Education Commons^™

The Influence Of Employee Engagement On Discretionary Effort And Job Performance In The Cruise Line Customer Contact Center Workplace, Stephen B. Rodoquino Iii

FIU Electronic Theses and Dissertations

This nonexperimental, correlational study examined the relation among job fit,

psychological climate, and employee engagement and discretionary effort and job

performance. An Internet-based self-report survey was administered to a sample of 307

cruise line customer contact center reservation agents. The research hypotheses were

evaluated using correlational and hierarchical regression analytic procedures.

Job fit and psychological climate were linked positively and significantly with

employee engagement and employee engagement accounted for significant variance in

both discretionary effort and job performance. In evaluating the discretionary effort

conceptual model, after statistically controlling for gender, ethnicity and amount of job

experience, the results of the …

Workplace Incivility Toward Individuals With Disabilities, Secure Attachment Style, And Mental Health: Focus On Mediator And Moderator Effects, Mia Heikkila

FIU Electronic Theses and Dissertations

Despite the value of workplace civility, civility has been replaced by social exchanges that include statements and behaviors deemed largely unacceptable and undeniably rude. One type of rude behavior that appears innocuous is called workplace incivility, yet incivility disturbs efficient functioning among employees, intensifies work stress, and poses a grave financial hazard to an organization. Literature expressly on incivility toward individuals with disabilities is virtually non-existent, although emerging literature reveals that employees with disabilities are at a greater risk of experiencing workplace mistreatment vis-à-vis employees without disabilities. This quantitative study investigated the role of workplace incivility with respect to individuals …

The Impact Of Socioeconomic Factors On Food Insecurity Among Syrian Refugees In Florida, Racha Sankar

FIU Electronic Theses and Dissertations

Syrian refugees settled in the United States may experience food insecurity due to different socioeconomic factors that may include nutrition knowledge, language proficiency, women’s education, and perceived stress. The structure and the type of households may also contribute to food insecurity in this population.

The objective of this study was to measure food security among Syrian refugees residing in Florida. It also aimed to determine the socioeconomic factors that may attribute to food insecurity at household level.

A comprehensive 228-item questionnaire was administered to N=80 households (n=43 in rural areas, n=37 in urban areas). Families with and without children were …

Persistence Among Emerging Adults With Traumatic Brain Injury In Postsecondary Settings, Ardith A. Clayton-Wright

FIU Electronic Theses and Dissertations

This longitudinal study sought to investigate the demographic and socio-psychological factors associated with predicting persistence in postsecondary education among emerging adults with traumatic brain injury. The predicting variables in this study were: (a) gender (sex), (b) socioeconomic status (SES), (c) employment, (d) years of education; (e) age at onset of injury, (f) existence of familial capital/parental involvement, and (g) hours spent studying for a class.

Data were obtained from a secondary dataset collected by the Traumatic Brain Injury Model Systems National Data and Statistical Center longitudinal database. There were 2436 participants with TBI in the study. Ages ranged from 16 …

A Phenomenological Study On Self-Efficacy And Self-Regulated Learning Strategies And Their Link To Persistence In Hispanic College English Language Learners, Gabriela Defrancisco

FIU Electronic Theses and Dissertations

In adult education, studies have been done in the areas of persistence, self-efficacy, self-regulated learning strategies and the Hispanic population. However, this study was unique in its attempt at examining the link between the self-efficacy and self-regulated learning strategies in the persistence of Hispanic college English language learners. The purpose of this phenomenological study was to understand the experience of 1^st generation Hispanic English Language learners during their first year at a Hispanic-Serving Institution.

The researcher conducted 14 semi-structured interviews of their experiences both as immigrants learning the English language and first-generation college students by utilizing a phenomenological framework. …

Development Of A Transfer Of Training Measure For Law Enforcement, Daniel Costa

FIU Electronic Theses and Dissertations

Training in the workplace has become a valuable tool that has been linked to improved employee performance and overall organizational outcomes. The field of law enforcement is particularly impacted by the transfer of training given its complex and dynamic nature. Despite its significance, there is a lack of research in law enforcement and therefore of available instruments to measure the transfer of training. The purpose of this study was to develop and validate an instrument to assess seven components that can influence the transfer of training in law enforcement: trainees’level of motivation/ curiosity, peer support, supervisor support, opportunity to use, …

What Factors Influence Affirmative-Action Students' Achievement In Brazilian Federal Universities?, Gabriela Martinez Gillespie

FIU Electronic Theses and Dissertations

This study aims to determine what personal and family characteristics, pre-college factors and environmental variables, contribute to affirmative action student success in Brazilian federal universities, as measured by the final college exam. In 2012, Brazil implemented an aggressive and controversial quota-system in federal universities which reserved half of the incoming class spaces to students who graduated from public high schools, followed by prioritization based on income and race. The study used secondary data collected by the Brazilian Ministry of Education; the population includes 6,557 graduating students from the sampled federal universities majors who completed the 2016 ENADE exam (final college …

The Validity And Reliability Of An Adapted Problem-Solving Inventory (Psi): The Exploration Of Paradoxical Problem-Solving As A Means To Manage Organizational Conflict, Salma A. Hadeed

FIU Electronic Theses and Dissertations

This mixed method research was used to develop and validate an adapted survey that incorporates the paradoxical problem-solving concept under the context of social conflict theory, and to provide employees and employers more creative techniques to manage organizational conflict. One aspect of social conflict theory, problem-solving theory, focused on how individuals respond when confronted with unfamiliar tasks (Newell, Shaw & Simon, 1958a).

A concurrent mixed methods design was used to determine validity and reliability evidence. This study consisted of four phases. Phase one was a qualitative phase that utilized 11 experts, examining for validity evidence of test content. Phase two …

Examination Of Black Men's Perceptions Of Personal Finance And Lived Experiences Developing Financial Literacy And Building Financial Capability Through The Lens Of Institutional Racism, Jonathan B. Abdullah

FIU Electronic Theses and Dissertations

This phenomenological study examined Black men’s perceptions of their personal finances and their lived experiences developing financial literacy and building financial capability through the lens of institutional racism. Institutional racism was used as the conceptual framework to examine the participants lived experiences. Institutional racism works to disadvantage minorities and simultaneously provide privileges to Whites through organizational and institutional policies, practices, and treatment (Unzueta & Lowery, 2008).

Purposive sampling was used to obtain 16 participants for this study. Semi-structured interviews were conducted to collect the data from the participants and were analyzed using the Moustakas’s (1994) Modification of Stevick-Colaizzi-Keen Method of …