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Full-Text Articles in Technology and Innovation

Successfully Navigating The Disruption Ai Will Bring To Survey Research, David M. Rothschild, Trent D. Buskirk, Stephanie Eckman, D. Sunshine Hillygus, Frauke Kreuter, David Lazer Jan 2025

Successfully Navigating The Disruption Ai Will Bring To Survey Research, David M. Rothschild, Trent D. Buskirk, Stephanie Eckman, D. Sunshine Hillygus, Frauke Kreuter, David Lazer

Information Technology & Decision Sciences Faculty Publications

Surveys are a core methodological tool in government, industry, and academia, providing essential data for theory development and evidence-based decision-making. As artificial intelligence continues its rapid advancement, it stands to fundamentally transform the entire survey lifecycle - from design and administration to analytics and reporting. Previous transitions to new technologies, such as telephone, internet, and non-probability surveys, led to divisions within the survey research community with real consequences for both the trajectory of research and trust in the industry. We believe the survey community should take proactive steps now to avoid similar challenges with AI integration. Specifically, our paper examines …


Why Ai Monitoring Faces Resistance And What Healthcare Organizations Can Do About It: An Emotion-Based Perspective, Karl Werder, Lan Cao, Eun Hee Park, Balasubramaniam Ramesh Jan 2025

Why Ai Monitoring Faces Resistance And What Healthcare Organizations Can Do About It: An Emotion-Based Perspective, Karl Werder, Lan Cao, Eun Hee Park, Balasubramaniam Ramesh

Information Technology & Decision Sciences Faculty Publications

Continuous monitoring of patients' health facilitated by artificial intelligence (AI) has enhanced the quality of health care, that is, the ability to access effective care. However, AI monitoring often encounters resistance to adoption by decision makers. Healthcare organizations frequently assume that the resistance stems from patients' rational evaluation of the technology's costs and benefits. Recent research challenges this assumption and suggests that the resistance to AI monitoring is influenced by the emotional experiences of patients and their surrogate decision makers. We develop a framework from an emotional perspective, provide important implications for healthcare organizations, and offer recommendations to help reduce …


Innovation Through Conceptual Research: Tips For Stoking Curiosity, Jun Wen Jan 2025

Innovation Through Conceptual Research: Tips For Stoking Curiosity, Jun Wen

Research outputs 2022 to 2026

Conceptual research represents a critical step in the theory-building process and contributes innovative ideas that inspire empirical studies. This feature article highlights the importance of such research in academia with examples drawn from the tourism literature. It also critically discusses issues related to publishing conceptual research in premier journals. By using a five-dimension framework of curiosity (i.e., deprivation sensitivity, joyous exploration, social curiosity, stress tolerance, and thrill seeking), scholars can assess researchers’ conceptual topics and readers’ responses when contemplating “what's new” to gauge a paper's publication potential. Several tips are offered to guide like-minded scholars in conducting sound conceptual research: …


Volume 7 (2024) Artificial Intelligence And Responsibility, Arwa Alnajashi, Danielle Derise, Philip L. Frana, David Mcgraw, Amanda Sawyer, Tatjana Titareva, Raafat Zaini, Allie Zombron Dec 2024

Volume 7 (2024) Artificial Intelligence And Responsibility, Arwa Alnajashi, Danielle Derise, Philip L. Frana, David Mcgraw, Amanda Sawyer, Tatjana Titareva, Raafat Zaini, Allie Zombron

International Journal on Responsibility

The seventh volume of the International Journal on Responsibility (IJR) arrives at a crucial moment in the evolution of artificial intelligence and its integration into our academic and social fabric. As we witness the rapid advancement and deployment of AI systems across various domains, this special issue examines the multifaceted dimensions of responsibility surrounding AI technology, with a particular focus on its role in higher education and broader societal implications.

