Technology and Innovation Commons^™

Reshaping The Financial Order, Christopher Dula, David Kuo Chuen Lee

Research Collection Lee Kong Chian School Of Business

The financial system, which governs and manages the practice of deposits, lending and payments, is in the throes of disruption following the shortcomings of the current regime. Despite US$11 trillion in quantitative easing since 2007, economic growth has been persistently sluggish. The money isn't going where it should be. In 2015, McKinsey reported that global debt had grown by US$57 trillion since 2007. The debt is becoming unsustainable, yet the global debt-to-income ratio continues to rise disproportionally to any deleveraging. The Fed's meandering signaling to nudge up interest rates beyond the near zero range raises concerns that private and even …

Transaction Cost Optimization For Online Portfolio Selection, Bin Li, Jialei Wang, Dingjiang Huang, Steven C. H. Hoi

Research Collection School Of Computing and Information Systems

To improve existing online portfolio selection strategies in the case of non-zero transaction costs, we propose a novel framework named Transaction Cost Optimization (TCO). The TCO framework incorporates the L1 norm of the difference between two consecutive allocations together with the principles of maximizing expected log return. We further solve the formulation via convex optimization, and obtain two closed-form portfolio update formulas, which follow the same principle as Proportional Portfolio Rebalancing (PPR) in industry. We empirically evaluate the proposed framework using four commonly used data-sets. Although these data-sets do not consider delisted firms and are thus subject to survival bias, …

The Importance Of Search Engine Optimisation, Singapore Management University

Perspectives@SMU

Good SEO is a business necessity in the Digital Age but not everyone needs in-house SEO expertise; sometimes it makes more sense to hire an agency

How Technology Is Reshaping Financial Services: Essays On Consumer Behavior In Card, Channel And Cryptocurrency Services, Dan Geng

Dissertations and Theses Collection

The financial services sector has seen dramatic technological innovations in the last several years associated with the “fintech revolution.” Major changes have taken place in channel management, credit card rewards marketing, cryptocurren-cy, and wealth management, and have influenced consumers’ banking behavior in different ways. As a consequence, there has been a growing demand for banks to rethink their business models and operations to adapt to changing consumer be-havior and counter the competitive pressure from other banks and non-bank play-ers. In this dissertation, I study consumer behavior related to different aspects of financial innovation by addressing research questions that are motivated …

Towards Establishing Design Principles For Balancing Usability And Maintaining Cognitive Abilities, Gayathri Balasubramanian, Hyowon Lee, King Wang Poon, Wee-Kiat Lim, Wai Keet Yong

CCX Research

While technology has improved the speed, accuracy, and efficiency of work, its prolonged use also weakens users’ cognitive abilities over time. By creating usable, efficient, emotive, and engaging experiences, HCI researchers and practitioners have inadvertently led users to offload their innate capabilities onto their devices. How should technology be (re)designed so as to reduce the negative effects of on users’ cognitive abilities when used over time? In this paper, we discuss a set of design principles intended to help designers consider how long-term use of their artefacts could maintain and even improve users’ unassisted abilities and reduce negative impacts of …

How To Enable Future Faster Payments? An Evaluation Of A Hybrid Payments Settlement Mechanism, Zhiling Guo, Yuanzhi Huang

Research Collection School Of Computing and Information Systems

In the era of Fintech innovation and e-commerce, faster settlement of massive retail transactions is crucial for business growth and financial system stability. However, speeding up payments settlement can create periodic liquidity shortfalls to banks which would incur high cost of funds in the settlement process. We propose a new hybrid settlement mechanism design that integrates features of real-time gross settlement, deferred net settlement, and central queue management structure. The hybrid mechanism is managed by an intermediary and is particularly suitable to settle large volume of small-value retail payments. We evaluate the mechanism using computer experiments and simulation. We find …

Does The Crowd Support Innovation? Innovation Claims And Success On Kickstarter, Anirban Mukherjee, Cathy L. Yang, Ping Xiao, Amitava Chattopadhyay

