Transportation and Mobility Management Commons^™

Strategic Analysis Of Digital Transformation Capabilities: A Multi-Criteria Decision-Making Evaluation Of Low-Cost Airlines, Mehmet Sahin Durak

International Journal of Aviation, Aeronautics, and Aerospace

This study comparatively assesses the digital transformation capabilities of low-cost carriers (LCCs) operating in Turkey through the lens of dynamic capabilities. Based on a literature review and expert input, a hierarchical set of sensing, seizing and transforming sub-dimensions was defined. Criteria weights were obtained using the Best–Worst Method (BWM), and airline performance was evaluated and ranked with the WASPAS technique. The empirical application—covering Pegasus, SunExpress and Ajet—reveals that digital seizing capabilities (notably strategic digital agility, digital strategy development, and resource prioritization) carry the greatest weight. Pegasus scores highest overall, indicating a more institutionalized and holistic digital transformation approach; SunExpress shows …

Taking Flight Or Taking A Pass? Exploring Factors Influencing Consumer Willingness To Pay For Evtol Travel, David C. Ison

International Journal of Aviation, Aeronautics, and Aerospace

The Advanced Air Mobility (AAM) industry is experiencing significant growth due to technological advancements and increasing demand for efficient travel experiences. The market is expected to reach $45 billion by 2030, with major players like Joby, Archer, Beta, and Wisk dominating. This study aimed to assess public willingness to pay for AAM services using eVTOLs, using Amazon's Mechanical Turk platform. The survey yielded a response rate of 85.8%, with 1,622 completed surveys. The study found that younger urban consumers were more willing to pay higher prices for AAM electric vertical takeoff and landing (eVTOL) aircraft trips than older participants, possibly …

A Tale 3 Airlines: Customer Service In Summer 2022, John C. Griffith, Donna Roberts

International Journal of Aviation, Aeronautics, and Aerospace

Does customer service - good or bad - really matter? Customer surveys from Ryanair, Southwest and Spirit Airline passengers were examined to determine their perceptions on customer service for May through September 2022. Ryanair (n=71) and Southwest (n=102) were rated significantly higher than Spirit Airlines (n=263) in overall rating (p

A Quantitative Analysis Of Seaplane Accidents From 1982-2021, David C. Ison

International Journal of Aviation, Aeronautics, and Aerospace

This study aimed to assess and analyze all historical National Transportation Safety Board accident reports since 1982. For analysis, reports were bisected into seaplane (float, amphibian, and hull) and non-seaplane groups. Findings showed that there is a deficiency in the level of available detail on the seaplane fleet and cadre of seaplane pilots in the U.S. During the most recent ten years of complete data (2012-2021) showed a negative trend in all accidents and fatal accidents, although only the latter being statistically convincing. During this timeframe, seaplane accident pilots had significantly higher total time and age than other groups (non-seaplane …

The Impact Of Corporate Social Responsibility On Airline Reputation And Passenger Satisfaction And Loyalty, Tamilla Curtis, Scott Ambrose, Wilfred S. Manuela Jr.

International Journal of Aviation, Aeronautics, and Aerospace

Aviation is a driving force of economic and social progress but has negative externalities such as carbon emissions and noise. This paper investigates passenger perceptions of airline corporate social responsibility and its impact on airline reputation and passenger satisfaction. Over 1,300 passenger responses were analyzed using the partial least squares model. The results indicate that the perception of corporate social responsibility influences airline reputation, customer satisfaction, and ultimately, customer loyalty. The findings suggest that focusing on corporate social responsibility initiatives leads to enhanced likeability among airline passengers above and beyond offering quality service. Moreover, likeability is the key aspect of …

Single Pilot Operations And Public Acceptance: A Mixed Methods Study Conducted In Greece, Panagiotis Kioulepoglou, Ilias Makris

International Journal of Aviation, Aeronautics, and Aerospace

The airline industry is moving towards Single Pilot Operations (SPO), as a result of the increased training and salary cost of pilots, and also as a remedy to the impending pilot shortage which is estimated to manifest itself in the years to follow. The main objective of this study was to explore whether the Greek public is willing to accept only one pilot onboard, what are the factors that affect this decision, and which is the preferred method of replacing the second pilot by choosing between an array of alternative options proposed by the industry.

Based on the qualitative findings …