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Tourism Products And Sentiment Analysis, Ibrahim A. Ozen
Tourism Products And Sentiment Analysis, Ibrahim A. Ozen
University of South Florida (USF) M3 Publishing
OVERVIEW
Reviews about tourism products in online environments are an important data source for tourism businesses, destination managements and tourists. Tourist reviews online are completely unbiased reviews created voluntarily by tourists. Therefore, important feedback is provided for tourism businesses and destinations in the evaluation of tourism products. Collecting and analyzing tourist comments and transforming them into strategic information will create an important competitive power. Sentiment analysis, which is a sub-field of text mining, is a field of study that analyzes people’s ideas and thoughts about tourism products and services from text-based comments. Sentiment analysis can be applied at the document …