Technology and Innovation Commons^™

There’S More To It Outsourcing Than Meets The Eye, Knowledge@Smu

Knowledge@SMU

As IT outsourcing continues to grow, this highly complex business poses interesting challenges that are not always fully understood, especially when large -scale projects are being implemented. At the 4th Annual Business Leadership Seminar of the Singapore Computer Society (SCS), held at the Singapore Management University in April 2008, CIOs from several leading public and private organisations discussed the pros and cons of IT outsourcing.

Ych Chairman Robert Yap: Building The Logistics Superhighway One Step At A Time, Knowledge@Smu

Knowledge@SMU

Robert Yap, chairman and CEO of YCH Group, was the featured speaker earlier this year in the Singapore Management University’s Wee Kim Wee Centre CEO Talk series. Over a period of 20 years, Yap led his family-owned business from a small transportation company in Singapore to a leading logistics and supply chain solutions provider in Asia Pacific. In recognition of his visionary leadership and industry expertise, Yap won the Ernst & Young Entrepreneur of the Year Award 2007. He spoke to Knowledge@SMU about YCH’s successful evolution and how the future looks for the company.

The Pursuit Of Competitive Advantage And The Strategic Behavior Of Firms In Adopting Self-Service Technology, Timothy David Saur

Dissertations

In 2002 Zuboff and Maxim published their book titled The Support Economy. In the book the authors predict a new era of capitalism that holds great promise for companies and individuals who can design useful, usable, and desirable information systems, knowledge networks, and social software. Since the time of publication advances in technology have allowed the use of self-service products to expand into once unforeseen areas. Self-service technology is used by companies to lower cost, to increase market share, to develop new revenue streams, and to position their products as innovative. Yet the body of research surrounding the organizational strategy …

Sources Of Wood & Wood Residues For Energy Production In Indiana, Isaac Slaven, Eva Haviarova, Klein Ileleji

Faculty Research & Creative Activity

As energy prices rise and there is a push for energy to be produced from renewable resources, the contribution of Indiana’s corn and soybean industry often overshadows the impact that the State’s wood residues can have in response to these demands. Reports show that the wood products industry is the largest, by paid wages, of any agricultural industry in Indiana and employs 47,000 Indianans.1 In fact, Indiana has more than 4.5 million acres of forest land,2 compared to about 12.3 million acres of cropland.3 In addition to the millions of acres of forestland, Indiana has more than 1,600 wood products …

How Smes Can Leverage Innovation To Become Global Players, Knowledge@Smu

Knowledge@SMU

Small and Medium Enterprises (SMEs) need to realise that being small is only an interim stage on the way to becoming larger enterprises. How SMEs can grow is to leverage on innovation opportunities to transition to the next stage, says Singapore Management University information systems professor Desai Arcot Narasimhalu, speaking recently on “Innovation -- The tracks that can transform SMEs into global players” at the UOB-SMU Entrepreneurship Alliance Centre.

A Review Of The Hotsos Implementation At The Mandalay Bay Resort And Casino, Sarita Noyola

UNLV Theses, Dissertations, Professional Papers, and Capstones

The purpose of this professional paper is to develop a case that analyzes the implementation of a guest service response system at a full service hotel resort. The term implementation will refer to the following: the start to completion process and steps utilized to install a new method into hotel operations. The definition of system, for the purposes of this report is a technological solution that utilizes limited manual processes and relies upon computers, mobile devices and computer programming. For the purposes of this report the term full service hotel resort will refer to a casino resort and hotel that …

Off And Running, James D. Sterling

Business and Information Technology Faculty Research & Creative Works

No abstract provided.

Chapter One: Beneath The Spanish Moss: The World Of The Root Doctor, Jack G. Montgomery Jr.

