Tourism and Travel Commons^™

An Evaluation Of Female Tourists' Satisfaction In Agritourism Through Importance-Performance Analysis, Ruchika Singh, Nataraj B. Patted

Journal of Tourism Insights

The research paper explores agri-tourism, focusing on the satisfaction levels of female tourists visiting agri-tourism centres in the Mumbai Metropolitan Region (MMR), India. Women constitute a substantial segment of the global tourism market and possess distinct preferences and expectations when engaging in travel experiences. However, despite their increasing prominence as key stakeholders in the tourism industry, their voices and perspectives often remain underrepresented in academic investigations. The study fills a critical gap in the existing literature by recognizing the significance of understanding and catering to the specific requirements of female tourists. The study uses Importance Performance (IP) Analysis to assess …

On-The-Go Dining In America: Comparing Convenience, Service Quality, And Satisfaction In Qsr Versus Gas Station Food, Shiva Jahani, Mohammed Lefrid, Lorie A. Tuma

Journal of Tourism Insights

Purpose

The objective of this multi-group study is to examine the influence of service quality and convenience on customer satisfaction in quick service restaurants (QSRs) versus gas stations.

Design/methodology/approach

Data were collected online from 552 participants in the USA and analyzed using partial least square structure equation modeling (SmartPLS).

Findings

Service quality and convenience are strong predictors of customer satisfaction in both QSR restaurants and gas station food outlets. In addition, this study concluded significant differences between QSRs and gas stations in terms of these relations.

Research limitations/implications

This study makes a significant contribution to the foodservice and consumer behavior …

The Indirect Effects Of Authentic Value And Attitude Toward Food Vlogs On The Link Between Trustworthiness And Visit Intentions: A Serial Mediation Analysis, Jean Paolo Lacap, Ronnie Moranas, Kristina Paula Domasig, April Irish Rey, Trishia Nicole Perlas

The South East Asian Journal of Management

Research Aims: The current study investigates how food vloggers’ trustworthiness influences viewers’ visit intention toward the featured food destination. Furthermore, it examines whether food vlogs’ authentic value and viewers’ attitudes toward food vlogs serially mediate the link between source trustworthiness and visit intentions.

Design/Methodology/Approach: The respondents were identified using a purposive sampling technique. Causal-predictive research design and path modelling via partial least squares was employed to measure the hypothesised relationships.

Research Findings: Source trustworthiness has a significant and positive influence on attitudes toward food vlogs and food vlog’s authentic value. Additionally, the food vlog’s authentic value was found to have …

Can Tourist Engagement Enhance Tourist Behavioural Intentions? A Combination Of Pls-Sem And Fsqca Approaches, Siamak Seyfi, S. Mostafa Rasoolimanesh, Ali Vafaei-Zadeh, Kourosh Esfandiar

Research outputs 2014 to 2021

This study aims to investigate the effects of tourist engagement dimensions on revisit and Word of Mouth (WOM) intentions of heritage tourists. The data were collected from domestic tourists in the heritage city of Kashan, Iran. To analyse the collected data, this study applies Partial Least Squares–Structural Equation Modelling (PLS-SEM) as a symmetric analysis technique, as well as fuzzy-set Qualitative Comparative Analysis (fsQCA) as an asymmetric analysis approach to strengthen the findings. The findings of PLS-SEM showed the significant effect of the absorption dimension on revisit intention, whereas these results demonstrated the significant effects of the dimensions of interaction, and …

Safety First: Unpacking Key Roles Of Arctic Adventure Guides, Barbara Olga Hild, Betty Weiler Professor

International Journal of Tour Guiding and Visitor Attraction Research

Building on past research on tour guides and guiding, this paper provides an in-depth examination of the safety management role of tour guides leading adventure trips. A review of previous literature identifies broad dimensions of tour guiding and, within these dimensions, specific guiding roles mainly in relation to communication. The current study’s qualitative examination of experienced Arctic guides, however, illustrates how environmental conditions contribute to near misses and points to safety management as an adventure guide’s fundamental role. The findings highlight the need for guide competence and certification and underpin recommendations for research in relation to guide education and practices …

Combat To Plastic Pollution: Residents’ Participation To The Deposit Scheme, Soyeon You, Seung Jeon, Sojung Lee

