Technology and Innovation Commons^™

Building A Courier Service Company With It, Singapore Management University

Perspectives@SMU

XDel Singapore spent on sophisticated technology even while it was small. Its growth post-investment looks like money well-spent

State-Of-The-Art Next Generation Open Innovation Platforms, Murielle De Roche, Monika Blaser, Patrick Hollinger, Thomas Hanne

University of South Florida (USF) M3 Publishing

Over the last years, more and more companies recognized the potential of external innovative people and experts working as powerful crowd of creativity. This results in a growing number of Open Innovation Platforms (OIPs) and related publications. What is currently missing, is an overview and comparison of existing OIPs considering their strengths and weaknesses and an outlook to the next generation of OIPs in terms of improvements and new functions this next generation is expected to provide. By analyzing seven of the most relevant OIPs (Atizo, Crowdwerk, Ideas4all, InnoCentive, Jovoto, OpenIDEO, Quirky) and one software provider (Qmarkets), this paper points …

The Regulation Problem Of Cryptocurrencies, Lamiha Ozturk, Ece Sulungur

University of South Florida (USF) M3 Publishing

The purpose of this article is to analyze the difficulties associated with the lack of regulations in cryptocurrencies. Indeed, the absence of a uniform and international common regulation brings many legal conflicts. This lack of legal framework partly slows down the development of cryptocurrencies. Investors who wish to invest in this type of currency or asset are often discouraged due to the lack of legal framework. In order to highlight the difficulties caused by the lack of regulation, this paper proposes to analyze the different approaches and the beginning of a legal text developed by certain countries to respond to …

Understanding Information Technology Acceptance By Physicians: Testing Technology Acceptance Model, Anuruddha I. Jagoda

University of South Florida (USF) M3 Publishing

Information and communication technologies (ICT) have revolutionized modern organizations by assisting them to increase operational effectiveness and efficiency. The knowledge-based companies can benefit enormously by deploying ICT. However, healthcare organizations such as hospitals are lagging in adopting ICT. This is particularly true for the developing countries where managers faced both financial and social obstacles in implementing such technologies. This paper provides experience implanting information technology systems in a major hospital in Sri Lanka: a developing country. By using technology acceptance model as a framework, it aims to investigate critical factors influencing physicians' intention and their acceptance of information technology. The …

Proceedings Of The Global Conference On Services Management: Volume 2, Cihan Cobanoglu, Valentina Della Corte

University of South Florida (USF) M3 Publishing

This is the second volume of the Global Conference on Services Management Proceedings Series.

ISSN: 2641-5062

Advances In Global Services And Retail Management: Volume 2, Cihan Cobanoglu, Valentina Della Corte

University of South Florida (USF) M3 Publishing

This is the second volume of the Advances in Global Services and Retail Management Book Series. This volume has the following parts:

• Part 1: Hospitality and Tourism
• Part 2: Marketing, E-marketing, and Consumer Behavior
• Part 3: Management
• Part 4: Human Resources Management
• Part 5: Retail Management
• Part 6: Economics
• Part 7: Accounting and Finance
• Part 8: Sustainability and Environmental Issues
• Part 9: Information Technology

ISBN: 978-1-955833-03-5

Hospitality and Tourism

• Significance of VR in the spa: A spatial analysis
  • Irini Lai Fun Tang, Schultz Zhi Bin Xu, and Eric Chan
• Social media marketing in rural hospitality and tourism destination research
  • Samuel …

Comparative Analysis Of Tools For Matching Work-Related Skill Profiles With Cv Data And Other Unstructured Data, Florian Buttiker, Stefan Roth, Tobias Steinacher, Thomas Hanne

University of South Florida (USF) M3 Publishing

Matching job candidates with job offerings is one of the most important business tasks and is crucial to the success of a company. But there is not much knowledge available about the quality of matchings processed automatically by software. With a specifically developed scoring system it becomes possible to make a statement about the quality of the matching results generated by three different tools, i.e., Textkernel, Joinvision and Sovren. A series of resumes is being matched against two concrete open job positions, one by Google and one by the University of Zurich. The results are then compared in detail with …

The Coverage Of Aiot Based Functional Service: Case Study Of Asian Futuristic Hotel, Gege Wang, Irini L. F. Tang, Eric Chan, Wai H. W. Chan

University of South Florida (USF) M3 Publishing

The combination of Artificial Intelligence and Internet of Things (AIOT) have been developing as a prevalent technology for applications in many industries and buildings. This research deliberately chooses a leading hotel in the application of automation to examine the coverage of using the AIOT. A recent functional framework of AIOT was used to investigate the functional attributes via observation to confirm the availability. Then the study proceeded to interview with 10 professionals in the hospitality businesses to solicit their views about the implementation of the same AIOT facilities in other hotels based on the tabled analytical results.

