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Tracking Tourists: Mobility, Experiences And The Supply-Demand Gap In A Swedish Mountain Resort, Bo Svensson, Robert Pettersson, Ingrid Zakrisson

Journal of Tourism Consumption and Practice

This study focuses on method development in the areas of visitor and experience tracking. It is about understanding experiences in a time-spatial framework made up by visits to a particular destination. These issues were identified as central for destination stakeholders in their attempts at meeting or exceeding visitor expectations at their destination. Development of methods here thus aims at supporting producers in generating such knowledge. The approach that emerged was to track and measure tourism experiences with the help of Global Positioning System (GPS) technology, follow-up surveys and in-depth interviews. The empirical findings are from a case study of the …