Y and Z. This review identifies the emerging pilot workforce and training methods, including emerging technologies and learning methods, as well as research gaps.