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Full-Text Articles in Technology and Innovation

Regeneration First, Simon J.D. Schillebeeckx, Ryan Knowles Merrill Aug 2021

Regeneration First, Simon J.D. Schillebeeckx, Ryan Knowles Merrill

Research Collection Lee Kong Chian School Of Business

30 years of "corporate sustainability" has left our earth in a dire state. Biodiversity loss, planetary fever, floods, wildfires, droughts, melting ice caps, dying corals… the list goes on. We need a new approach. I’m sure you heard about a carbon footprint. It is the sum of all the actions we take that have a negative impact on the planet. We consume electricity, we drive to work, we fly to our holiday destination, we waste food and plastic and so on. All these actions create a negative impact that can be expressed in CO2 equivalent. The more CO2 ends up …


Case Study: National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation And People, Jochen Wirtz, Thomas Menkhoff Aug 2021

Case Study: National Library Board Singapore: Delivering Cost-Effective Service Excellence Through Innovation And People, Jochen Wirtz, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

The National Library Board (NLB) Singapore is a statutory board that managed to become a serial innovator. Its globally leading innovations in the library context include shelf-reading robots, and even entirely self-service libraries. NLB’s consistent focus on excellent service delivery reinforced its commitment to innovation. Key levers were effective strategic leadership, a smart innovation strategy that made heavy use of technology — such as app-delivered self-service technologies, crowdsourcing, and robotics — as well as a people-centric staff culture. NLB managed to co-create attractive libraries of the future together with different types of community members, such as volunteers and corporations, ushering …


Managerial Liability And Corporate Innovation: Evidence From A Legal Shock, Yuguan Guan, Liandong Zhang, Liu Zheng, Hong Zou Aug 2021

Managerial Liability And Corporate Innovation: Evidence From A Legal Shock, Yuguan Guan, Liandong Zhang, Liu Zheng, Hong Zou

Research Collection School Of Accountancy

Despite a longstanding debate over the pros and cons of imposing legal liability on directors and officers (D&Os), there is limited evidence on how D&O liability affects corporate innovation. We study this question by exploiting Nevada's 2001 corporate law change that dramatically lowered D&O legal liability and helped Nevada become the second most popular state for out-of-state incorporations. We find that firms incorporated in Nevada exhibit an increase in innovation outputs relative to matched control firms after the law change, particularly firms facing higher litigation risk or operating in more innovative industries. The results are driven mainly by exchange-listed firms …


The Entrepreneurial Scientist, Kush Agarwal Jul 2021

The Entrepreneurial Scientist, Kush Agarwal

Perspectives@SMU

Kush Agarwal is a trained scientist who calls himself “an entrepreneur by DNA”. His advice to budding startup founders: Manage your expectations with VCs


Winning Startup Competitions, Shao Yen Tan, Kush Agarwal Jul 2021

Winning Startup Competitions, Shao Yen Tan, Kush Agarwal

Perspectives@SMU

Tan Shao Yen and Kush Agarwal were a mentor-mentee pairing in the Lee Kuan Yew Global Business Plan Competition. Their organisations are now collaborating to explore the application of new technology in the built environment


A Cio’S Take On Singapore’S Startup Ecosystem, Singapore Management University Jul 2021

A Cio’S Take On Singapore’S Startup Ecosystem, Singapore Management University

Perspectives@SMU

New challenges will drive innovation, says CPG’s Tan Shao Yen


Certis: Digital Transformation Of A Physical Security Company, Singapore Management University Jul 2021

Certis: Digital Transformation Of A Physical Security Company, Singapore Management University

Perspectives@SMU

How a company synonymous with auxiliary police injected sensors and artificial intelligence into its 21st century operations


Building Digital-Ready Culture, Richard Raymond Smith Jul 2021

Building Digital-Ready Culture, Richard Raymond Smith

Research Collection Lee Kong Chian School Of Business

The rapid change to digital and remote working in organizations around the world has been a great test of human spirit and resilience. Yet, over the weeks and months of meeting and engaging people through cameras and microphones, many have noted that “Things are not quite the same.” While we have replaced the formal physical meetings, the paper-intensive processes, and the auditorium town-hall meetings, many are missing the informal interactions, the social connections, the spontaneous discussions in the day-to-day digital work life. The traditional business handshake has all but disappeared from the planet and many are wondering if it will …


Experience Base, Strategy-By-Doing And New Product Performance, Liang Chen, Mengmeng Wang, Lin Cui, Sali Li Jul 2021

Experience Base, Strategy-By-Doing And New Product Performance, Liang Chen, Mengmeng Wang, Lin Cui, Sali Li