The Effect Of The Blockchain Technology On Service Companies And Food Retailers: An Overview Of The Blockchain Use Cases And Applications, Gokhan Kirbac, Erkut Ergenc

University of South Florida (USF) M3 Publishing

Nowadays, as a result of the vertical development of technology, the concepts of information technologies and digital transformation have become more important for the service companies and food retailers. In this ecosystem, there are numbers of actors involved in the supply chain and logistics activities regarding service companies and food retailers. On the other hand, there are lots of technologies and applications to support the flow of the products and services in the supply chain activities. Here, the supply chain and logistics of the service companies and food retailers should remain efficient for the organizational structure. So blockchain is a …

Resurgence Of Bundling Mechanisms In Digital Services Trade, Tereso S. Tullao, Vicenzo Della Croce Br.

Angelo King Institute for Economic and Business Studies (AKI)

The expansion of trade through centuries was pushed through a great extent by the unbundling of commodities from various factors that prevent them from being traded globally. The use of the steam engine in shipping, for example, ushered in the rapid expansion of 19th-century trade as transport cost was drastically reduced and countries realized interspatial cost differences across the Atlantic. The previous untradability of services, on the other hand, was broken by various dimensions of globalization that separated the simultaneous production and consumption of services. This unbundling rapidly boosted global trade in recent decades. However, growing developments and innovations in …

Managing And Securing Endpoints: A Solution For A Telework Environment, David Adame

Electronic Theses, Projects, and Dissertations

This project introduces a business problem in which a water utility company – known as H2O District – was forced to discover and implement a solution that would enable the IT Department to effectively manage and secure their endpoints in a telework environment. Typically, an endpoint is defined as any device that is physically connected to a network. For the purposes of this project, the endpoints that the IT Department was concerned with consisted of Windows 10 PC’s, Laptops, and Apple iOS devices that employees use to access company resources while working outside of the corporate network. To properly manage …

Regeneration First, Simon J.D. Schillebeeckx, Ryan Knowles Merrill

Research Collection Lee Kong Chian School Of Business

30 years of "corporate sustainability" has left our earth in a dire state. Biodiversity loss, planetary fever, floods, wildfires, droughts, melting ice caps, dying corals… the list goes on. We need a new approach. I’m sure you heard about a carbon footprint. It is the sum of all the actions we take that have a negative impact on the planet. We consume electricity, we drive to work, we fly to our holiday destination, we waste food and plastic and so on. All these actions create a negative impact that can be expressed in CO2 equivalent. The more CO2 ends up …

Case Study: National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation And People, Jochen Wirtz, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include shelf-reading robots, and even entirely self-service libraries. NLB’s consistent focus on excellent service delivery reinforced its commitment to innovation. Key levers were effective strategic leadership, a smart innovation strategy that made heavy use of technology — such as app-delivered self-service technologies, crowdsourcing, and robotics — as well as a people-centric staff culture. NLB managed to co-create attractive libraries of the future together with different types of community members, such as volunteers and corporations, ushering …

Managerial Liability And Corporate Innovation: Evidence From A Legal Shock, Yuguan Guan, Liandong Zhang, Liu Zheng, Hong Zou

Research Collection School Of Accountancy

Despite a longstanding debate over the pros and cons of imposing legal liability on directors and officers (D&Os), there is limited evidence on how D&O liability affects corporate innovation. We study this question by exploiting Nevada's 2001 corporate law change that dramatically lowered D&O legal liability and helped Nevada become the second most popular state for out-of-state incorporations. We find that firms incorporated in Nevada exhibit an increase in innovation outputs relative to matched control firms after the law change, particularly firms facing higher litigation risk or operating in more innovative industries. The results are driven mainly by exchange-listed firms …

