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Full-Text Articles in Transportation and Mobility Management
From Online Perceived Value To E-Loyalty : A Study Of Malaysian Low Cost Carriers., Lim Pey Chyi
From Online Perceived Value To E-Loyalty : A Study Of Malaysian Low Cost Carriers., Lim Pey Chyi
Student Works (2010-2019)
Emergence of Malaysia-based low cost carriers (LCCs) has changed the travelling trends and air ticket purchasing behaviors in the country lately. With the advancement of information technology, consumers now can purchase online air ticket 24/7/365. Besides, consumers are more aware of the online offerings through massive advertising and promotional efforts implemented by LCCs. Price-sensitive consumers are now well-informed and aware of the benefits of buying air tickets online. Therefore, establishing a web site that provides good online service becomes the priority of LCCs marketers. This research was conducted with the objective of studying Malaysian consumers’ perception towards the online perceived …
Benchmarking And Evaluating The Comparative Efficiency Of Urban Paratransit Systems In The United States: A Data Envelopment Analysis Approach, Hokey Min, Thomas E. Lambert
Benchmarking And Evaluating The Comparative Efficiency Of Urban Paratransit Systems In The United States: A Data Envelopment Analysis Approach, Hokey Min, Thomas E. Lambert
Faculty and Staff Scholarship
The Americans with Disabilities Act (ADA) of 1990 encouraged public transit authorities to reassess the way they serve aging populations and physically handicapped individuals requiring door-to-door services. As the demand for paratransit services rose dramatically the last few years due to a growing number of aging baby-boomers and injured Iraq-Afghanistan War veterans, many public transit authorities have been faced with the dilemma of meeting the growing demand while controlling costs in times of ongoing budget crises. To help public transit authorities better cope with such a dilemma, this paper evaluates the comparative operating efficiency of 75 selected paratransit agencies in …