Tourism and Travel Commons^™

Brochure: Carling Hotel, Jacksonville Florida, Largest Modern Hotel

Tourism

A pamphlet describing the rates and amenities offered by the Carling Hotel that include 325 outside rooms with private bath, radio, fan, circulating ice water and bed reading light. The pamphlet also has road map of the Southeast and a street map of Jacksonville. The street map includes points of interest: Hemming Point, Post Office, City Hall, Public Library, Court House, Municipal Stadium, Fairfield Park, Ferry, St Johns River Bridge, Union Station, Union Bus Station, Colonial Bus Station, Springfield Park, Radio Station WJAX Tourist Club Room Electric Light Plant & Water Station, Express Terminals, Municipal Air Port, Aviation Radio Station, …

Brochure: Johnson Terrace

Tourism

A pamphlet describing the amenities offered by the Johnson Terrace at 33 East Monroe Street, Jacksonville, Florida one-half block east of U.S. 1 and 17. The amenities included steam heat, free parking, member hotel, AAA, Wayside Homes, and moderate rates. The hotel offered 25 rooms and 14 baths with large sunny homelike rooms -- high class guest accommodations in the financial and theatre district. Jacksonville’s Finest Guest Home. Owners –Managers: Mrs. C.W. Johnson and Mr. C. M. Johnson. The brochure includes a downtown Jacksonville street map with points of interest and a list of approximate mileage to principal cities from …

Brochure: Hotel Mason, Jacksonville, Florida

Tourism

A pamphlet describing the amenities offered by the Mason Hotel located on Bay and Julia Streets, Jacksonville, Florida. The amenities included being fireproof, bedchambers with private baths and a dining room with a view of the city and the St. Johns River. Manager: George Mason. Brochure printed by Arnold Printing Company. An additional copy is available in the Richard Mette Collection. PALMM

Are There Gender Differences In What Drives Customer Delight?, Edwin Torres, Xiaoxiao Fu, Xinran Lehto

Rosen Faculty Scholarship and Creative Works

Purpose– This paper aims to understand how male and female hotel guests become delighted customers. It aims to present the similarities and differences along with respective implications for theory and application.

Design/methodology/approach– During a period of three months, tourists were interviewed at an upscale Florida hotel. A total of 208 semi-structured interviews were conducted. The script for the interviews was based on an interview protocol used by Crotts et al. Adapted from a previous customer delight study (Torres and Kline), a codebook was developed to determine the salient themes that emerged during the interview process. Interviews were coded independently by …

Overcoming The “Dual-Delivery” Stigma: A Review Of Patient-Centeredness In The Costa Rica Medical Tourism Industry, Alicia Mason

Faculty Submissions

Due to the growing globalization of health care and an increase in access to technology many consumers are utilizing the World Wide Web for securing medical services abroad, a phenomenon commonly known as medical tourism. The current investigation employs an emic cultural approach for analyzing the Western concept of patient-centeredness within several public and private medical facilities within Costa Rica. Through a detailed field investigation and personal interviews with directors of Costa Rica’s largest accrediting institutions (AAAAF and ProMed), hospital organizations, and private health clinics an interpretative framework for evaluating patient-centeredness and quality of care is offered. Discussion, implications, and …

Would You Like Fries With That? Staying "Open For Business" In A Tourism-Based Post-Coal Economy, Walton C. Shepard

West Virginia Law Review

No abstract provided.

Loyalty Programs: An Examination Of The Best Practices In Selected Luxury Chain Hotels, Julie Poincenot

Recreation, Parks, and Tourism Administration

Loyalty programs enable companies to reward their return customers. In the hotel industry, a loyalty program is a useful and beneficial tool to improve their customer service and entice their guests to stay with them on return visits. The purpose of this study was to conduct a best practices study on loyalty programs in luxury hotel chains. The researcher used a best practices matrix to examine the loyalty programs of Fairmont Hotels and Resorts, Omni Hotels and Resorts, and Kimpton Hotels and Restaurants. The study found that companies should benchmark their programs by aligning their benefits with companies similar to …

Competitive Marketing Strategy: A Best Practices Examination Of Convention Hotels In San Francisco, Jennifer Hardy

Recreation, Parks, and Tourism Administration

The expansion of convention hotels in metropolitan areas has been steadily increasing in recent years. This expansion causes competition between hotels in the same market. The purpose of this study was to examine the best practices for competitive marketing strategies used by convention hotels in San Francisco. The hotels studied were: Westin St. Francis, Fairmont Hotel, Ritz-Carlton, and Four Seasons. These organizations were analyzed based on several questions developed by the researcher. Data were collected from organizational websites and social media pages. The results demonstrate that the companies use many similar marketing practices. In order to market themselves more competitively, …

Montana Nonresident Traveler Expenditure Profiles: Quarter 2, 2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report examines spending profiles of nonresident travelers to Montana. It displays the average daily expenditures by purpose of trip for different spending categories during the second quarter of 2013.

