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An Action Research Approach To Workplace Inclusivity For Operational Employees In Higher Education, Carrie Lynn Cooper
An Action Research Approach To Workplace Inclusivity For Operational Employees In Higher Education, Carrie Lynn Cooper
Dissertations, Theses, and Masters Projects
This action research study implemented an intervention, the Learn at Work program, for operational employees in facilities management at William & Mary earning less than $19 an hour. One of eight dimensions in the Workplace Inclusion Scale, developed by Lennox et al. (2022), is “access to opportunity” (p. 27). This study’s theoretical framework included feelings of individual belonging, coupled with workplace learning, as powerful factors in shaping workplace experience. The program offered various opportunities: (a) health, computer, and financial literacy classes; (b) university-led workshops; and (c) individual tutoring. Two research questions guided the study: (a) What training and learning opportunities …