DLTS Faculty Publications

The spiritual practice of the Shaman is most likely the oldest spiritual tradition on Earth. Shamanism is a way in which humanity has sought a psychic connection to the world of healing, life and death, as well as a sense of social and individual balance. It is a complex psychological grammar that allows the Shaman to function in both the conventional and an alternative "spirit" view of reality. Shamanisn has been a part of American culture since the colonial settlement and continues today despite technology and modern scientific rationalism. This chapter is a brief social history of the African-American shamanic …

The Source Of Competitive Advantage In A Family Business Is The Family, Knowledge@Smu

Knowledge@SMU

When family businesses expand overseas, they do well to capitalise on their unique core values and cultures. But these inherent strengths should be tempered to fit into the new environments, advised Sanjay Goel, strategic management and entrepreneurship professor, University of Minnesota Duluth. Goel spoke on the topic, "Sources of competitive advantage in family business – bringing the family back in," at the inaugural Ngee Ann Kongsi annual lecture, Singapore Management University (SMU). He was joined for a panel discussion afterwards by Richard Eu, Robert Yap and Andreas Sohmen-Pao. The panel was chaired by SMU deputy president and provost Tan Chin …

Motorola Cio Patricia Morrison In Dialogue: How Technology Drives Value Creation For Business, Knowledge@Smu

Knowledge@SMU

Global communications technology giant Motorola has 65,000 employees in 140 countries. Patricia Morrison, the company’s executive vice president (EVP) and chief information officer (CIO) shared insights about her role as CIO and how technology drives value creation for business at a recent Business IT Talk organised by the School of Information Systems, Singapore Management University. Morrison, who joined the company in 2005 with over 20 years of experience in managing IT and systems, was selected 2007 CIO of the Year by the Executives Club of Chicago and the Association of Information Technology Professionals.

Maine’S Technology Sectors And Clusters: Status And Strategy, Charles Colgan, Marianne Clark, Charles Lawton, James Damicis

Industry Studies

The concept of “clusters” has been a key idea in economic development in Maine and other states for more than a decade. In 2002, the Maine Science & Technology Foundation (MSTF) released a study of the cluster characteristics of the seven technology sectors that were designated as the focus of attention for Maine’s research and development support programs.

This study is a step towards implementing the Brookings Institution’s recommendations for an aggressive effort to build and expand clusters. It updates and expands the 2002 MSTF cluster report and also builds upon the work of Porter and others to identify distinctive …

A Tale Of Two Ngos: Bangladesh’S Grameen Bank And Brac, Knowledge@Smu

Knowledge@SMU

How has Bangladesh managed to outperform other low-income countries by doubling per capita GDP growth from 1.6% in the 1980s to 3.3% in the 1990s and beyond? The World Bank cites several key factors including an active civil society and strong partnerships forged by the government with NGOs. Two visionary NGO leaders, Nobel Peace Laureate, Muhammad Yunus (founder of Grameen Bank), and Fazle Hasan Abed (founder and chairman of BRAC), co-winner of the 2007 Clinton Global Citizen Award, visited Singapore in August and Sept 2007 to deliver two lectures on their respective organisations.

Innovations In Philanthropy: The Rockefeller Foundation’S Perspective, Knowledge@Smu

Knowledge@SMU

For nearly 100 years, the mission of the Rockefeller Foundation, “to promote the well-being of humanity by addressing the root causes of serious problems”, has remained the same, even as the foundation continues to adapt its programmes to changing social, economic and cultural needs. It is also a leading proponent of innovation and change in the field of philanthropy itself. Jacqueline Khor, Associate Director, Rockefeller Foundation, delivered a lecture on new trends in philanthropy and the emergence of a new generation of “philanthro-capitalists” at a lecture organised by the Singapore Management University’s Lien Foundation Centre for Social Innovation.

Defining Information Systems As Work Systems: Implications For The Is Field, Steven Alter

Business Analytics and Information Systems

The lack of an agreed upon definition of information system is one of many obstacles troubling the academic information systems discipline. After listing a number of definitions of IS, this paper defines information system as a special case of work system as defined in Alter (1999a). This definition has many desirable characteristics: It is easy to understand; differentiates IS from IT; covers totally manual, partially automated, and totally automated information systems; links to a life cycle model that generates many insights about development and implementation problems; provides a simple guideline that helps in interpreting common IS/IT jargon; and has other …

Service System Fundamentals: Work System, Value Chain, And Life Cycle, Steven Alter

Business Analytics and Information Systems

Service systems produce all services of significance and scope, yet the concept of service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first cut at the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. Although relevant regardless of whether a service system uses IT, the frameworks are also potentially useful in visualizing the realities of moving toward automated service architectures. This paper uses two examples, one largely manual and one highly automated, to illustrate the potential …

A Primer On Spreadsheet Analytics, Thomas A. Grossman Jr.