Research Collection Lee Kong Chian School Of Business

Research Summary Strategy research views firms' diverse experience base as critical to new product success. It also champions strategy-by-doing in entrepreneurial settings. This study juxtaposes and bridges these two perspectives to better understand product development. We propose that while a firm's product portfolio diversity contributes to new product success only to a certain degree, design iteration-a postlaunch strategy-by-doing approach-is positively associated with new product performance. Our core contribution points to a complementary relationship: strategy-by-doing helps mitigate the capacity constraints problem that prevents firms from successfully adapting product development capabilities to a dynamic market. Our analysis of a sample of 2,182 …


Addressing The ‘Unseens’: Digital Wellbeing In The Remote Workplace, Holtjona Galanxhi, Fiona Fui-Hoon Nah Jul 2021

Addressing The ‘Unseens’: Digital Wellbeing In The Remote Workplace, Holtjona Galanxhi, Fiona Fui-Hoon Nah

Research Collection School Of Computing and Information Systems

The ubiquity of sophisticated devices, along with uninterrupted access to the Internet and organizational computerized systems, allows for the “anyplace” workplace to be established. Technology has the potential to deliberately or inadvertently impact psychological wellbeing. Specific psychological demands are inadvertently imposed on remote employees whose permanent online presence is required. Hence, it is important to understand factors affecting digital wellbeing and steps that can be taken to maximize the wellbeing of remote employees. This paper provides suggestions for future research on studying the digital wellbeing of (fully or partially) remote employees. A research framework is proposed to demonstrate the different …


Why Do Robots Have Smiley Faces?, Mark Findlay Jun 2021

Why Do Robots Have Smiley Faces?, Mark Findlay

Research Collection Yong Pung How School Of Law

The author discussed why engineers and designers provide machines with the semblance of friendliness, and why it takes more than that for humans to trust AI. The ground-breaking AI in community research and policy initiative by CAIDG, supported by the National Research Foundation Singapore under its Emerging Areas Research Projects Funding Initiative, seeks to understand how and why trust can be established when humans and machines come together.


Digital Transformation: What? How? Why?, Chee Hau Tan, Darren Thayre, Ewen Plougastel, Mark Shmulevich May 2021

Digital Transformation: What? How? Why?, Chee Hau Tan, Darren Thayre, Ewen Plougastel, Mark Shmulevich

Perspectives@SMU

Leadership and prep work ahead of transformation are key


Digitally Transforming Chicken Rice, Singapore Management University May 2021

Digitally Transforming Chicken Rice, Singapore Management University

Perspectives@SMU

Lao Hung Jia's dreams of selling Singapore’s national dish all over the world might just happen thanks to cashless payment and a matured food delivery ecosystem. There is just one problem: sorting out the pre-packed chilli sauce


Building A Hook For Success, Nir Eyal May 2021

Building A Hook For Success, Nir Eyal

Perspectives@SMU

Nir Eyal rode the Silicon Valley wave and created the Hook model that keeps customers coming back for more. He sees shades of 2006 Silicon Valley optimism in Singapore


Non-Fungible Tokens (Nfts): A Turning Point For Digital Content Creators And Artists?, Eric Lim May 2021

Non-Fungible Tokens (Nfts): A Turning Point For Digital Content Creators And Artists?, Eric Lim

Perspectives@SMU

While NFTs may seem like a fad, they are revolutionising how digital content creators and artists create new business models


Critical Success Factors Research Based On The Whole Process Practice Of Guangxi Laibin B Electricity Power Plant Bot Project, Liujiang Feng May 2021

Critical Success Factors Research Based On The Whole Process Practice Of Guangxi Laibin B Electricity Power Plant Bot Project, Liujiang Feng

Dissertations and Theses Collection (Open Access)

Given the lack of research on the critical success factors of the whole process of BOT projects, this paper conducts research on the BOT projects in Fujian Meizhou Bay, Guangdong Shajiao, and Guangxi Laibin, which applies the critical success factor (CSF) model analysis, and uses scientific questionnaire scoring evaluation to determine the success or failure of the BOT projects. The research results of the paper are in line with the local governments’ summaries and evaluation of the power plants after the end of the projects. This paper uses a mixed research method combining "expert argument + questionnaire + case analysis" …


Angling For Effective Innovation Governance In Asia: Lessons Learnt From Singapore’S Qian Hu Fish Farm, Thomas Menkhoff, Geok Chwee Ong May 2021

Angling For Effective Innovation Governance In Asia: Lessons Learnt From Singapore’S Qian Hu Fish Farm, Thomas Menkhoff, Geok Chwee Ong

Asian Management Insights

Would you feed herbal medication to help fishes heal? This proposition may seem like a wild idea, but it was a calculated act of innovation by Qian Hu Corp Ltd, a Singapore-based Chinese family ornamental fish business.


