Tourism and Travel Commons^™

A Review Of Key Factors Affecting The Adoption Of Self-Service Technologies In Tourism., Petranka Kelly, Jennifer Lawlor, Michael Mulvey

Conference papers

During the past ten years self-service technologies (SSTs) have attracted research attention especially in the banking, retail and airline sectors. The infusion of technology in the service encounter has been identified as being advantageous to both the service provider and the consumer. Service provider companies may reduce costs, increase consumer satisfaction and tap into new markets which have been made accessible via the Internet. From a consumer’s point of view, SSTs can save money and time, provide convenience, and in some cases, enjoyment. All the above mentioned advantages are achievable only if SSTs gain adoption among consumers. In light of …

Contemporary Issues In Irish And Global Tourism And Hospitality, Geraldine Gorham, Ziene Mottiar

Books / Book chapters

This book contains an edited collection of papers presented at the Tourism and Hospitality Research in Ireland Conference 2009 (THRIC). This annual conference provides an invaluable opportunity for Irish and international tourism and hospitality academics and practitioners to debate the key contemporary challenges facing the sector. Based on this selection of conference papers a broad range of issues are addressed in the following chapters. These are issues, which are pertinent not only for Irish tourism and hospitality academics, policy makers and industry, but also resonate with international counterparts. Contributions to this book are made by an eclectic mix of highly …

The Montreal Convention And The Preemption Of Air Passenger Harm Claims, Marc Mcdonald

Articles

The article examines the evolution and present state of the law governing the preemption of passenger claims for compensation for harm arising from international air travel under the Montreal and Warsaw Conventions

'Have We All Gone Bats?' - The Strict Protection Of Wildlife Under The Habitats Directive And Tourism Development: Some Lessons From Ireland, Marc Mcdonald

Articles

This article explores the impact of the legal protection of bats under EU wildilfe legislation on tourism development in Ireland.

Regenerating The Quays In Salford: An Analysis Of Visitor Perception, Behaviour And Experience, Ruth Craggs, Peter Schofield

Articles

Tourism can generate substantial benefits to destination communities and has featured extensively in urban regeneration policy, but whilst there is now an extensive literature covering urban tourism and dockland regeneration, visitor perceptions of urban waterfront destinations and their on-site behaviour and experience remain largely unexplored. The paper focuses on the Quays in Salford, the city’s former docklands, which has been regenerated and repositioned as its flagship tourism product. It reports the findings from a questionnaire survey of visitors’ perceptions, behaviour and experience of the Quays. A principal components analysis revealed that four product performance dimensions: ‘primary attractions’, ‘secondary attractions’, ‘access’ …

The Quays In Salford: An Analysis Of Visitor Perceptions, Satisfaction And Behavioural Intention, Ruth Craggs, Peter Schofield

Articles

Despite an extensive literature on urban regeneration, visitor perceptions of urban waterfront destinations and their subsequent outcomes remain largely
unexplored. The paper reports the findings from a survey of visitors to the Quays in Salford; it focuses on their perceptions, satisfaction and behavioural intentions. While the primary attractions were found to have an important influence, the secondary elements explain more of the variance in
overall satisfaction and intention to return to the Quays and the environmental aspects have a greater influence on visitor intention to recommend the destination. The implications of the findings for destination management and marketing are discussed.

Implementation Of The Dit-Achiev Model For Sustainable Tourism Destination Management: Killarney, Ireland, A Case Study, Kevin Griffin, Maeve Morrissey, Sheila Flanagan

Conference papers

The DIT-ACHIEV Model is a model of sustainable tourism indicators developed in a previous research project undertaken by the School of Hospitality Management and Tourism, Dublin Institute of Technology. The indicators represent six fields of interest – Administration, Community, Heritage, Infrastructure, Enterprise and Visitor (Flanagan et al, 2007). This current research addresses the implementation of the DIT- ACHIEV model in an Irish tourism destination, with the objective to assess whether it can be implemented by the local community in any tourism destination.

The methodology used to implement the model is based on recommendations by Goodey (1995) and Denman (2006). Goodey …

The Winding Stair Sample Christmas Dinner Menu, 2010, Winding Stair Restaurant

Menus of the 21st Century

The Winding Stair Restaurant is located at 40, Lower Ormond Quay Dublin on the north side of the river Liffey beside the Ha’penny Bridge. The proprietor is Elaine Murphy. The Winding Stair started life as a bookshop and café which was a popular meeting spot in Dublin during the 1970s and 1980s. The café closed in 2005 and in 2006 the current proprietor re-opened it as a restaurant.