Trends And Pattern On Library Marketing: A Systematic Review, Abdurrahman Rahim Thaha, Rita Purnamasari

Library Philosophy and Practice (e-journal)

The purpose of this paper is to analyze trends and patterns of library marketing research results using statistical and co-word analysis with a systematic review. After going through the screening results in the Scopus database, the search results yielded 287 documents in library marketing from 1977 to mid-2021. The analysis results will produce publications, citations, sources, countries, keywords, and topic clusters. The library marketing research trend tends to increase every year, with the most citations related to social media marketing in the library. The primary source of publications in the last three years has been Library Philosophy and Practice. The …

Collaborative Filtering Based Generative Networks, Raghuram Srinivas

Computer Science and Engineering Theses and Dissertations

Collaborative Filtering, a popular method for recommendation engines, models its predictions using past interactions between the entities in question (aka users/movies or customers/products etc). The method does not rely on the explicit properties of the entities, the identification of which may be intractable. In this work, we leverage this advantage rendered by Collaborative Filtering where the explicit features need not be defined apriori by evaluating its application to the domain of Ligand based Virtual Screening. We further attempt to address the drawback of Collaborative Filtering , ie the lack of interpret ability of the factors discovered through collaborative filtering by …

Information Search In Times Of Market Uncertainty: An Examination Of Aggregate And Disaggregate Uncertainty, Marshall A. Geiger, Rajib Hasan, Abdullah Kumas, Joyce Van Der Van Der Laan Smith

Accounting Faculty Publications

Purpose – This study explores the association between individual investor information demand and two measures of market uncertainty – aggregate market uncertainty and disaggregate industry-specific market uncertainty. It extends the literature by being the first to empirically examine investor information demand and disaggregate market uncertainty.

Design/methodology/approach – This paper constructs a measure of information search by using the Google Search Volume Index and computes measures of aggregate and disaggregate market uncertainty using institutional investors’ trading data from Ancerno Ltd. The relation between market uncertainty, as measured by trading disagreements among institutional investors, and information search is analyzed using an OLS …

Preparing The Hospitality And Tourism Workforce For The Future Of Work, Arthur Huang

Rosen Research Review

The economic restructuring necessitated by the Covid-19 pandemic has ignited a fundamental transformation of the US workforce driven by powerful digital technologies. No sector has been hit harder than the hospitality and tourism industry (H&T), and no industry has more to gain from reinvention. H&T employs about 32% of the US labor force; however, workers’ wages, benefits, and career support are among the lowest of all industries. Moreover, research shows that numerous jobs in H&T are susceptible to automation due to advancements in artificial intelligence (AI). The fears related to job loss resulting from applying advanced technology, such as AI, …

How Could Robots Improve The Customer Experience At A Theme Park, Ady Milman, Dr. Asli Tasci, Tingting Zhang

Rosen Research Review

Technology is moving fast, and accordingly, robots are being successfully integrated into several hospitality organizations to improve customer experiences. Theme parks could benefit from robots, to provide efficient and cost-effective services. Yet, there is a lack of research investigating customer perceptions of robots in theme parks. Dr. Ady Milman, Dr. Asli Tasci, and Dr. Tingting Zhang, from UCF Rosen College of Hospitality Management, conducted the first investigation into how certain robotic qualities influence customer’s perceptions of and loyalty to the theme park. Their research could inform the future integration of robot technology into theme parks.

Developing An Ai-Powered Chatbot To Support The Administration Of Middle And High School Cybersecurity Camps, Jonathan He, Chunsheng Xin

Journal of Cybersecurity Education, Research and Practice

Throughout the Internet, many chatbots have been deployed by various organizations to answer questions asked by customers. In recent years, we have been running cybersecurity summer camps for youth. Due to COVID-19, our in-person camp has been changed to virtual camps. As a result, we decided to develop a chatbot to reduce the number of emails, phone calls, as well as the human burden for answering the same or similar questions again and again based on questions we received from previous camps. This paper introduces our practical experience to implement an AI-powered chatbot for middle and high school cybersecurity camps …