ICHRIE Research Reports

Plastic pollution is a growing global concern. In response, South Korea implemented the deposit scheme in June 2022 to regulate plastic waste and promote recycling, selecting Jeju Island as a pilot city. For the successful implementation of this initiative, residents' participation is important. This research examined how residents' environmental concerns, threat and coping appraisals, and temporal distance influenced their intentions to participate in the deposit scheme based on Protection Motivation Theory. With 414 resident responses, this study used Structural Equation Modeling and Latent Moderated Structural Equation Modeling to analyze the data. The results showed that environmentally conscious residents are likely …

A Classification Methodology For Assessing Countries In Terms Of Tourism Competitiveness, Yiannis Smirlis, Marilou Ioakimidis

Economic and Business Review

Tourism industry is important for national economies, and, in this regard, it is vital to monitor its competitiveness. The Travel and Tourism Competitiveness Index (TTCI), developed and reported by the World Economic Forum, serves this purpose by providing a consistent framework, explanatory factors, and corresponding data sets. In this paper we exploit the past data sets of this index, first, to verify that in several countries, competitiveness in tourism and travel industries hardly changes over time. Next, we identify countries that show consistency in travel–tourism competitiveness and separate them into classes of best, worst, intermediate, and ambiguous past performance. Building …

Surf Tourism In Cold Water Destinations: Discovering Destinations Impacted By Changing Waterfront Usage Through Vgi Mapping, Tracy S. Michaud

ICHRIE Research Reports

Surf destinations have been ascribed to tropical locations in the past but are moving into more cold-water climates, such as the Maine coast. In order for sustainable policy to be created in places like this. understanding which beaches are impacted by increased surf tourism is the place to start. This was accomplished through an analysis of social media photos using Voluntary Geographic Information mapping techniques. Density maps were created using Flickr/SmugMug photos from Maine with surfing tags in five-year increments from 2004-2024. The analysis indicates an increased spread of surfing throughout the coast with a concentration in certain locations indicating …

The Late President Dr. Kenneth Kaunda’S Influence On Wildlife Conservation And Tourism In South Luangwa National Park Of Zambia, Chikondi Banda-Thole, Thomas Kweku Taylor, Thor Larsen

Zambia Social Science Journal

Wildlife in Zambia’s Luangwa Valley has fascinated tourists from the pre-colonial era to date. Writings on the prolific beauty of the region describe the abundance of species and beautiful scenery of the valley. The late President Dr. Kenneth Kaunda declared South Luangwa a National Park in 1971. He further facilitated the Luangwa Integrated Rural Development Project (LIRDP) funded by the Norwegian Agency for Development Cooperation (NORAD) to support the management of the Park and engage local communities in conservation efforts and livelihood development. The South Luangwa National Park and adjacent Game Management Areas were Dr. Kaunda’s preferred destination for work …

Towards A Model To Measure The Efficiency Of Inter-Organizational Knowledge Transfer For Tourism Destinations, Hossein Raisi, Kourosh Esfandiar, Llandis Barratt-Pugh, Gregory Willson, Rodolfo Baggio

Research outputs 2022 to 2026

Tourism industry relies on destination-level knowledge transfer for innovation and competitiveness, yet slow adoption of knowledge management practices hinders the potential benefits. Academic studies on knowledge transfer and its efficiency are limited and very few have addressed this phenomenon at inter-organizational level particularly in a tourism destination context. We aim to address this gap by providing a conceptual model to extend research knowledge in this area. Drawing on social capital theory and knowledge management constructs, the model incorporates four pivotal dimensions: ‘structural,’ ‘relational,’ ‘organizational,’ and ‘knowledge’ properties, identified as effective antecedents of knowledge transfer through prior research. The proposed model …

Tackling No-Shows In Fine Dining: Insights Into Cancellation Policies And Consumer Awareness Campaigns, Esther Kim, Jason Tang

Department of Hospitality and Tourism Faculty Scholarship and Creative Works

This research aims to identify how fine dining restaurants can effectively implement reservation cancellation policies to address the issue of no-shows by applying equity theory, the dual entitlement principle, and social cognitive theory. Two experiments identified cancellation policy elements that influence restaurant evaluations and reservation behaviors. Findings revealed that cancellation policies negatively influence restaurant evaluations, and that policy strictness and awareness can attenuate this relationship via perceived fairness while enhancing the likelihood to book reservations and honor reservations. This research suggests that restaurants can benefit from implementing lenient cancellation policies and introducing awareness of the adverse impact of no-shows to …

