Education Commons^™

Eighteen Blind Library Users’ Experiences With Library Websites And Search Tools In U.S. Academic Libraries: A Qualitative Study, Adina Mulliken

Publications and Research

Telephone interviews were conducted with 18 blind academic library users around the U.S. about their experiences using their library and its website. The study uses the perspective that blind users’ insights are fundamental. A common theme was that navigating a webpage is time consuming on the first visit. Issues identified include the need for “databases” to be defined on the homepage, accessibly coded search boxes, logical heading structure, and several problems to be resolved on result pages. Variations in needs depending on users’ screen reader expertise were also raised. Suggestions for libraries to address these issues are offered.

The Rising Gap Between Rich And Poor: A Look At The Persistence Of Educational Disparities In The United States And Why We Should Worry, Roseanne L. Flores

Publications and Research

In 2001 the no child left behind act was signed into law with the promise to close the achievement gap between disadvantaged children and their white and more affluent peers. Ribbons were cut, ceremonies were held, as America set off on a new path to ensure that all children would have the tools necessary to achieve the American Dream. Children who in the past only had access to low-quality schools would now be able to attend high-quality schools and acquire the skills necessary to become productive citizens and obtain jobs that would catapult them into the middle class. They would …

“There Is Nothing Inherently Mysterious About Assistive Technology”: A Qualitative Study About Blind User Experiences In Us Academic Libraries, Adina Mulliken

Publications and Research

Eighteen academic library users who are blind were interviewed about their experiences with academic libraries and the libraries’ websites using an open-ended questionnaire and recorded telephone interviews. The study approaches these topics from a user-centered perspective, with the idea that blind users themselves can provide particularly reliable insights into the issues and potential solutions that are most critical to them. Most participants used reference librarians’ assistance, and most had positive experiences. High-level screen reader users requested help with specific needs. A larger number of participants reported contacting a librarian because of feeling overwhelmed by the library website. In some cases, …

Faculty Visions For Teaching Web Accessibility Within Lis Curricula In The United States: A Qualitative Study, Adina Mulliken, Mireille Djenno

Publications and Research

This qualitative study explores the understanding and perspectives of faculty in US library and information science (LIS) programs about teaching web accessibility. “Web accessibility” can be defined simply as making websites accessible for all, including people with disabilities. Eight LIS professors and two graduate LIS students or recent alumni with interests in accessibility were interviewed for the study. Results showed that, although some faculty were novices, most interviewees thought it would be beneficial to teach web accessibility in a variety of LIS courses. However, despite the seeming consensus, discussion of incorporating web accessibility into curricula was rare. This study explores …

Adopting Universal Design In Libraries: Collaborating For Student Success, Stefanie Havelka, Rebecca Arzola

Publications and Research

Faculty grapple with resources such as skill (experience with accessible features and devices), time (teaching students how to navigate software and devices in the library), and expense (software, hardware, eBooks, databases). This presentation will provide an overview of accessible features in library research databases, computer technology, mobile devices, and apps. The presenters will report on their collaboration with Lehman College’s Access and Technology Center (ATC) and Student Disability Services to share how to better approach issues and challenges in order to more successfully support students’ access needs. We will also consider the following questions:

• As librarians and faculty, how can …

Technology, Diversity, Web Accessibility, And Ala Accreditation Standards In Mlis, Adina Mulliken

Publications and Research

This paper discusses an interconnection between diversity and technology: web accessibility for all, including people with disabilities. Qualitative interviews were conducted with eight MLIS professors and two students or recent alumni. Findings showed attitudes regarding teaching web accessibility and recruitment of a diverse student body varied between professors who were familiar with web accessibility and those who were not. Participants who were familiar with web accessibility often thought it should be included within ALA Standards for Accreditation. Findings suggested that, in one school, incorporating diversity in their curriculum, including web accessibility, allowed recruitment of a more diverse student body and …

Collaboration Between The Library And Office Of Student Disability Services: Document Accessibility In Higher Education, Rebecca Arzola

Publications and Research

Purpose – The paper aims to discuss the relationship between interdepartmental stakeholders in higher education and the information identified as a result of collaborations. It proposes that collaborations can help clarify issues to then advocate for them.

Design/methodology/approach – The paper opted for a naturalistic case study design, gathering direct and participant observation of interdepartmental collaborations including 1 Student Share, 12 one-hour collaborative sessions and 1 Accessibility Conference.

Findings – The paper provides observed insight about student needs to have documents that are accessible for assistive technologies to recognize and read how change is brought about during internal brand building. …

Academic Library Services For Users With Developmental Disabilities: Partnership Of Access And Syracuse University Libraries, Adina Mulliken, Ann Atkins

Publications and Research

Syracuse University Library and Access partnered to provide library orientations to six Syracuse University students who have developmental disabilities. Access is a service that supports college course attendance for students who have developmental or cognitive disabilities. Students with developmental disabilities are being included in college life more and more. As this occurs, academic libraries will be providing more services to this population. We hope Syracuse University’s experience will be useful for other libraries to build on as they develop services. Additionally, we discuss opportunities to improve services for all students by focusing on students with developmental disabilities.