Lead With Your Heart, Hyper Innovate, And Make A Difference, Steve Johanns, Singapore Management University May 2021

Lead With Your Heart, Hyper Innovate, And Make A Difference, Steve Johanns, Singapore Management University

Asian Management Insights

Steve Johanns, founder and former Chairman of Veriown Global, is now taking smart villages into Sub-Saharan Africa through his company Villedge Solutions. He talks about his entrepreneurial journey in the world of hyper innovation and the secrets found in last mile empowerment.


Ceo Curiosity And Firm Innovation, Hui Yu May 2021

Ceo Curiosity And Firm Innovation, Hui Yu

Dissertations and Theses Collection (Open Access)

As an important personality trait, CEO curiosity is emphasized in practice but obtains little attention in theory. This dissertation aims to investigate the impact of CEO curiosity on firm innovation and the mediating role of external search. I argue that both diversive and specific curiosity of CEOs are positively correlated to firm innovation based on upper echelons theory (UET). Furthermore, search breadth mediates the positive connection between CEO diversive curiosity and firm innovation, while search depth mediates the positive connection between CEO specific curiosity and firm innovation. Besides, I explore the moderating effects of firm performance and market competition on …


Working With Smart Machines: Insights On The Future Of Work, Thomas H. Davenport, Steven M. Miller May 2021

Working With Smart Machines: Insights On The Future Of Work, Thomas H. Davenport, Steven M. Miller

Research Collection School Of Computing and Information Systems

In this article, we share our observations on how and why AI-based systems are being deployed. We look at how these systems have been integrated into existing and new work processes, especially the implications for the changing nature of work and how it will be conducted in future with AI-based smart machines. This will help companies that are in the earlier stages of considering, planning, or deploying these systems to know what to expect from recent developments in practice. We draw our analysis from 24 case studies that we have recently completed on AI system usage in actual operational settings.


Academic Leadership Qualities Towards Innovation Endeavours In An Organisation: A Comparative Study Of Malaysia And Singapore Perceptions, Cheng Sim Quah, Sandra Phek Lin Sim, Wee Liang Tan May 2021

Academic Leadership Qualities Towards Innovation Endeavours In An Organisation: A Comparative Study Of Malaysia And Singapore Perceptions, Cheng Sim Quah, Sandra Phek Lin Sim, Wee Liang Tan

Research Collection Lee Kong Chian School Of Business

This study employed mixed methods to explore the comparison between Malaysia and Singapore in terms of the contribution of leadership qualities and impacts towards innovation endeavours. Besides that, it also examined the significant relationship between leadership qualities and innovation endeavours in both countries. Findings revealed that operational focus and quality measurement qualities make the strongest unique contribution to explaining the variance, emphasising the importance of innovation. Findings also showed that innovation endeavours have promising impacts on Malaysia and Singapore university students towards enhancing, inspiring and motivating their learning, besides providing them a sense of self-improvement, self-motivation, self-satisfaction, self-efficiency and a …


Inspire But Don't Interfere: Managerial Influence As A Double-Edged Sword For Innovation, Fabiola Gerpott, Ronald Bledow, Jana Kuehnel May 2021

Inspire But Don't Interfere: Managerial Influence As A Double-Edged Sword For Innovation, Fabiola Gerpott, Ronald Bledow, Jana Kuehnel

Research Collection Lee Kong Chian School Of Business

Managers play a pivotal role in the innovation process; yet, the mechanisms through which managers enhance or undermine innovation are not well understood. Drawing upon self-concordance theory, we argue that managers can augment employees' self-concordance—defined as the congruence of goals and actions with inner values and preferences—through transformational behavior and thereby contribute to innovation. However, transformational behavior is closely coupled to another form of influence, namely, process management, the attempt to directly manage innovation-related activities. This form of managerial influence reduces employees' self-concordance and thereby undermines innovation. We test our conceptual model in a sample of 188 innovation projects using …


Design Thinking As A Means Of Citizen Science For Social Innovation, Hoe Chin Goi, Wee Liang Tan May 2021

Design Thinking As A Means Of Citizen Science For Social Innovation, Hoe Chin Goi, Wee Liang Tan

Research Collection Lee Kong Chian School Of Business

Members of the public or community can play a significant role in the development of social innovations. When a social innovation is developed involving a scientific approach and the community, there is the confluence of two fields-citizen science and social innovation. Social innovations can be developed through the employment of design-thinking. In this paper, we advocate design thinking as an approach to marry the two fields for a desired outcome of improved community life in ageing housing estates in Tokyo. The two fields, citizen science and social innovation, are described in brief before the design thinking method is introduced and …