Business Analytics and Information Systems

This paper provides guidance to an analyst who wants to extract insight from a spreadsheet model. It discusses the terminology of spreadsheet analytics, how to prepare a spreadsheet model for analysis, and a hierarchy of analytical techniques. These techniques include sensitivity analysis, tornado charts, and backsolving (or goal-seeking). This paper presents native-Excel approaches for automating these techniques, and discusses add-ins that are even more efficient. Spreadsheet optimization and spreadsheet Monte Carlo simulation are briefly discussed. The paper concludes by calling for empirical research, and describing desired features spreadsheet sensitivity analysis and spreadsheet optimization add-ins.

Intentions To Use Information Technologies: An Integrative Model, Ron Thompson, Deborah Compeau, Chris Higgins, Nathaniel C. Lupton

Faculty Publications

An integrative model explaining intentions to use an information technology is proposed. The primary objective is to obtain a clearer picture of how intentions are formed, and draws on previous research such as the technology acceptance model (Davis, Bagozzi, & Warshaw, 1989) and the decomposed theory of planned behavior (Taylor & Todd, 1995a). The conceptual model was tested using questionnaire responses from 189 subjects, measured at two time periods approximately two months apart. The results generally supported the hypothesized relationships, and revealed strong influences of both personal innovativeness and computer self-efficacy.

Viewing Virtual Property Ownership Through The Lens Of Innovation, Ryan G. Vacca

Law Faculty Scholarship

Over the past several years scholars have wrestled with how property rights in items created in virtual worlds should be conceptualized. Regardless of how the property is conceptualized and what property theory best fits, most agree the law ought to recognize virtual property as property and vest someone with those rights.

Social 'Service-Innovation', Usha Menon

Social Space

How can not-for-profit organisations move away from a traditional grant-seeking model to one that can catalyse and value-add the sector at large, beyond just meeting basic needs? Usha Menon thinks Youth for Causes might provide just that model.

Sources Of Wood & Wood Residues For Energy Production In Indiana, Isaac Slaven, Eva Haviarova, Klein Ileleji

Faculty Research & Creative Activity

As energy prices rise and there is a push for energy to be produced from renewable resources, the contribution of Indiana’s corn and soybean industry often overshadows the impact that the State’s wood residues can have in response to these demands. Reports show that the wood products industry is the largest, by paid wages, of any agricultural industry in Indiana and employs 47,000 Indianans.1 In fact, Indiana has more than 4.5 million acres of forest land,2 compared to about 12.3 million acres of cropland.3 In addition to the millions of acres of forestland, Indiana has more than 1,600 wood products …

The Yale Blocks, Brad Smith, Courtney Koehler, Kerry Hughes, Matt Stein, Pat Monaghan, Staci Beck

Real Estate Development Workshop Projects

Students from Portland State University's Center for Real Estate produce a development plan for a property site in Seattle's South Lake Union District.

Their task was to produce an original development plan, including the development concept, market analysis, conceptual design, economic analysis, capital and operations budget, and management plan.

Annual Report 2008, Eastern Illinois University

Lumpkin College Annual Reports

This 2008 Annual Report records the achievements, outreach activities, and student honors work of the Eastern Illinois University's Lumpkin College of Business and Applied Sciences. It also includes reports from the School of Business, the School of Family and Consumer Science, the School of Technology, and the department of Military Science.

Instant Websites: Using Wordpress As A Content Management System, Jonathan P. Allen

Entrepreneurship, Innovation, and Strategy

No abstract provided.