Secure Coding In Five Steps, Mini Zeng, Feng Zhu

Journal of Cybersecurity Education, Research and Practice

Software vulnerabilities have become a severe cybersecurity issue. There are numerous resources of industry best practices available, but it is still challenging to effectively teach secure coding practices. The resources are not designed for classroom usage because the amount of information is overwhelming for students. There are efforts in academia to introduce secure coding components into computer science curriculum, but a big gap between industry best practices and workforce skills still exists. Unlike many existing efforts, we focus on both the big picture of secure coding and hands-on projects. To achieve these two goals, we present five learning steps that …

Observations, Evaluations, And Recommendations For Deterlab From An Educational Perspective, Ahmed Ibrahim, Vitaly Ford

Journal of Cybersecurity Education, Research and Practice

DETERLab is a cluster environment that provides a set of virtual machines that can be used by researchers and teachers to run cybersecurity experiments and competitions, and where it is possible to deploy different network configurations to research attack and defense mechanisms in the cyber world. While we were working to develop a pathway for producing more usable and effective cybersecurity educational resources by investigating and examining several projects, we examined DETERLab as a prospective platform to use in the classroom. Throughout our experimentation, we faced challenges that we decided to document in order to help other educators use the …

Contingency Planning Amidst A Pandemic, Natalie C. Belford

Journal of Cybersecurity Education, Research and Practice

Proper prior planning prevents pitifully poor performance: The purpose of this research is to address mitigation approaches - disaster recovery, contingency planning, and business continuity planning - and their benefits as they relate to university operations during a worldwide pandemic predicated by the novel coronavirus (COVID-19). The most relevant approach pertaining to the University’s needs and its response to the coronavirus pandemic will be determined and evaluated in detail.

A Configurable Mining Approach For Learning Services Customization, Aya M. Mostafa Amm, Yehia M. Helmy Ymh, Amira M. Idrees Ami

Future Computing and Informatics Journal

There is no doubt that this age is the age of data and technology. Moreover, there is tremendous development in all fields. The personalized material is a good approach in the different fields. It provides a fit material that matches the styles of readers. It supports readers in various reading domains. This research paper aims to support students in the educational system. Additionally, the research paper designs to increase education values for students. Furthermore, the research paper builds the smart appropriate materials through Egyptian Knowledge Banking (EKB) based on the learner question. The Egyptian Knowledge Bank (EKB) is a rich …

Key Factors Influencing Students' Post-Triability Intention To Adopt E-Textbooks In A Medium-Size University, Halbana Tarmizi, Hamdan Alabsi, Mahmoud Al-Odeh

Mountain Plains Journal of Business and Technology

In recent years, E-textbooks have become a real alternative to the traditional textbooks in higher education. Many institutions have been encouraging their usage with mixed success. This study investigates students’ perceptions of E-textbooks in a medium-sized university in the Midwestern United States and measures students’ intention to adopt E-textbooks where they had an option to choose between traditional textbooks and E-textbooks for their classes. Literature reviews indicated some inconsistencies related to E-textbook adoptions. We used the Technology Acceptance model to investigate these inconsistencies. We considered three factors in this study: Perceived Ease of Use, Perceived Values, and Technology-Savvy. An E-textbook …

The Entrepreneurial Scientist, Kush Agarwal

Perspectives@SMU

Kush Agarwal is a trained scientist who calls himself “an entrepreneur by DNA”. His advice to budding startup founders: Manage your expectations with VCs

Winning Startup Competitions, Shao Yen Tan, Kush Agarwal

Perspectives@SMU

Tan Shao Yen and Kush Agarwal were a mentor-mentee pairing in the Lee Kuan Yew Global Business Plan Competition. Their organisations are now collaborating to explore the application of new technology in the built environment

A Cio’S Take On Singapore’S Startup Ecosystem, Singapore Management University

Perspectives@SMU

New challenges will drive innovation, says CPG’s Tan Shao Yen

Certis: Digital Transformation Of A Physical Security Company, Singapore Management University

Perspectives@SMU

How a company synonymous with auxiliary police injected sensors and artificial intelligence into its 21st century operations

Iba Newsletter [July-September 2021], Communications Department, Office Of The Registrar

IBA News

No abstract provided.