The articles in this volume contribute to our understanding of responsibility through diverse lenses, from classroom implementation to ethical design considerations. Together, they fulfill IJR’s central mission of exploring “Who …


Computer-Mediated Communication And Artificial Intelligence Strategies In Arts Entrepreneurship, Anna Blake Dec 2024

Computer-Mediated Communication And Artificial Intelligence Strategies In Arts Entrepreneurship, Anna Blake

Journal of Arts Entrepreneurship Education

This study analyzes the potential of artificial intelligence (AI) using computer-mediated communication (CMC) theory to prospect areas for innovation in an emerging field that is rapidly becoming integrated within our everyday lives as well as in the marketplace. In order to demonstrate how arts entrepreneurs can effectively and ethically leverage AI technologies to communicate with their audiences and stakeholders, I examine as case studies the work of individual artists including Grimes. The CMC framework is used to examine art as a form of communication, illustrate how AI changes the nature of art, challenge the extant concepts of identity and intellectual …


Potential Impact Of Artificial Intelligence On Small And Medium Enterprises Innovation In The Eu: A Perspective From Poland, Malgorzata Wilczynska, Alina Walenia, Artur Dabek, Daniel Salabura, Halina Kot Dec 2024

Potential Impact Of Artificial Intelligence On Small And Medium Enterprises Innovation In The Eu: A Perspective From Poland, Malgorzata Wilczynska, Alina Walenia, Artur Dabek, Daniel Salabura, Halina Kot

Markets, Globalization & Development Review

The development of small and medium-sized enterprises is a complex process that requires the use of all approaches to achieve success. In this regard, finding opportunities to use artificial intelligence in such companies is of great importance. The study aims to assess how this technology affects the innovation and financial performance of small and medium-sized enterprises. To draw the main conclusions, the implementation of artificial intelligence at Polish enterprises, including in the context of their financial performance, namely the level of return on assets and the level of debt, was analysed. The study showed that the introduction of artificial intelligence …


The False Choice Between Digital Regulation And Innovation, Anu Bradford Oct 2024

The False Choice Between Digital Regulation And Innovation, Anu Bradford

Northwestern University Law Review

This Article challenges the common view that more stringent regulation of the digital economy inevitably compromises innovation and undermines technological progress. This view, vigorously advocated by the tech industry, has shaped the public discourse in the United States, where the country’s thriving tech economy is often associated with a staunch commitment to free markets. U.S. lawmakers have also traditionally embraced this perspective, which explains their hesitancy to regulate the tech industry to date. The European Union has chosen another path, regulating the digital economy with stringent data privacy, antitrust, content moderation, and other digital regulations designed to shape the evolution …


Negotiating The Future: The Role Of Labor Unions In Responding To Automation And Technology Developments In The Entertainment Industry, João Branco Chaves Oct 2024

Negotiating The Future: The Role Of Labor Unions In Responding To Automation And Technology Developments In The Entertainment Industry, João Branco Chaves

Student Publications

The entertainment industry has undergone profound changes due to the rapid advancement of automation and technology, significantly impacting the labor force behind its productions. Labor unions, such as the Screen Actors Guild‐American Federation of Television and Radio Artists (SAG-AFTRA) and the Writers Guild of America (WGA), have been at the forefront of negotiating contracts and protecting workers’ rights amidst these changes. This paper examines the pivotal role that labor unions play in shaping the negotiation processes within the entertainment industry, focusing on their contributions and challenges in responding to technological shifts. It also identifies gaps and contradictions in the research, …


Scla 521 Ai In Society, Bert Chapman Aug 2024

Scla 521 Ai In Society, Bert Chapman

Libraries Faculty and Staff Presentations

Provides access to information resources on societal impacts of artificial intelligence from multiple libraries databases covering multiple disciplines including government information resources.