Pineapple Express: The Legality Of Introducing Cannabis Tourism To Arkansas, Chloe Tyner

Human Nutrition and Hospitality Management Undergraduate Honors Theses

This research delves into the legal aspects of introducing cannabis tourism to Arkansas. The objective of this study was to create a framework for hospitality professionals in Arkansas to understand what areas of recreational cannabis law would impact their industry should Arkansas legalize recreational cannabis. Through a document analysis comparing Arkansas and Colorado’s liquor and cannabis laws, this study investigated how both states regulate alcohol and cannabis and the legal challenges Colorado has seen since its inception of recreational cannabis sales.

Challenges to this study included a limited existing body of knowledge for cannabis tourism and the contradicting federal and …

Analyzing The Message Complexity, Signal Words, And Readability Of Medical Tourism Warning Messages, Alicia Mason, Sakshi Bhati

Faculty Submissions

Medical tourists are deemed to be a vulnerable patient population because they often have limited knowledge of the specialized health care treatment and services they seek. They are also frequently unfamiliar with the medical tourism physicians, providers, and facilitators with whom they interact. As a result, travel, biomedical, and procedural risks are often difficult to define and estimate. This analysis uses computer-automated technology to analyze the risk and warning messages distributed by government and private medical associations to medical tourists. Results show these messages are often complex and highly textual with little visual graphic elements. The messages frequently lack key …

Enhancing Visitor Experience Through Marketing For The Mayflower Bocawina National Park, Samantha O'Flaherty

Supply Chain Management Undergraduate Honors Theses

This thesis outlines a summer internship in Dangriga, Belize, where the author worked with Mayflower Bocawina National Park facilitated by Dr. Amy Farmer and Steve Darr. Dangriga faces challenges in the tourism industry due to competition from larger entities who have more resources and infrastructure. The author and their partner developed a marketing strategy for the park's new glamping experience and mountain bike trail, evolving into a comprehensive plan encompassing SEO, website management, and operational optimization. The project aimed to enhance the park's competitiveness, generate sustainable revenue, and support its growth and improvement initiatives.

Understanding The Motivations Behind Engaging With Hospitality-Related Facebook Fan Pages, Kunsoon Park, Xu Li

Journal of Global Hospitality and Tourism

Understanding the motivations behind social media participation is crucial for brand managers looking to enhance customer loyalty and attract new customers. This study explores the factors driving consumer engagement with hospitality brand Facebook pages, identifying key motivations and engagement patterns. Utilizing a comprehensive multi-phased methodology—descriptive analysis, factor analysis, canonical correlation analysis, cluster analysis, and discriminant analysis—data were gathered from a survey of 501 adults engaging with the Facebook page. The results show that consumers prioritize brand interaction, social integration, and information-seeking over entertainment or rewards. Two distinct consumer groups emerged: passive observers and active participants, with a preference for contributing …

Exploring New Frontiers In Hospitality And Tourism, Faizan Ali

Journal of Global Hospitality and Tourism

As we embark on the second issue of Volume 3 of the Journal of Global Hospitality and Tourism, we are presented with a rich and diverse collection of research that investigates contemporary challenges and innovations within our dynamic field. This issue features a diverse range of studies that illuminate emerging trends, address critical issues, and offer practical insights for both industry practitioners and academics.

Reducing Mega-Event Syndrome: A Case Study Of Expo 2020, Zehra Abdulla, Christopher S. Dutt

Journal of Global Hospitality and Tourism

The study was designed to explore how Expo 2020, as one of the first mega-events to be hosted in the Middle East, was undertaking steps to avoid many of the negatives of such events, termed mega-event syndrome (MES). A qualitative approach was adopted, where 5 elite face-to-face interviews were conducted with senior officials within Expo 2020 who could offer detailed insights into the planning of the event. Participants were purposefully selected based on their knowledge and experience within Expo 2020. Participants felt that Expo 2020 was not exposed to many of the symptoms of MES largely because of Dubai’s pre-existing …

Do Social Support, Supervisory Feedback, And Job Stress Matter To An Employee’S Sense Of Ownership? Context In The Lodging Sector, Aladin M. Ibrahim, Zyra R. Cabrera, Rodin S. Pescuela