What Is The Digital City?, Amit Midha, Archan Misra Apr 2021

What Is The Digital City?, Amit Midha, Archan Misra

Perspectives@SMU

Urban metropolises must adapt and evolve to address disruption and sustainability challenges


Decarbonising And Digitalising Shipping, Perlin Chan, Serene Johnson, Aladdy Choo, Lay Lin Tan, Annie Koh Apr 2021

Decarbonising And Digitalising Shipping, Perlin Chan, Serene Johnson, Aladdy Choo, Lay Lin Tan, Annie Koh

Perspectives@SMU

Targeted regulation and a mindset shift are necessary to transform the maritime industry


Factors Contributing To Innovation Orientation Of Singapore Technology Small And Medium Enterprises (Smes), Kok Beng Neo Apr 2021

Factors Contributing To Innovation Orientation Of Singapore Technology Small And Medium Enterprises (Smes), Kok Beng Neo

Dissertations and Theses Collection (Open Access)

As Singapore transitioned from economy that was primarily dependent on foreign direct investments (FDI) to a knowledge-based economy driven by indigenously developed science, technology and innovations, it became critical for the local firms to grow and internationalize. The government has thus invested heavily (of $19 billion from 2016 to 2020, and $25 billion from 2021 to 2015) in science and technology research and development. The Committee of Future Economy (CFE) concluded that in an era of rapid technological change where innovation cycles have shortened, one of economic strategy is to support our “high growth” enterprises to “scale up”. However, the …


Digital Sustainability And Its Implications For Finance And Climate Change, Gerard George, Simon J.D. Schillebeeckx Apr 2021

Digital Sustainability And Its Implications For Finance And Climate Change, Gerard George, Simon J.D. Schillebeeckx

Research Collection Lee Kong Chian School Of Business

As the pandemic forced the entire world to a virtual standstill, nature revived a little. The US emitted 10.3% less CO2 in 2020 than in 2019 and other regions similarly experienced emission declines. Depending on the source, global carbon emissions were down between 4 and 8% in 2020.2 Consumers globally have expressed more concern about sustainability, an observation confirmed by large survey research by Accenture, Kantar, Boston Consulting Group (BCG), and Ipsos.3 In its latest Emissions Gap Report4 , the UN Environment Programme (UNEP) explicitly connected the pandemic to climate change, nature loss, and pollution. Besides the acceleration of business …


Knowledge Recombination And Inventor Networks: The Asymmetric Effects Of Embeddedness On Knowledge Reuse And Impact, Simon J.D. Schillebeeckx, Yimin Lin, Gerard George, Tufool Alnuaimi Apr 2021

Knowledge Recombination And Inventor Networks: The Asymmetric Effects Of Embeddedness On Knowledge Reuse And Impact, Simon J.D. Schillebeeckx, Yimin Lin, Gerard George, Tufool Alnuaimi

Research Collection Lee Kong Chian School Of Business

Inventors are triply embedded. They are embedded in a network of knowledge components that they can reuse in future inventions. They are embedded in an inventor network, where internal embeddedness (the strength of relationships between focal inventors and their colleagues upon whose knowledge the team builds) and network centrality influence access to information. Finally, they are embedded in the firm, with its specific routines that favor external or internal knowledge search, what we call search orientation. Using a sample of 39,785 semiconductor patents, we study the pattern of knowledge reuse, or the recombination of technologically similar components, on invention impact. …


From Bus Uncle To Botdistrikt, Abhilash Murthy Mar 2021

From Bus Uncle To Botdistrikt, Abhilash Murthy

Perspectives@SMU

How Abhilash Murthy turned a fun project into a successful chatbot company


Covid-19 Pandemic And Opportunities For Digitalisation Of Smes, Yuanto Kusnadi, Gary Pan Mar 2021

Covid-19 Pandemic And Opportunities For Digitalisation Of Smes, Yuanto Kusnadi, Gary Pan

Perspectives@SMU

The Covid-19 pandemic has brought about disruptions in all sectors of economy. With lockdown being implemented in most of the countries around the world, it has necessitated changes in the business models of SMEs. A glaring area of business opportunity focuses on online business. For instance, retailers who do not yet have an online presence or have not been paying much attention to conducting sales online were caught off-guard during the circuit breaker period which has resulted in decreased footfall and plummeting sales in most physical stores. Therefore, having an online retail presence has become critical for businesses, as they …