Comparative Analysis And Insights Into R&D Mode Of Top Artificial Intelligence Companies In China And The Us, Xiyi Yang, Jia Jia, Xiaoyu Zhou, Shouyang Wang Jun 2024

Comparative Analysis And Insights Into R&D Mode Of Top Artificial Intelligence Companies In China And The Us, Xiyi Yang, Jia Jia, Xiaoyu Zhou, Shouyang Wang

Bulletin of Chinese Academy of Sciences (Chinese Version)

Artificial intelligence (AI) is currently one of the most prominent fields in the technology industry, with China and the US being two global centers for AI research and development. However, the two countries differ in their development levels of the AI industry. In particular, the emergence of ChatGPT in 2022 has sparked extensive discussions regarding the capabilities and competitiveness of Chinese AI companies. This study analyzes over 120 000 AI invention patents approved in the past five years in both China and the US. Firstly, it constructs a multidimensional index based on AI patent features to identify the top 10 …


Artificial Intelligence In The Hotel Industry: The Benefits And Effects On Corporations, Carlie Malone May 2024

Artificial Intelligence In The Hotel Industry: The Benefits And Effects On Corporations, Carlie Malone

Human Nutrition and Hospitality Management Undergraduate Honors Theses

This research delves into the benefits and effects of artificial intelligence in the hotel industry. Through a qualitive design, the study shows how the hotel industry since Covid-19 has tried to grow in the technology. The findings were valuable insights from CEO’s, CFO’s, Executives, Directors, and Managers. Nine hotel and technology executives from around the country participated in interviews covering the basic topics of demographics, AI utilized in/on the hotel property, AI and employee experiences, and guest satisfaction with AI.

The challenges stated by the participants were that AI is still in its early stages and being developed. An additional …


The Driving Impact Of Artificial Intelligence On Global Expansion, Aleksandra Drozd Apr 2024

The Driving Impact Of Artificial Intelligence On Global Expansion, Aleksandra Drozd

Senior Honors Theses

The invention and continual growth of artificial intelligence (AI) on the global stage have significantly shaped the world’s economies, governments, societies and their cultures. The new industrial revolution and the subsequent race of the world’s leading powers have led to increased international joint efforts and exchange of information, simultaneously reducing barriers to trade and communication. Meanwhile, emerging technologies deploying AI have led to changes in human behavior and culture and challenged the traditional nation-state model. Although several implications of the proliferation of AI remain unknown, its widening application may be tied with accelerating globalization, referred to interchangeably as global expansion. …


Social Order In Age Of Artificial Intelligence, Yongnian Zheng Apr 2024

Social Order In Age Of Artificial Intelligence, Yongnian Zheng

Bulletin of Chinese Academy of Sciences (Chinese Version)

While the rapid development of artificial intelligence is empowering society, it is also posing serious threats to the continuation of the traditional social order. The "de-intellectualization" function of AI has given rise to the phenomenon of "artificial ignorance", referring to the self-inflicted intellectual harm caused by the uncontrolled and excessive misuse of AI-related tools, thus causing a profound impact on the social order. The technical structural characteristics and governance structural characteristics of AI contributed to the emergence of the phenomenon of "artificial ignorance". The technical structural characteristics of AI can be summarized as highly concentrated capabilities, highly centralized control, highly …


Impact Analysis Of Artificial Intelligence Technology On Employment And Income In China, Yan Lu, Lincui Gui Apr 2024

Impact Analysis Of Artificial Intelligence Technology On Employment And Income In China, Yan Lu, Lincui Gui

Bulletin of Chinese Academy of Sciences (Chinese Version)

With the continuous development of artificial intelligence technology, employment and income in China will undergo some new changes. It is necessary to explore the impact of artificial intelligence technology on employment and income distribution. The study finds that in terms of employment, the impact of artificial intelligence includes redefining the number and nature of jobs, affecting work patterns and work skills, and possibly triggering structural imbalances between supply and demand in the labor market, leading to employment inequality, increasing employment risks. In term of income distribution, artificial intelligence technology has a heterogeneous impact on the initial distribution of different fields, …


Open Governance And Innovation Directions Regulation: Research On Institutional Mechanisms For Promoting Development Of Artificial General Intelligence, Yuhao Jiang, Xinyi Zhang, Mingjie Dai Apr 2024

Open Governance And Innovation Directions Regulation: Research On Institutional Mechanisms For Promoting Development Of Artificial General Intelligence, Yuhao Jiang, Xinyi Zhang, Mingjie Dai