“The bookshop, located on the ground floor, was retained as were many of the old bookshelves, photos and memories. The room retains its timeless charm with stripped wood tables and floors, and …

Critical Success Factors And Performance Management And Measurement: A Hospitality Context, Detta Melia

Conference papers

This paper reports on research carried out in the hotel sector of the Irish hospitality industry on critical success factors and their impact on performance management and measurement. The paper outlines the industry context and reviews the literature on critical success factors. This literature presents a discussion of the concept of critical success factors (CSFs) in the context of performance measurement and the hospitality industry, which are considered necessary for organisational prosperity because of the impact they have on the organisation’s potential performance. Critical success factors are those factors capable of providing the greatest competitive leverage upon which resources should …

Garden Tourism In Ireland: An Exploration Of Product Group Co-Operation, Links And Relationships, Catherine Gorman

Doctoral

A garden is a space developed for the purpose of consumption and pleasure. Gardens open to the the public form part of the tourism resource of a destination. Those involved in provision within the gardentourism sector are continuously seeking ways of ensuring that both their businesses are successful and give value to the visitor i.e. sustainable. Developing and using co-operative approaches, linkages and relationships within the tourism supply sector is one way towards a more sustainable path of provision. This book explores the garden tourism sector in Ireland identifying such approaches, and concludes that a multiplicity of identities exist. Constructs …

Objectivist Problematics: Planning For Leisure From An Experiential Perspective?, Ross Neville

Articles

Despite the fact that the experiential perspective has had a profound impact on the way we view leisure behaviour, experiential matters have been renounced for being overtly subjective. As a corollary, experiential matters have been castigated for their inability to offer concrete criteria for leisure policy and the provisions of services. This paper argues that this dismissal of experiential matters is based on an overinflated dichotomy – the fact/value dichotomy – and that, by valorising objectivist approaches to managing leisure resources, experiential matters have become nothing more than a policy-making faux pas. The paper argues that while experiential matters bring …

Contrasting Influences Of Entrepreneurs On Destination Development, Theresa Ryan, Ziene Mottiar, Bernadettte Quinn

Conference papers

This article argues that contemporary debates concerning the impacts of globalisation on the development of local tourism areas uncovers a dynamic interplay between global and local forces. Moving beyond traditional arguments that view tourism places as outcomes of global forces (Relph, 1976; Castells, 1993; Barnet & Cavanagh, 1995; Dunning & Hamdani, 1997) the research presents an overview of the significance of local entrepreneurs on tourism destination development.

The article draws from existing literature on models of tourism development including; Chrystaller (1963), Miossec (1976), Butler (1980), Gormsen (1981), Lundgren (1982), Keller (1987), Lewis (1998), Ritchie & Crouch (2003), as well as …

Sustainable Trail Management: A Transdisciplinary Approach, Sinead O'Connor-Gotra

Theses, Doctoral

The research reported has created a holistic model for sustainable trail management that is broader than the quantitative assessment of ecological trail degradation. The range of quantitative and qualitative results gathered show that a more realistic treatment of sustainable trail management needs is achieved through a qualitative, participative and flexible research process. The investigation focuses primarily on the assessment of trail degradation in the uplands of Co. Wicklow, Ireland where signs of deterioration have been observed as a consequence of recreational use. The nature and extent of trail degradation was assessed using a variety of techniques including qualitative and quantitative …

Pierre Rolland, Máirtín Mac Con Iomaire

Books/Book Chapters

Biography of Pierre Rolland, French chef and key figure in the development of Haute Cuisine in Dublin through his position as award winning head chef in the Russell Hotel, Dublin.

Kenneth George Besson, Máirtín Mac Con Iomaire

Books/Book Chapters

Biography of Ken Besson with information on his father Paul Besson and the Royal Hibernian Hotel, Russell Hotel and Bailey Restaurant which they owned and ran in Dublin.

The Winding Stair Dinner Menu, January , 2009, Winding Stair Restaurant

Menus of the 21st Century

The Winding Stair Restaurant is located at 40, Lower Ormond Quay Dublin on the north side of the river Liffey beside the Ha’penny Bridge. The proprietor is Elaine Murphy. The Winding Stair started life as a bookshop and café which was a popular meeting spot in Dublin during the 1970s and 1980s. The café closed in 2005 and in 2006 the current proprietor re-opened it as a restaurant.

“The bookshop, located on the ground floor, was retained as were many of the old bookshelves, photos and memories. The room retains its timeless charm with stripped wood tables and floors, and …

Dublin Visitor Survey 2009, Gerard Dunne, Sheila Flanagan

Datasets

Each annual report contains data relating to a survey of 1000 overseas visitors to Dublin which looked at their attitudes, motives, and touristic behaviour. The key objective of the survey was to improve the quality of urban tourism information within a Dublin city context and to provide those engaged in a wide range of tourism activities within Dublin city with the necessary information to make management decisions.

