Tourism and Travel Commons^™

The Influence Of Culture + Technology On Night-Time Economy, Jianping Xu

Dissertations and Theses Collection (Open Access)

As a vital component of modern urban economies, the night-time economy has emerged as a crucial pathway for stimulating domestic demand and promoting consumption upgrading. With the rapid development of digital technologies and increasingly diversified cultural demands, the deep integration of 'Culture + Technology' has provided new momentum for the innovative development of the night-time economy. This study focuses on how 'Culture + Technology' empowers the night-time economy, exploring its impact mechanisms, current status, and development pathways through theoretical analysis, case studies, and empirical surveys.

First, this paper constructs a theoretical framework for 'Culture + Technology' empowering the night-time economy …

Flow Experience In Immersive Tourism Performance: Antecedents And Tourists’ Satisfaction, Xiaoli Zhu

Dissertations and Theses Collection (Open Access)

With the deep integration of culture and tourism, immersive tourism performance has emerged as a new form of experiential consumption and has gradually become an essential vehicle for shaping destination branding and enhancing tourists’ cultural identity. By breaking the boundaries of traditional stages and integrating spatial construction, narrative mechanisms, and multidimensional interactive experiences, immersive performances create a sense of presence and immersion for tourists. This study focuses on the mechanism influencing tourists’ flow experience and satisfaction in immersive tourism performances. A theoretical model incorporating authenticity, interactivity, sense of presence, and value congruence was constructed and tested to reveal how multidimensional …

Staging Singapore’S Cultural Economy, Buck Song Koh

Asian Management Insights

Growing and cultivating soft power is the name of the game.

Explorelah: Personalised And Smart Trip Planner For Mobile Tourism, Aldy Gunawan, Siu Loon Hoe, Xun Yi Lim, Linh Chi Tran, Dang Viet Anh Nguyen

Research Collection School Of Computing and Information Systems

Various recommender systems for mobile tourism have been developed over the years. However, most of these recommender systems tend to overwhelm users with too much information and may not be personalised to user preferences. In this paper, we introduce ExploreLah, a personalised and smart trip planner for exploring Point of Interests (POIs) in Singapore. The user preferences are categorised into five groups: shopping, art & culture, outdoor activity, adventure, and nightlife. The problem is considered as the Team Orienteering Problem with Time Windows. The algorithm is developed to generate itineraries. Simulated experiments using test cases were performed to evaluate and …

Study On Visibility Promotion For Regional High-End Hotels Based On The Value Co-Creation Theory, Pingan Luo

Dissertations and Theses Collection (Open Access)

Regional high-end hotels play a great leading role in industry communication, tourism, and consumer culture in the area where they are located. However, regional high-end hotels rely on the area’s industry background and economic development for their survival and operations. Hence, their brand influence seldom spread outside the area. As a result, the limitations of brand awareness have been challenging the rapid development of regional high-end hotels. The existing research has not come to a clear theoretical response to this challenge. To enhance research in this field, this paper grounded on value co-creation theory posed one core question and three …

A Study On The System Of Influential Factors For High-Quality Development Of Chinese Cultural And Tourism Small Towns: Insights From W Town, Yu Chen

Dissertations and Theses Collection (Open Access)

Under the dual support of the government and market, the number of cultural and tourism small towns in China has increased rapidly in recent years. However, many small towns have encountered problems such as poor performance, disputes over interests, and operational deficiencies during their rapid development. As China's economy gradually enters a phase of high-quality development, how to promote the high-quality development of cultural and tourism small towns has become a concern for experts in the industry and academia. Currently, research on the high-quality development of cultural and tourism small towns in China is relatively fragmented and lacks a comprehensive …

Tourgether360: Collaborative Exploration Of 360° Videos Using Pseudo-Spatial Navigation, Kartikaeya Kumar, Lev Poretski, Jianan Li, Anthony Tang

Research Collection School Of Computing and Information Systems

Collaborative exploration of 360 videos with contemporary interfaces is challenging because collaborators do not have awareness of one another's viewing activities. Tourgether360 enhances social exploration of 360° tour videos using a pseudo-spatial navigation technique that provides both an overhead "context" view of the environment as a minimap, as well as a shared pseudo-3D environment for exploring the video. Collaborators are embodied as avatars along a track depending on their position in the video timeline and can point and synchronize their playback. We evaluated the Tourgether360 concept through two studies: first, a comparative study with a simplified version of Tourgether360 with …

Customer Satisfaction Index Of Singapore 2021: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 15th year of measurement.

The Changing Travel Habits Of Chinese Tourists, Singapore Management University

Perspectives@SMU

The pandemic has forced an evolution in the travelling habits of Chinese tourists and businesses must adapt and innovate or be left behind, says CUHK expert

Customer Satisfaction Index Of Singapore 2020: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 14th year of measurement.

How Shall We ‘Hammer’ And ‘Dance’?, Wee Kiat Lim

Asian Management Insights

On the promises and perils of domestic tourism during the Covid-19 pandemic.

Customer Satisfaction Index Of Singapore 2019: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 13th year of measurement.

Crazy Rich Asians: Bringing Americans To Singapore, Singapore Management University

Perspectives@SMU

The Singapore Tourism Board hit jackpot with the film, but is Hollywood's depiction of the island accurate?