Bulletin of Chinese Academy of Sciences (Chinese Version)

In the field of artificial intelligence development, there is still a certain gap between China and the United States. The uncertain future of artificial general intelligence (AGI) decides that China should not only implement the "catch-up" strategy. Artificial intelligence is not a ‘linear innovation' development path, but there is overlap between basic research, applied research, and industrial transformation. This feature of innovation shows that diversified exploration can be realized based on tracking of international frontiers, breakthrough of basic research, and satisfaction of diverse application needs. China needs to adhere to the promotion of open governance, and regulate innovation directions of …


Research On Data Security And International Governance Cooperation Framework In Era Of Artificial Intelligence, Yuanyuan Wei Apr 2024

Research On Data Security And International Governance Cooperation Framework In Era Of Artificial Intelligence, Yuanyuan Wei

Bulletin of Chinese Academy of Sciences (Chinese Version)

This study explores the international cooperation framework for data security governance and its implementation pathways from a global governance perspective. First, the study defines the concepts of data security and governance, emphasizing that the core objective of data governance is to ensure the secure flow and effective utilization of data. Second, it analyzes the current fragmentation of the global data governance system, revealing its development trends and challenges under the influence of geopolitics, particularly the tensions and collaborations in key areas such as cross-border data flows. Based on this analysis, the study proposes the concept of the "Embedded Digital Community …


Study On Constraints And Policy Responses For Production And Circulation Of Ai Training Data In China, Tao Lin Apr 2024

Study On Constraints And Policy Responses For Production And Circulation Of Ai Training Data In China, Tao Lin

Bulletin of Chinese Academy of Sciences (Chinese Version)

The quantity and quality of training data are critical to the performance of artificial intelligence (AI) models. However, in China, the production of training data is hindered by issues such as insufficient quantity, low quality, and fragmented distribution, compounded by limitations stemming from commercial ecosystems, regulatory frameworks, and restricted development and utilization of public data. To address these challenges, this study proposes several policy recommendations, including incentivizing research institutions to generate open-source datasets, fostering AI application scenarios, adopting a "loose-in, focus-out" regulatory approach, introducing intellectual property exemption provisions, refining personal information protection guidelines, and expediting the establishment of a unified …


New System For Mobilizing Resources Nationwide To Promote Leapfrog Development Of Innovation Ecosystem Of Artificial Intelligence Enterprises: Mechanisms, Problems And Strategies, Yang Mei, Hao Niu, Han Jiang Apr 2024

New System For Mobilizing Resources Nationwide To Promote Leapfrog Development Of Innovation Ecosystem Of Artificial Intelligence Enterprises: Mechanisms, Problems And Strategies, Yang Mei, Hao Niu, Han Jiang

Bulletin of Chinese Academy of Sciences (Chinese Version)

Facing the unpredictable new features of top-down AI technological innovation and the new requirements on functions, this study proposes to re-examine the technological innovation of AI at the enterprise level from the perspective of the "a new system for mobilizing the resources nationwide" and with the enterprise innovation ecosystem as the carrier. On the basis of explaining the elements and operation logic of the new system at the enterprise level, compared to the "implicit national system" of the US, this study preliminarily compares the new system of AI in China and that in the US. It is proposed that the …


How China Leads Global Governance Of Artificial Intelligence: A Sustainable Development Approach Beyond Technological Competition, Xuanming Pan, Zhenzhen Chen, Shaoshan Liu Apr 2024

How China Leads Global Governance Of Artificial Intelligence: A Sustainable Development Approach Beyond Technological Competition, Xuanming Pan, Zhenzhen Chen, Shaoshan Liu

Bulletin of Chinese Academy of Sciences (Chinese Version)