Montana Nonresident Visitation Trends: 2003-2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report displays the total number of individual nonresidents visiting Montana from 2003-2013. It also shows the total number of groups visiting Montana during the same time period.

Montana Nonresident Traveler Expenditure Trends: 2003-2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report shows the nonresident traveler expenditure trends for visitors of Montana from 2003-2013. It also displays the total actual expenditures and the total inflation-adjusted expenditures.

Montana Nonresident Traveler Expenditure Profiles: 2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report examines spending profiles of nonresident travelers to Montana. It displays the average daily expenditures by purpose of trip for different spending categories during 2013.

Expenditure Comparison Of Overseas, Canadian, And Domestic Nonresident Travelers To Montana:2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report gives a comparison of overseas, Canadian and domestic visitation and spending during 2013. It includes total expenditures and average daily spending in different spending categories.

Montana Nonresident Traveler Expenditure Profiles: Quarter 4, 2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report examines spending profiles of nonresident travelers to Montana. It displays the average daily expenditures by purpose of trip for different spending categories during the fourth quarter of 2013.

Montana Nonresident Traveler Expenditure Profiles: Quarter 3, 2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report examines spending profiles of nonresident travelers to Montana. It displays the average daily expenditures by purpose of trip for different spending categories during the third quarter of 2013.

Montana Nonresident Traveler Expenditure Profiles: Quarter 1, 2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report examines spending profiles of nonresident travelers to Montana. It displays the average daily expenditures by purpose of trip for different spending categories during the first quarter of 2013.

Montana Nonresident Traveler Quarterly Travel Comparison: 2013, Kara Grau

Institute for Tourism and Recreation Research Publications

This report shows the 2013 quarterly visitation and length of stay data for nonresident travelers to Montana. It also displays average daily spending for various expenditure categories, as well as total expenditures for those categories.

Conference Calls Volume 1

International Journal of Religious Tourism and Pilgrimage

A selection of Conference Calls which should be of interest to our readers.

Book Reviews Volume 1, Carlos Fernandes

International Journal of Religious Tourism and Pilgrimage

A selection of book reviews submitted to the Journal

Buddhism In The United States: An Ethnographic Study, Jaeyeon Choe, John Mcnally

International Journal of Religious Tourism and Pilgrimage

This paper focuses on Buddhism in America, an neglected area of inquiry in anthropological study. There is a need for modern ethnographic studies to shed light on historical issues, paradigms for comparative inquiry, and thus, explore the impact of Buddhism on modern American society (Glazier, 1997). The enormous growth of Buddhism in the last quarter century (Smith, 2002) makes this an especially pertinent topic in American anthropology. We utilize Glazier’s model to add Buddhism as a topic in the area of modernity studies.

This is a preliminary study of the nature of Buddhism in America. We conducted participant observation with …

Via Francigena Mountain Itineraries: The Case Of Piacenza Valleys, Stefania Cerutti, Ilaria Dioli

International Journal of Religious Tourism and Pilgrimage

Religious tourism has experienced a strong growth in recent years. It represents a complex and articulate phenomenon, in which the reasons and proposals related to the devotional and personal sphere are combined with a series of innovative opportunities that help reach a depth knowledge of a territory. The religious motive often means that pilgrims travel along specific routes to visit a number of shrines or even to complete lengthy itineraries. Increasingly, purely religious motives are becoming mixed with more secular forms of religious tourism, which often centre around specific religious sites. In this perspective, faith itineraries can be interpreted as …

A New Pilgrimage In Portugal: Following The Steps Of Saint Nuno, Carla Braga, Margarida Soares, Miguel Brito

International Journal of Religious Tourism and Pilgrimage

Tourism is an ever-changing reality. Pilgrimages need different stimuli to attract new followers. In this context we propose to create an itinerary following the steps of Saint Nuno of Santa Maria, canonized in 2009. Nuno Álvares Pereira was the real name of Saint Nuno, who was granted the title Constable of Portugal, and became a historic legend in the independence wars of Portugal during the political crisis of 1383-1385. After fighting against the power of Castile (Spain) he decided to devote his life to religion as a Carmelite Friar. He represents the perfect hero of the Middle Ages - associating …

The Sacred Economy: Devotional Objects As Sacred Presence For German Catholics In Aachen And Trier, 1832-1937, Skye Doney