Study On Safety And Liability Issues Relating To Package Travel, Frank Alleweldt, Klaus Tonner, Marc Mcdonald

Articles

This study on safety and liability issues relating to package travel, package holidays and package tours highlights some of the gaps in the EU package travel law by answering a number of specific questions related to statistical evidence, Community legislation, and US legislation. It also suggests possible solutions to fill these gaps. The study was prepared by Civic Consulting and is based on a legal analysis, a literature review, an evaluation of statistical data, and on interviews with European and national travel and tour operator associations, individual tour operators, European and national associations of insurers, individual insurance companies, and European …

Dublin Visitor Survey 2008, Gerard Dunne, Sheila Flanagan

Datasets

Each annual report contains data relating to a survey of 1000 overseas visitors to Dublin which looked at their attitudes, motives, and touristic behaviour.

The key objective of the survey was to improve the quality of urban tourism information within a Dublin city context and to provide those engaged in a wide range of tourism activities within Dublin city with the necessary information to make management decisions.

An Examination Of Indicators Of Sustainable Development For Tourism, June Phelan

Masters

Sustainable tourism development has been recognised as the dominant paradigm for developing the tourism industry in the twenty first century. This concept gained importance in response to increasing environmental awareness and unease at the rapid use and depletion of natural resources. The United National World Tourism Organisation (UNWTO) identifies sustainable tourism development as a preferred means for the future development of the industry. Indicators are an established means of achieving and measuring progress achieved towards sustainable tourism development. Consequently, indicators of sustainable development for tourism have been proposed as the building blocks for sustainable tourism development. Information derived from indicators …

The Influence Of Social Milieu On Tourism Development, Theresa Ryan, Ziene Mottiar, Bernadette Quinn

Conference papers

No abstract provided.

Smes In Tourism: An International Review, Ziene Mottiar

Books / Book chapters

Ireland has become known as the Celtic Tiger due to average annual GNP growth of 9 percent during the 1990s. The reasons for this growth are many and varied and tourism and tourism firms have played no small part in this rapid growth. In total the sector sustains approximately 150,000 jobs (or job equivalents) amounting to 8.6 percent of total employment (Bord Failte, 2001). In some ways the tourism sector is representative of the broader industrial profile of Ireland with a number of large international firms but the majority of firms are SMEs. Both types of firms have gained from …

Aspects Of Recreational Access In The Wicklow Uplands: The Lough Dan And Lough Tay Catchment, A Case Study, Mieke Muyllaert

Masters

At a time when recreational resources are being put under increasing pressure, this study investigates to what extent recreational access in and to the L.Dan/L.Tay area of North Co. Wicklow is an issue for landowners and recreational users. The study area was chosen because of its closeness to Dublin, its popularity as a recreational destination, and the perception that conflicts between landowners and recreational users are becoming more common in the area. The study is based on surveys carried out among local residents and landowners, and recreational users. The information gathered includes the attitudes and behaviours towards access, the examination …

Dublin Visitor Survey 2003, Gerard Dunne, Sheila Flanagan

Datasets

This data was produced from a survey of 1000 overseas visitors to Dublin which looked at their attitudes, motives and touristic behaviour. The key objective of the survey was to improve the quality of urban tourism information within a Dublin City Context and to provide those engaged in a wide range of tourism activities within Dublin city context and to provide those engaged in a wide range of tourism activities within Dublin city with the necessary information to make management decisions.

Competencies: A New Sector, Tony Kiely, Monica Brophy

Articles

Outlines the processes involved in the development of a competency based framework for use by middle managers of three-star Irish hotels within rooms division and the food and beverage department. Secondary research provides an overview of existing generic competency models. Competency models and frameworks have been applied and customised across a broad range of industry sectors. Seeks to address the need for an innovative and fresh approach to HRM within the Irish hotel sector. The primary research is conducted among three-star hotels nation wide, giving equal representation to all regions of Ireland. Job analysis techniques are used as the basis …

Making A Splash! An Analysis Of The Viking Adventure And Viking Splash Tour As Expressions Of Local Heritage, Identity And Place., Ruth Casey, Ann Conway

Conference papers

No abstract provided.

Guinea Pig Restaurant, Menu, C. 2002, Guinea Pig Restaurant

Menu Collection

No abstract provided.

Dublin Visitor Suvery 2002, Gerard Dunne, Sheila Flanagan

Datasets

Each annual report contains data relating to a survey of 1000 overseas visitors to Dublin which look at their attitudes, motives and touristic behaviour. The key objectives of the survey was to improve the quality of urban tourism information within a Dublin City context and to provide those engaged in a wide range of tourism activities within Dublin city with the necessary information to make management decisions.

Menu, 2000, Gallagher's Boxty House

Gallagher's Boxty House

No abstract provided.

Montreal Marriott Hotel, 35th World Skills Competition, Menu, 16th November 1999, Marriott Hotel

Menus of the 20th Century

No abstract provided.