In the context of great power competition and escalating geopolitical conflicts, the academic community generally holds a pessimistic view of AI international cooperation, believing that the space is shrinking. This perception mainly stems from conflicts in the cross-border supervision of AI data and algorithms among technologically advanced countries, while overlooking the strong willingness and potential for cooperation in energy conservation and emission reduction through AI technologies shown by Global South countries. Looking into the future of global governance, China, starting from leading the transformation of AI technologies, shall take lead in supporting these countries to transform the sustainable development consensus …


Forging The Future: Strategic Approaches To Quantum Ai Integration For Industry Transformation, Meng Leong How, Sin Mei Cheah Mar 2024

Forging The Future: Strategic Approaches To Quantum Ai Integration For Industry Transformation, Meng Leong How, Sin Mei Cheah

CCX Research

The fusion of quantum computing and artificial intelligence (AI) heralds a transformative era for Industry 4.0, offering unprecedented capabilities and challenges. This paper delves into the intricacies of quantum AI, its potential impact on Industry 4.0, and the necessary change management and innovation strategies for seamless integration. Drawing from theoretical insights and real-world case studies, we explore the current landscape of quantum AI, its foreseeable influence, and the implications for organizational strategy. We further expound on traditional change management tactics, emphasizing the importance of continuous learning, ecosystem collaborations, and proactive approaches. By examining successful and failed quantum AI implementations, lessons …


Ai-Assisted Stakeholder Management And Organizational Learning: Evidence From The U.S. Intelligent Service Community, Jiyoon An Feb 2024

Ai-Assisted Stakeholder Management And Organizational Learning: Evidence From The U.S. Intelligent Service Community, Jiyoon An

AMTP Proceedings 2024

Artificial intelligence (AI) has changed business practices, including stakeholder management and organizational learning. Scant research attention has been dedicated to examining methodology to implement for workflow-aware and skillset-savvy, AI-assisted stakeholder management. This paper has conducted natural language processing (bigram) and network analysis to understand AI-assisted stakeholder management practices in the U.S. intelligent service community. Theoretical and managerial implications are discussed.


A Review Of Hybrid Cyber Threats Modelling And Detection Using Artificial Intelligence In Iiot, Yifan Liu, Shancang Li, Xinheng Wang, Li Xu Jan 2024

A Review Of Hybrid Cyber Threats Modelling And Detection Using Artificial Intelligence In Iiot, Yifan Liu, Shancang Li, Xinheng Wang, Li Xu

Information Technology & Decision Sciences Faculty Publications

The Industrial Internet of Things (IIoT) has brought numerous benefits, such as improved efficiency, smart analytics, and increased automation. However, it also exposes connected devices, users, applications, and data generated to cyber security threats that need to be addressed. This work investigates hybrid cyber threats (HCTs), which are now working on an entirely new level with the increasingly adopted IIoT. This work focuses on emerging methods to model, detect, and defend against hybrid cyber attacks using machine learning (ML) techniques. Specifically, a novel ML-based HCT modelling and analysis framework was proposed, in which regularisation and Random Forest …


Digitalization Of Railway Transportation Through Ai-Powered Services: Digital Twin Trains, Salih Sarp, Murat Kuzlu, Vukica Jovanovic, Zekeriya Polat, Ozgur Guler Jan 2024

Digitalization Of Railway Transportation Through Ai-Powered Services: Digital Twin Trains, Salih Sarp, Murat Kuzlu, Vukica Jovanovic, Zekeriya Polat, Ozgur Guler

Engineering Technology Faculty Publications

Digitalization is a key concept that transformed the various industries through technologies like Internet of Things (IoT), Artificial Intelligence (AI), and Digital Twin (DT). Although innovations provided by the advancement of digitalization have paved the way for more efficient operations and products for transportation, the rail transportation sector struggles to keep up with the rest of the transportation industry, since trains are designed to last for decades, and the insufficient infrastructure investment leads to multiple railroad derailments across the globe. Therefore, the primary aim is to transform current railway systems into human-centric, adaptable, sustainable and future-proof networks, aligning with Industry …


How Chatbots Augment Human Intelligence In Customer Services: A Mixed-Methods Study, Xiaolin Lin, Xuequn Wang, Bin Shao, Joseph Taylor Jan 2024