Making Ethnic Tourism Good For The Poor, Jean Junying Lor, Shelly Kwa, John A. Donaldson

Research Collection School of Social Sciences

How can ethnic tourism alleviate rural poverty? Due to the difficulty of simultaneously expanding tourism while promoting pro-poor tourism, most villages traverse one of two developmental pathways: 1) ensuring an inclusive structure before expanding, or 2) expanding before building an inclusive structure. This study compares four comparable cases in Southwestern China to understand the politics behind the decision to choose different pathways, and the impact each pathways has on local residents. While the first pathway requires a careful balance to maintain a pro-poor structure as tourism volume expands, the second pathway presents apparently insurmountable barriers to poverty reduction due to …

Customer Satisfaction Index Of Singapore 2018: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s twelfth year of measurement.

Customer Satisfaction Index Of Singapore 2017: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eleventh year of measurement.

Why Expanding Hong Kong Disneyland Is Important, Singapore Management University

Perspectives@SMU

The expansion plan of Hong Kong Disneyland has been a highly controversial topic in Hong Kong. Local lawmakers have criticised the government of taking a weak stance in the “unequal deal” with the US firm.

Skyscanner: Globalising A Business Model, Richard Raymond Smith, Adina Wong

Asian Management Insights

In order to compete in Asia Pacific’sone-stop travel market, Skyscannerreinvented itself from the inside out.

Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.

A Fast Algorithm For Personalized Travel Planning Recommendation, Aldy Gunawan, Hoong Chuin Lau, Kun Lu

Research Collection School Of Computing and Information Systems

With the pervasive use of recommender systems and web/mobile applications such as TripAdvisor and Booking.com, an emerging interest is to generate personalized tourist routes based on a tourist’s preferences and time budget constraints, often in real-time. The problem is generally known as the Tourist Trip Design Problem (TTDP) which is a route-planning problem on multiple Points of Interest (POIs). TTDP can be considered as an extension of the classical problem of Team Orienteering Problem with Time Windows (TOPTW). The objective of the TOPTW is to determine a fixed number of routes that maximize the total collected score. The TOPTW also …

Simpliflying: From Blog To International Consultancy, Singapore Management University

Perspectives@SMU

Shashank Nigam grew a passion for aviation into an international marketing agency.

Customer Satisfaction Index Of Singapore 2015: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s ninth year of measurement.

Author Topic Model-Based Collaborative Filtering For Personalized Poi Recommendations, Shuhui Jiang, Xueming Qian, Jialie Shen, Yun Fu, Tao Mei

Research Collection School Of Computing and Information Systems

From social media has emerged continuous needs for automatic travel recommendations. Collaborative filtering (CF) is the most well-known approach. However, existing approaches generally suffer from various weaknesses. For example, sparsity can significantly degrade the performance of traditional CF. If a user only visits very few locations, accurate similar user identification becomes very challenging due to lack of sufficient information for effective inference. Moreover, existing recommendation approaches often ignore rich user information like textual descriptions of photos which can reflect users' travel preferences. The topic model (TM) method is an effective way to solve the "sparsity problem," but is still far …

Customer Satisfaction Index Of Singapore 2014: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s eighth year of measurement.

Indonesian Tourism’S Golden Moment, Singapore Management University

Perspectives@SMU

With a successful transition to luxury lifestyles in just a couple of generations, Indonesia’s next tourism hurdle is competitiveness. Once Indonesia’s key non-oil and gas revenue earner, luxury tourism needs to compete aggressively for the tourist dollar.

Customer Satisfaction Index Of Singapore 2013: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence (2007-2024)

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, subsector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s seventh year of measurement

Eco Travel Singapore - Balancing Social And Profit Motives, Biqi Wu

Lien Centre Student Case Studies

No abstract provided.

The Promise And Challenge Of Ecotourism, Biqi Wu

Social Space

The following article is adapted from an ecotourism case study conducted by Wu Biqi. It was supported by the Lien Centre and supervised by Associate Professor John Donaldson of the School of Social Sciences at the Singapore Management University.

Customer Satisfaction Index Of Singapore 2010: Q3 Results, Customer Satisfaction Index Of Singapore 2010: Full Year Overview

Research Collection Institute of Service Excellence (2007-2024)

Following the release of CSISG results for the Retail, InfoCommunications, Transportation & Logistics, and Education sectors in the first two quarters of 2010, the current third quarter release of results are of the Food & Beverage (F&B) and Tourism, Hotels & Accommodation Services (THAS) sectors. CSISG results of the final two economic sectors for 2010, the Finance and Healthcare sectors, is scheduled to be released in January 2011, together with the 2010 national score. CSISG company scores are based on face-to-face interviews with end users of companies’ products and services. Sub-sector scores are derived as a weighted average of company …

Tourism, Development And Poverty Reduction In Guizhou And Yunnan, John A. Donaldson

Research Collection School of Social Sciences

How did the differing strategies adopted to develop tourism in Guizhou and Yunnan affect patterns of economic development and poverty reduction? The answer is paradoxical. Both provincial governments incorporated tourism as part of their overall development strategies, but their tourism sites were distributed and structured strikingly differently. In Yunnan, although tourism contributed to rapid economic growth, it did not reduce rural poverty as much as might be expected from a large rural-based industry. By contrast, Guizhou's relatively small-scale tourism industry, although not contributing significantly to growth, was distributed largely in poor areas and was structured to allow poor people to …