Journal of Global Hospitality and Tourism

In the face of intensified competition within the hospitality sector, exacerbated by the challenges of post-pandemic recovery, organizations are increasingly focused on re-engaging employees impacted by workforce reductions and retaining those who demonstrate a strong sense of attachment, care, and commitment to their workplace. These ownership behaviors are pivotal in fostering organizational stewardship and driving performance. However, the question arises: how can organizations cultivate and enhance these positive employee behaviors? This study investigates the influence of leader- and work-related factors, including social support, supervisory feedback, and job stress, on employees’ sense of ownership towards their organization. Employing a survey methodology, …

Managing Tourist Booking Intentions: A Study Of Hotel Marketing Strategies During The Covid-19 Crisis In Cyprus, Chrystalla Markou, Giannis Theofanous, Doros Michael

Journal of Global Hospitality and Tourism

This study investigates the impact of specific marketing strategies on tourist booking intentions during the COVID-19 crisis in Cyprus, aiming to understand the effectiveness of these strategies in maintaining booking intentions. The study also investigates the challenge of maintaining tourists’ booking intentions during the financial impact of COVID-19. A quantitative, non-experimental correlational study examined the existence, strength, and direction of the relationship between all-inclusive holiday packages, room discounts, and special hotel amenities and hotel accommodations as measured by intentions to select a hotel in the Cyprus hotel industry. For the purpose of this study, 161 tourists who stayed in Cyprus …

Crisis To Success: Online Food Delivery For Restaurants’ Sales Performance And Customer Purchase Intention, Wenfang Liu, Jaewook Kim

Journal of Global Hospitality and Tourism

Identifying factors influencing food delivery sales and customers’ intentions amid pandemic restrictions aids strategic planning for restaurant business in uncertain business environments. This paper aims to explore restaurant survival strategies by examining customers’ purchase intentions towards online food delivery services. The results of this paper assist restaurant business in establish a sustainable competitive advantage amidst market crises with a focus on organizational learning for future events. This paper utilized a mixed-method approach and comprised two studies. Study one explores factors affecting online food delivery sales through multiple linear regression analysis. Study two investigates customers’ intentions under online payment concerns through …

Championing Retention In The Hospitality Industry – Leveraging The Strengths Of A Multigenerational Workforce, Laur-Ann Daley

Journal of Global Hospitality and Tourism

The hospitality and tourism industry has a long history of high turnover rates and businesses are constantly scrambling to fill vacancies. With four generations occupying the industry’s workforce, leaders are further challenged with fostering harmony in an attempt to increase their retention rates. Despite the challenges in leading a generationally diverse team, given their unique values, businesses can realize strategic advantages. This opinion paper highlights the strengths of multigenerational teams and how they can be leveraged for competitive benefits.

Bridging The Digital Divide In Hospitality And Tourism: Digital Inclusion For Disadvantaged, Xi Y. Leung

Journal of Global Hospitality and Tourism

As technology continues to revolutionize the hospitality and tourism industry, the issues of digital equity and digital divide have gained increasing prominence (Minghetti & Buhalis, 2010; Reverte & Luque, 2021). While digital advancements offer unprecedented opportunities for businesses and consumers, they also risk exacerbating existing inequalities (Wu & Yang, 2023). This is particularly evident in the growing digital divide, referring to the capabilities gap of individuals, groups and regions to access and process digital information technology (OECD, 2001). The rapid pace of technological advancement has left certain groups struggling to keep up. These digital disadvantaged groups—comprising individuals with limited access …

Understanding The Relationship Between Festival Making Practices And Place : An Investigation Into The Making Of Two Community Arts Festivals In Ireland, Danielle Lynch

Doctoral

Although the importance of arts festivals for places is acknowledged in the literature, there is surprisingly limited understanding of festival making as creative practice, and the manner and extent to which place influences this practice. In recent decades, the global proliferation of art festivals has not been met with a commensurate increase in scholarly or critical examinations regarding their form, function, or content (Merrington, 2016). Indeed, existing studies largely focus on the events themselves and their aftermath rather than the processes underpinning their formation and making (Mair & Smith, 2022). This qualitative study addresses this gap and investigates the dialogical …

Analysis Of Global Tourism And Creative Economy Trends To Support Jakarta As A Global City, Banu Muhammad Haidlir, Budiman Mahmud Musthofa, Basuki Muhammad Mukhlish