How Chatbots Augment Human Intelligence In Customer Services: A Mixed-Methods Study, Xiaolin Lin, Xuequn Wang, Bin Shao, Joseph Taylor

Research outputs 2022 to 2026

Although artificial intelligence (AI)-enabled chatbots have been increasingly incorporated into firms’ business processes, such as customer service, they are still ineffective at handling unstructured tasks. Therefore, organizations might adopt chatbots to cut down the workforce for structured tasks and augment the remaining employees in unstructured tasks. Although there are substantial workforce implications for rebalancing work activities, few studies have assessed chatbots from the augmentation angle by focusing on employees’ performance, perhaps because of the lack of a theoretical foundation and research on this new phenomenon within organizations. Using a mixed-methods design, we developed a model illustrating the impact of chatbots …


What You See Is Not What You Know: Studying Deception In Deepfake Video Manipulation, Cathryn Allen, Bryson R. Payne, Tamirat Abegaz, Chuck Robertson Oct 2023

What You See Is Not What You Know: Studying Deception In Deepfake Video Manipulation, Cathryn Allen, Bryson R. Payne, Tamirat Abegaz, Chuck Robertson

Journal of Cybersecurity Education, Research and Practice

Research indicates that deceitful videos tend to spread rapidly online and influence people’s opinions and ideas. Because of this, video misinformation via deepfake video manipulation poses a significant online threat. This study aims to discover what factors can influence viewers’ capability to distinguish deepfake videos from genuine video footage. This work focuses on exploring deepfake videos’ potential use for deception and misinformation by exploring people’s ability to determine whether videos are deepfakes in a survey consisting of deepfake videos and original unedited videos. The participants viewed a set of four videos and were asked to judge whether the videos shown …


Machine-Learning-Based Vulnerability Detection And Classification In Internet Of Things Device Security, Sarah Bin Hulayyil, Shancang Li, Li Da Xu Jan 2023

Machine-Learning-Based Vulnerability Detection And Classification In Internet Of Things Device Security, Sarah Bin Hulayyil, Shancang Li, Li Da Xu

Information Technology & Decision Sciences Faculty Publications

Detecting cyber security vulnerabilities in the Internet of Things (IoT) devices before they are exploited is increasingly challenging and is one of the key technologies to protect IoT devices from cyber attacks. This work conducts a comprehensive survey to investigate the methods and tools used in vulnerability detection in IoT environments utilizing machine learning techniques on various datasets, i.e., IoT23. During this study, the common potential vulnerabilities of IoT architectures are analyzed on each layer and the machine learning workflow is described for detecting IoT vulnerabilities. A vulnerability detection and mitigation framework was proposed for machine learning-based vulnerability detection in …


Integrated Dynamic Airline Route And Schedule Optimization, Bayan Begaliyeva Jan 2023

Integrated Dynamic Airline Route And Schedule Optimization, Bayan Begaliyeva

Student Works

By harnessing real-time and historical data in conjunction with advanced AI technologies, this project revolutionizes route and schedule planning, leading to enhanced efficiency, cost reduction, and an improved passenger experience.


Speculative Futures On Chatgpt And Generative Artificial Intelligence (Ai): A Collective Reflection From The Educational Landscape, Aras Bozkurt, Junhong Xiao, Sarah Lambert, Angelica Pazurek, Helen Crompton, Suzan Koseoglu, Robert Farrow, Melissa Bond, Chrissi Nerantzi, Sarah Honeychurch, Maha Bali, Jon Dron, Kamran Mir, Bonnie Stewart, Eamon Costello, Jon Mason, Christian M. Stracke, Enilda Romero-Hall, Apostolos Koutropoulos, Cathy Mae Toquero, Lenandlar Singh, Ahmed Tlili, Kyungmee Lee, Mark Nichols, Ebba Ossiannilsson, Mark Brown, Valerie Irvine, Juliana Elisa Raffaghelli, Gema Santos-Hermosa, Orna Farrell, Taskeen Adam, Ying Li Thong, Sunagul Sani-Bozkurt, Ramesh C. Sharma, Stefan Hrastinski, Petar Jandrić Jan 2023