Ua7 Ored Quarterly Newsletter, Sadiq Shah

ORED Quarterly Newsletter

Connecting Knowledge with Businesses and Society to Promote Economic Growth and to Enhance the Quality of Life

Virtual World Affordances: Enhancing Brand Value, Sora Park, Fiona Fui-Hoon Nah, David Dewester, Brenda Eschenbrenner, Sunran Jeon

Scholarship and Professional Work - Business

Virtual worlds are three-dimensional, computer-generated worlds that are a natural extension of the existing Internet. Although many businesses are jumping on the bandwagon to maintain a presence in virtual worlds, there is no well-established knowledge or theory to guide businesses in their involvement in these environments. In this paper, we identify affordances in the virtual worlds that can be used to increase the state of flow experienced in a business virtual site, which in turn may enhance brand equity, or the perceived added value of a brand to customers. We present a conceptual model that can be used to guide …

A Cross Cultural Study Of Corporate Blogs In The U.S. And In Korea, Sunran Jeon, Seong No Yoon, Jongheon Kim

Scholarship and Professional Work - Business

Corporate blogging is now world wide due to the potential benefits of blogging. The purpose of this study is to investigate corporate blogging in the U.S. and Korea. The framework to compare corporate blogging in two countries is corporate blogging strategies developed by Lee et al. (2006). Comparing corporate blogging strategies in the U.S., top-down corporate blogging strategy IV (promotion) is mostly adopted in Korea, and most companies use their blogs at the third party site. Promotion blogs have gained popularity and high readership in Korea unlike U.S.

Asp Effects In The Small Size Enterprise: A Case Of Bizmeka Of Korea Telecom, Hwanyoung Kim, Sunran Jeon, Jongheon Kim

Scholarship and Professional Work - Business

An application service provider (ASP) is a business model providing information technology (IT) enabled solutions to customers over the Internet. Utilizing an ASP model, small and medium-sized enterprises (SMEs) can acquire affordable IT solutions. Korea Telecom (KT), a leading IT company in Korea, provides an ASP service called Bizmeka to SMEs. In this study, we identify factors influencing the perceived benefits of Bizmeka usage. We also examine the relationship between the perceived benefits of Bizmeka usage and customer satisfaction. Based on the results of our survey, we found the following factors to be important in determining customer satisfaction with ASPs: …

Online Leisure Hotel Selection Criteria And Booking Behavior Of Young Middle-Income Singaporeans, Kin Wai Lee

UNLV Theses, Dissertations, Professional Papers, and Capstones

The Internet has changed the face of purchasing and customer behaviour over the last decade or so. Traditional concepts of marketing must be reviewed and businesses must be ready to fully embrace the online marketplace. The hotel industry is no different and evidently, has much to gain from this new medium with online sales figures climbing annually (Carroll & Sileo, 2007; PhoCusWright, 2006).

Studies have shown that more and more consumers are moving towards the Internet to find their products and services and ultimately making the purchase online (Starkov & Price, 2003). Singaporeans make for interesting subjects in this area, …

Soft Computing In The Forecasting Of The Stock Exchange Of Thailand, Suchira Chaigusin, Chaiyaporn Chirathamjaree, Judith Clayden

Research outputs pre 2011

Stock markets are affected by many uncertainties and interrelated economic and political factors at both local and global levels; determining the set of relevant factors for making accurate predictions is a complicated task. This paper analyzes relevant literature on the Stock Exchange of Thailand (SET), according to the categories of techniques used. The research proposes an approach of soft computing on the SET forecasting and exposes the main driving indicators, from the literature, including Dow Jones, Nikkei index, Hang Seng index, Minimum Loan Rate, the value of the Thai baht and the gold price.

The Relationship Of E-Commerce Readiness To Technology Acceptance: The Case Of Barbados, Jude E. Edwards, Leila A. Halawi, Richard Mccarthy

Publications

This is an exploratory study that examines the relationship between selected components of ecommerce readiness and dimensions of Davis’ (1989) Technology Acceptance Model. Building upon the notion that there exists some linkage between ecommerce readiness and technology Acceptance, this study seeks to examine these linkages in e-businesses within Barbados. Three relationships are proposed – a relationship between technology acceptance and the existing e-Readiness infrastructure, a relationship between technology acceptance and current telecommunications access, and a relationship between technology acceptance and education. The results of this study demonstrated that there are strong relationships between e-commerce readiness components and various technology acceptance …