Research Collection Lee Kong Chian School Of Business

Online crowdfunding is a popular new tool for raising capital to commercialize product innovation. Product innovation must be both novel and useful (1-4). Therefore, we study the role of novelty and usefulness claims on Kickstarter. Startlingly, we find that a single claim of novelty increases project funding by about 200%, a single claim of usefulness increases project funding by about 1200%, and the co-occurrence of novelty andusefulness claims lowers funding by about 26%. Our findings are encouraging because they suggest the crowd strongly supports novelty and usefulness. However, our findings are disappointing because the premise of crowdfunding is to support …

How Artificial Intelligence Is Impacting Manufacturing Industry, Deepak Srinivasan, Maitreyi Ramesh Swaroop, Balaji Rajaram, Sri Krishan Iyer

Research Collection School Of Computing and Information Systems

In this survey, we study the impact of Artificial Intelligence (AI) on manufacturing sector. AI methods can be utilized to make new thoughts several ways: by delivering novel mixes of wellknown thoughts; by investigating the capability of theoretical spaces; and by making changes that empower the era of unexplored thoughts. AI will have less trouble in displaying the era of new thoughts than in automating their assessment. We describe the advances that have been made on AI in manufacturing industry. We close with how to overcome the issues in this area.

The Association Of Hospital Governance With Innovation In Taiwan, Chen-Wei Yang, Yu-Hua Yan, Shih-Chieh Fang, Noorein S. Inamdar, Hsiencheng Lin

Research Collection Lee Kong Chian School Of Business

Hospitals in Taiwan are facing major changes and innovation is increasingly becoming a critical factor for remaining competitive. One determinant that can have a significant impact on innovation is hospital governance. However, there is limited prior research on the relationship between hospital governance and innovation. The purpose of this study is to propose a conceptual framework to hypothesize the relationship between governance mechanisms and innovation and to empirically test the hypotheses in hospital organizations. We examine the relationship between governance mechanisms and innovation using data on 102 hospitals in Taiwan from the Taiwan Joint Commission on Hospital Accreditation and Quality …

Contract Theory: Impact On Biopharmaceutical Alliance Structure And Performance, Niyazi Taneri, Arnoud De Meyer

Research Collection Lee Kong Chian School Of Business

Alliances for new product development have been studied extensively in the operations management literature. Alliances between an innovator and a partner create value by utilizing their complementary capabilities. In this paper, we seek to understand what drives the alliance structure: the choice between collaborative alliances where the parties exert joint efforts and sequential alliances where, for the most part, the partner takes over going forward. Our analysis of a data set of over 2,000 biopharmaceutical alliances reveals our main finding: a key role of operational choices is to address contract theoretic concerns faced by an alliance.We also find that aligning …

Online Advertising, Retail Platform Openness, And Long Tail Sellers, Jianqing Chen, Zhiling Guo

Research Collection School Of Computing and Information Systems

It becomes increasingly popular that some large online retailers such as Amazon open their platforms to allow third-party retail competitors to sell on their own platforms. We develop an analytical model to examine this retailer market place model and its business impact. We assume that a leading retailer has both valuation advantage that may come from its reputation and information advantage that may come from its brand awarenewss. We find that the availability of relatively low-cost advertising through social media or search engine can effectively reduce the leading retailer's information advantage, and thus be an important driving force for its …

A Study Of Innovating And Non-Innovating Firms’ Perception Of Environmental Dynamism And Innovation In A Mature Regulated Industry, Patrick Siong Kuan Tan

Dissertations and Theses Collection

Can large firms be innovative in an industry that is mature and regulated?”

Business managers in mature regulated industries, like new and unregulated industries, operate under very challenging conditions, albeit a bit different, and need to create competitive advantages. One potential route to do this is through innovations.

The strategic direction and choices which the firm takes and whether to innovate or not innovate are largely influenced by its environment. And, in mature regulated industries, large incumbents face a triple challenge. Its size, the maturity of the industry and regulations governing the industry are three conditions that are generally deemed …

Information Technology Prioritization, In Merger Integration: A Grounded Theory Approach, Sandesh Dayanand Raikar

Dissertations and Theses Collection

This exploratory study, examines the significance of Information Technology (IT) Prioritization during the due diligence phase, in a merger integration scenario. In a world where firms are becoming increasingly dependent on information systems and technology, IT continues to play a progressively significant role within organizations. There is growing literature, on the increasing importance of IT in the business environment. However, till date, neither has there been a study regarding the role and impact of IT prioritization and IT integration schedule on the overall synergy savings, nor is there a study on the relationship between IT prioritization and the achievement of …

Navigating Innovation: A Leader's Guide, Gerard George

Asian Management Insights

Despite the newfangled businessmodels and market game changers,the old axiom of industry continuesto ring true: leadership matters.

