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- Keyword
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- Airport food and beverage consumption; Passenger delight; CX Delightors Framework; Airport Airside Consumption Model; Liminal spaces; Emotion-driven decision-making (1)
- Artificial Intelligence; Supply Chain Management; Capability Maturity Model; AI Integration; AI Readiness; Design Science Research; Delphi Method; Supply Chain Analytics; Supply Chain Resilience; Organizational Capability (1)
- Publication
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Articles 1 - 3 of 3
Full-Text Articles in Commercial Space Operations
A Capability Maturity Model For Artificial Intelligence Integration In Supply Chain Management, Lordt Becklines
A Capability Maturity Model For Artificial Intelligence Integration In Supply Chain Management, Lordt Becklines
Dissertations
Artificial Intelligence (AI) is transforming Supply Chain Management (SCM), yet many organizations struggle to assess their readiness for AI adoption and to understand how AI capabilities develop across maturity stages. This dissertation addresses this gap by developing a Capability Maturity Model (CMM) for AI integration in SCM, grounded in Organizational Information Processing Theory (OIPT), the Resource-Based View, and related capability frameworks. The model provides a structured approach for evaluating an organization's information-processing requirements, resource configurations, and alignment needed for effective AI-enabled supply chain operations.
Using a design science research approach, the AI-SCM CMM and its associated assessment instrument were derived …
Pause For Thought – Exploring Ai Error In The Assessment Of Industrial Sustainability Reports, Jake Mooney, Colm Tormey, Cillian Gleeson, Shane Hoban, Dylan Kirby, Christine Nangle
Pause For Thought – Exploring Ai Error In The Assessment Of Industrial Sustainability Reports, Jake Mooney, Colm Tormey, Cillian Gleeson, Shane Hoban, Dylan Kirby, Christine Nangle
SURE Journal: Science Undergraduate Research Experience Journal
No abstract provided.
Passenger Delight In Liminal Spaces: Uncovering The Dynamics Of Airport Airside F&B, Thorsten Merkle, Sushanta Das
Passenger Delight In Liminal Spaces: Uncovering The Dynamics Of Airport Airside F&B, Thorsten Merkle, Sushanta Das
ICHRIE Research Reports
The airport airside environment is a unique and highly consequential setting for consumer behavior, where passengers’ food and beverage (F&B) decisions are shaped by time pressure, emotional states, and spatial constraints. This study empirically validates two complementary frameworks - the CX Delightors Framework and the Airport Airside Consumption Model - in the U.S. context to deepen understanding of passenger behavior in this liminal space. Using survey data from 1,374 passengers across three major U.S. hub airports (DEN, PHX, SLC), we conducted principal component analyses to refine the original nine CX Delightors attributes into five robust dimensions: Hospitality & Ambiance, Value …