International Journal of Religious Tourism and Pilgrimage

There is a long-standing tradition within western Germany of religious journey, and more pertinent to this paper, of pilgrims requesting Andenken (remembrances) when they could not physically attend pilgrimages. In the following essay, I analyze pilgrim correspondence sent to the Catholic Pilgrimage Committees, groups of clerics who facilitated pilgrimage to Aachen and Trier, Germany. I argue that Catholic pilgrims participated in an ‘economy of the sacred’ through their requests for and use of various pilgrimage objects; including, commemorative cards, medals, and rosaries. Within this economy wealth, worth, and merit were determined by an item’s physical proximity to the relics of …

A Scalar Comparison Of Motivations And Expectations Of Experience Within The Religious Tourism Market, Daniel H. Olsen

International Journal of Religious Tourism and Pilgrimage

Academic studies on tourism market segmentation have decreased in scale over time, with the focus on tourist segmentation changing from segmenting the market as a whole to segmenting specific tourism niche markets. This change in scale can also be seen in how academics have attempted to segment the religious tourism market moving from discussions related to the pilgrim-tourist dichotomy to segmenting visitors based on religious affiliation to world regions and countries to specific religious activities such as religious festivals and infrastructural amenities such as hotels. In this paper the author, following Wall’s (1997) discussion of the spatial characteristics of tourist …

The Pilgrimage To The San Nicola Shrine In Bari And Its Impact, Katia Rizzello, Anna Trono

International Journal of Religious Tourism and Pilgrimage

Pilgrimage is defined as a journey to the Holy but more specifically as an inner journey to one’s deepest religious feelings. This type of journey has assumed new forms and types that bring it closer to modern tourism in general, though it maintains its distinctive characteristics, which will be the object of this paper. These changes in the nature of pilgrimage, which in part reflect the parallel socio-cultural transformation of the average visitor, have brought about a major reorganisation of the places involved and have had a significant socio-economic impact on the territories involved. The concentration of visitors and in …

Faith Tourism: For A Healthy Environment And A More Sensitive World, Veena Sharma

International Journal of Religious Tourism and Pilgrimage

The domain of the ‘religious’ / ‘spiritual’ has become a significant source of revenue production for the tourism industry . Faith-based tourism seems to draw increasing numbers of people who wish to travel not just for leisure, or pleasure, but in search of personal meaning and fulfilment in a postmodern capitalist world.

Though undertaken as a physical journey, pilgrimage seems to be embedded in the traveller’s wish for some kind of personal transformation. The journey is often distinguished from regular travel through its inherent call for a letting-go, be it of mental constructs, pathologies, personal and social conditioning, artefacts, logic …

How Long Does The Pilgrimage Tourism Experience To Santiago De Compostela Last?, Lucrezia Lopez

International Journal of Religious Tourism and Pilgrimage

Tourism and pilgrimage are different social phenomena (Cohen, 1992; Collins-Kreiner, 2010a); tourism is more secular than pilgrimage, which is mainly a sacred journey (Barber, 2001). In spite of this, both indicate a ‘movement’; so that tourists and pilgrims are ‘foreigners, travellers and strangers’ (Smith, 1992) who look for authentic experiences (Collins-Kreiner, 2010a). The question: ‘What kind of Experience Pilgrimage is?’ has many answers. From a social point of view, pilgrims are free from social obligations; they share the same destination and the same social status. Because of this, the anthropologists Turner and Turner (1978) defined pilgrimage as an anti-structural experience …

Introducing The International Journal Of Religious Tourism And Pilgrimage

International Journal of Religious Tourism and Pilgrimage

Welcome and Introduction to the International Journal of Religious Tourism and Pilgrimage

Developing Craft Beer Sales Opportunities: The Beer Tasting Experience, James Peter Murphy

Conference papers

The aim of this special presentation was to offer advice to delegates and members of the hospitality and retail licensed trade industries, amateur beer appreciation clubs and tasting groups, in relation to what preparations are necessary and what pitfalls to avoid when you are organising beer tasting events for their businesses.

Are Your Cellars Safe?, James Peter Murphy

Conference papers

Bar owners have to be more concerned about health, safety and security issues. This is the result of a variety of factors, most notably recent legislative changes at national and international level and the subsequent high costs of accidents (including costs relating to litigation and compensation). Poor health, safety and security standards place staff members and customers at risk of serious injury if not death; employers suffer in terms of lost productivity and potentially higher premiums’ and the morale of the staff, as well as the industrial relations climate in the bar, can be adversely affected. At a minimum, bar …