Country 2.0: Upgrading Cities With Smart Technologies, Steven M. Miller

Asian Management Insights

Advancements in technology are being used to transform our cities into smart cities, but the process is not without its risks.

Digital Transformation And Value Creation: Sea Change Ahead, Srinivas K. Reddy, Werner Reinartz

Research Collection Lee Kong Chian School Of Business

Digital transformation is taking place all around us and there is hardly a single aspect of life that has not been affected. In a traditional sense, digital transformation refers to the use of computer and internet technology for a more efficient and effective economic value creation process. In a broader sense, it refers to the changes that new technology has on the whole; on how we operate, interact, and configure, and how wealth is created within this system. It has become clear by now that the digital transformation has an obvious, lasting, and even revolutionary impact, not only on the …

Coordinating Vessel Traffic To Improve Safety And Efficiency, Teck Hou (Deng Dehao) Teng, Hoong Chuin Lau, Akshat Kumar

Research Collection School Of Computing and Information Systems

Global increase in trade leads to congestion of maritime traffic at the ports. This often leads to increased maritime incidents or near-miss situations. To improve maritime safety while maintaining efficiency, movement of vessels needs to be better coordinated. Our work formulates this problem of coordinating the paths of vessels as a multi-agent path-finding (MAPF) problem. To address this problem, we introduce an innovative application of MAPF in the maritime domain known as Vessel Coordination Module (VCM). Based on the local search paradigm, VCM plans on a joint state space updated using the Electronic Navigation Charts (ENC) and the paths of …

Follow-My-Lead: Intuitive Indoor Path Creation And Navigation Using See-Through Interactive Videos, Quentin Roy, Simon T. Perrault, Shengdong Zhao, Richard Davis, Anuroop Pattena Vaniyar, Velko Vechev, Youngki Lee, Archan Misra

Research Collection School Of Computing and Information Systems

We present Follow-My-Lead, an alternative indoor navigation technique that uses visual information recorded on an actual navigation path as a navigational guide. Its design revealed a trade-off between the fidelity of information provided to users and their effort to acquire it. Our first experiment revealed that scrolling through a continuous image stream of the navigation path is highly informative, but it becomes tedious with constant use. Discrete image checkpoints require less effort, but can be confusing. A balance may be struck by adding fast video transitions between image checkpoints, but precise control is required to handle difficult situations. Authoring still …

Innovation And Productivity In The Maritime Industry, Kar Way Tan

Research Collection School of Computing and Information Systems

The Advanced Maritime Leaders Programme is a biennial global maritime leadership programme, designed for senior maritime leaders who are heading the maritime or port administration in their respective countries. This unique and immersive executive development programme seeks to further hone the leadership skills of senior maritime leaders and build new capacity to transform their organisation, amidst an increasingly complex and globalised environment. With an emphasis on peer-to-peer sharing and learning, participants will gain insights on transformational leadership, effective policy-making, stakeholder engagement and strategic communications. Kar Way served as a discussion leader for Innovation and Productivity in the Maritime Industry under …

Disruption: The New Norm?, Singapore Management University

Perspectives@SMU

Accelerating automisation and increasing lifespans are creating disruptions to existing economic and education models. How can governments and industry address the resulting upheavals?

Smu Libraries: “Sensory” In Library Spaces, Nursyeha Yahaya, Devika Sangaram, Salihin Mohammed Ali, Aaron Tay

Research Collection Library

The Li Ka Shing Library recently included a new section, “Heat Maps” on the library website, providing users instant access to the physical occupancy spaces across all the different levels in the library. The indoor location-aware system is one in the latest slew of additions in tracking the library patrons’ visitations. It is the first of the many forms of library usage data sources that seek to provide an impetus in engaging the SMU community through real-time data visualizations. This enhances the perception of SMU Libraries as a creative nexus that nurtures and champions innovative methods of information access through …

Riding The Waves Of Disruption, Gary Pan, Poh Sun Seow, Clarence Goh, Melvin Yong