Speculative Futures On Chatgpt And Generative Artificial Intelligence (Ai): A Collective Reflection From The Educational Landscape, Aras Bozkurt, Junhong Xiao, Sarah Lambert, Angelica Pazurek, Helen Crompton, Suzan Koseoglu, Robert Farrow, Melissa Bond, Chrissi Nerantzi, Sarah Honeychurch, Maha Bali, Jon Dron, Kamran Mir, Bonnie Stewart, Eamon Costello, Jon Mason, Christian M. Stracke, Enilda Romero-Hall, Apostolos Koutropoulos, Cathy Mae Toquero, Lenandlar Singh, Ahmed Tlili, Kyungmee Lee, Mark Nichols, Ebba Ossiannilsson, Mark Brown, Valerie Irvine, Juliana Elisa Raffaghelli, Gema Santos-Hermosa, Orna Farrell, Taskeen Adam, Ying Li Thong, Sunagul Sani-Bozkurt, Ramesh C. Sharma, Stefan Hrastinski, Petar Jandrić

Teaching & Learning Faculty Publications

While ChatGPT has recently become very popular, AI has a long history and philosophy. This paper intends to explore the promises and pitfalls of the Generative Pre-trained Transformer (GPT) AI and potentially future technologies by adopting a speculative methodology. Speculative future narratives with a specific focus on educational contexts are provided in an attempt to identify emerging themes and discuss their implications for education in the 21st century. Affordances of (using) AI in Education (AIEd) and possible adverse effects are identified and discussed which emerge from the narratives. It is argued that now is the best of times to define …


Relationship Quality In Customer-Service Robot Interactions In Industry 5.0: An Analysis Of Value Recipes, Sanjit K. Roy, Gaganpreet Singh, Richard L. Gruner, Bidit L. Dey, Saadia Shabnam, Syed S. Muhammad, Mohammed Quaddus Jan 2023

Relationship Quality In Customer-Service Robot Interactions In Industry 5.0: An Analysis Of Value Recipes, Sanjit K. Roy, Gaganpreet Singh, Richard L. Gruner, Bidit L. Dey, Saadia Shabnam, Syed S. Muhammad, Mohammed Quaddus

Research outputs 2022 to 2026

The paper studies the interactions between customers and robots within the framework of Industry 5.0-driven services. Prior studies have explored several factors contributing to the quality of these interactions, with perceived value being a crucial aspect. This study uses value recipes, which refer to specific configurations of how different benefits and costs are weighed up/evaluated, as a theoretical framework to investigate the quality of relationships between customers and service robots. The study aims to shed light on the complex interplay between different value dimensions that shape customers' relationships with robots. To achieve this goal, the authors analyze what value configurations …


Behind The Definition Of Industry 5.0: A Systematic Review Of Technologies, Principles, Components, And Values, Morteza Ghobakhloo, Mohammad Iranmanesh, Ming-Lang Tseng, Andrius Grybauskas, Alessandro Stefanini, Azlan Amran Jan 2023

Behind The Definition Of Industry 5.0: A Systematic Review Of Technologies, Principles, Components, And Values, Morteza Ghobakhloo, Mohammad Iranmanesh, Ming-Lang Tseng, Andrius Grybauskas, Alessandro Stefanini, Azlan Amran

Research outputs 2022 to 2026

This study addresses the emerging concept of Industry 5.0, which aims to tackle societal concerns associated with the ongoing digital industrial transformation. However, there is still a lack of consensus on the definition and scope of Industry 5.0, as well as limited understanding of its technological components, design principles, and intended values. To bridge these knowledge gaps, the study conducts a content-centric review of relevant literature and synthesizes evidence to develop an architectural design for Industry 5.0. The findings reveal that Industry 5.0 represents the future of industrial transformation, offering potential solutions to socio-economic and environmental issues that were inadequately …