Journal of Indonesian Tourism and Policy Studies

The city of Jakarta is currently faced with new challenges to become a global city because the status of the country's capital has been revoked. The transformation of Jakarta into a global city requires in-depth study by exploring global trends and looking for the city's potential so that Jakarta can become a globally competitive city. One of the areas that is the focus of this study is tourism and the creative economy. The aim of this study is to analyze global and national trends in tourism and the creative economy. Through library research and document study methods, the author discovered …

Can Travel Pledges Influence Tourists’ Sustainable Travel Behavior?, Faizan Ali, Usman Khan, Kamila Arkhash

ICHRIE Research Reports

Environmental awareness is growing and understanding the impact of sustainability pledges on tourist behavior is crucial. This study investigates the effectiveness of such commitments in shaping eco-friendly travel choices. Through a comprehensive analysis of data collected from 475 participants, we examine the influence of sustainability pledges on environmental knowledge, tourist inspiration, and connectedness with nature. Furthermore, our findings highlight the key role of environmental concern in shaping attitudes towards sustainability travel pledges. Practical implications from these findings offer actionable strategies for industry practitioners to promote sustainable tourism, emphasizing the integration of sustainability pledges into promotional materials, the design of inspiring …

Staging Singapore’S Cultural Economy, Buck Song Koh

Asian Management Insights

Growing and cultivating soft power is the name of the game.

Trust Dynamics In Sharing Economy Services During A Crisis: A Comparison Between Airbnb And Uber, Alireza Amrollahi, Tyge F. Kummer, Mehdi Rajaeian, Arghavan Hadinejad

Research outputs 2022 to 2026

This study investigates trust dynamics in sharing economy services during the COVID-19 crisis, comparing Airbnb and Uber as prominent representatives of accommodation and transportation services in tourism. Guided by two research questions, the study first explores the antecedents and mechanisms of trust creation on these platforms and then examines how the global pandemic affected trust in these services. The findings reveal that structural assurance, privacy protection, and social influence (only for Uber) are key antecedents of trust. Trust, in turn, significantly influences perceived usefulness and the intention to use both platforms. The results also show that perceived risk, heightened by …

Impact Of Psychic Distance Stimuli On International Tourist Flows: A Cross-Country Analysis, Yuhong Shao, Songshan (Sam) Huang, Tingting Huo, Rui Huang, Zhiyong Li

Research outputs 2022 to 2026

Research on psychic distance in tourism studies has mainly focused on perceived psychic distance, while little attention has been paid to psychic distance stimuli. Applying the Cultural-Administrative-Geographic-Economic (CAGE) distance framework, this study employs a gravity model framework to investigate the relationship between psychic distance stimuli and international tourist flows and the moderating role of Internet popularity in such a relationship based on information asymmetry theory. Further, this study investigates the effects of psychic distance stimuli along the cultural, administrative, geographic, and economic dimensions. The empirical analysis is based on a panel dataset of bilateral tourist flows between 56 countries from …

The Behavioral Contagion Effect Of Tourists’ Risk Decision-Making, Jiangchi Zhang, Chaowu Xie, Feifei Lai, Songshan Huang

Research outputs 2022 to 2026

This study investigated the contagion effect of other tourists' risk-seeking behavior on tourists' risk decision-making. It further examined the mediation of two contrasting motivational systems (approach-avoidance), and the moderation of destination management deterrence. Four experiments were conducted focusing on the risk decision-making of tourists in the context of undeveloped natural areas and tidal-bore watching settings. Independent samples t-tests, regression, and multivariate analysis of covariance were utilized to examine the proposed conceptual model. The results of Experiment 1 (n = 226) demonstrated that seeing other tourists' risk-seeking behavior had a contagion effect on tourists' risk decisions; specifically, other tourists' risk-seeking behavior …

Review Of: The Bloomsbury Handbook Of Religion And Heritage In Contemporary Europe, Edited By Todd H. Weir And Lieke Wijnia, Maaike De Jong

International Journal of Religious Tourism and Pilgrimage

Review of: Weir, T.H. & Wijnia, L. (Eds.) (2023) The Bloomsbury Handbook of Religion and Heritage in Contemporary Europe, Bloomsbury Publishing, United Kingdom, 472 pages, £117 (Hardcover), ISBN: ‎ 978-1350251380.