Research Collection School Of Accountancy

For organisations, the need to respond to disruption, digital or otherwise, has never been greater – from re-defining the way they interact with customers to delivering services and products. While disruption presents significant opportunities for businesses, the biggest risk is not taking any action at all. A radical industry shift might be required in some cases and spending time thinking about this is critical. Organisations and individuals can shield themselves from disruption by building the skills and agility to move and adapt quickly, protecting their future in the short and long term. Against this backdrop, CPA Australia and Singapore Management …

Helping Hands, Gary Pan, Poh Sun Seow, Clarence Goh

Research Collection School Of Accountancy

Disruptors have found new ways of transforming various industries with intelligent technologies which have put significant pressure on enterprises in Singapore and around the world. With a good education and training system, and a cohesive relationship among the Government, businesses and people, Singapore is well placed to respond to such digital disruptions. Nevertheless, Singapore companies must strive for quality growth based on innovation, expand beyond Singapore and create an environment that enables innovation, said Minister in the Prime Minister’s Office and Labour chief Chan Chun Sing. No two industries are disrupted in the same way. With help from the Economic …

God’S Will, The Matrix, And The Chinese Bamboo Tree, Singapore Management University

Perspectives@SMU

Suresh Shankar took the figurative red pill, went down the entrepreneurial rabbit hole and discovered the need to mesh the right-brain with the left

Adapting And Evolving To Grow In The High-Tech Industry, Singapore Management University

Perspectives@SMU

MatchMove started as a gaming platform; it’s now a flourishing enterprise payment solutions company

Institutional Regime Shift In Intellectual Property Rights And Innovation Strategies Of Firms In China, Kenneth G. L. Huang, Xuesong Geng, Heli Wang

Research Collection Lee Kong Chian School Of Business

This study develops a novel conceptual framework to understand the differential impact of formal institutional regime shift in intellectual property rights on the innovation and patenting strategies of Chinese and Western firms operating in China. We argue that to the extent that Chinese firms have been deeply embedded in China’s informal institutions,they are less responsive to formal institutional changes than Western firms operating in China. Using the major China patent law reform of 2001 as an exogenous event, we find results consistent with our key arguments: With the strengthening of the previously weak (utility model) patent protection, Chinese firms are …

Institutional Regime Shift In Intellectual Property Rights And Innovation Strategies Of Firms In China, Kenneth Guang-Lih Huang, Xuesong Geng, Heli Wang

Research Collection Lee Kong Chian School Of Business

This study develops a novel conceptual framework to understand the differential impact of formal institutional regime shift in intellectual property rights on the innovation and patenting strategies of Chinese and Western firms operating in China. We argue that to the extent that Chinese firms have been deeply embedded in China’s informal institutions, they are less responsive to formal institutional changes than Western firms operating in China. Using the major China patent law reform of 2001 as an exogenous event, we find results consistent with our key arguments: With the strengthening of the previously weak (utility model) patent protection, Chinese firms …

A Dominant Logic View Of Managing It Innovation, Gary Pan

Research Collection School Of Accountancy

With rapid technological advances and increased competition, managing innovation has become increasingly challenging. There are two possible causes for the innovation project failure. First, owing to incomplete market information, poor product management decision is made that may result in delayed market entry. Second, challenging project management activities such as inefficient communication among project teammates and mishandling complex stakeholder relationships. To gain insight into successful IT innovation project management, a theoretical lens that is able to facilitate the understanding of issues arising from these two causes is necessary. Dominant logic, which can be viewed as both an information filter and routine, …

Helping Businesses Embrace Transformational Technology, Singapore Management University

Research@SMU: Connecting the Dots

Research from the SMU School of Information Systems is helping institutions understand both the benefits and risks of real-time business transactions.

Professor Ma, together with SIS colleagues Professors Robert Kauffman, Guo Zhiling and Mei Lin, are investigators on a project studying the feasibility of implementing real-time payment and settlement systems.

See the paper:

• Near real-time retail payment and settlement systems mechanism design
• Mechanism design for near real-time retail payment and settlement systems

Harnessing Technology To Improve The Consumer Experience, Singapore Management University

Research@SMU: Connecting the Dots

Professor Guo Zhiling is studying the impact of information technology on consumer behaviour and business strategy.

See the papers:

• Assessing the impact of recommendation agents on on-line consumer unplanned purchase behavior
• Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty