Technology and Innovation Commons^™

Application Of Enterprise Architecture To Guide The Integration Of Health Information Systems In Namibia, Laizah Mutasa, Martin Mabeifam Ujakpa, Wandisa Nyikana, Irja Shaanika, Tiko Iyamu

Research outputs 2022 to 2026

Namibia is characterized by a fragmented health-care system that has led to data inconsistencies and duplication of efforts. It has also become costly to health-care institutions to maintain these fragmented, standalone systems. This study examined how enterprise architecture (EA) can be applied to guide the integration of health information systems (HISs) in the Namibian health-care context. A qualitative approach was applied to collect data from two cases using semi structured interviews and an interpretive approach in the analysis. From the analysis, the constructs of requirements clarity, information systems and technology (IS/T) project management, systems documentation, and communication were discovered to …

Sustainability In The Wake Of Crisis: Transforming Climate Change-Induced Disasters Into Drivers Of Renewable Energy Innovation In Business, Hiva Rastegar, Aymen Sajjad, Gabriel Eweje, Kazunori Kobayashi

Research outputs 2022 to 2026

This study examines how climate change-induced disasters affect renewable energy innovation in United States-based firms. To this end, we utilized the behavioral theory of the firm and the threat rigidity model to investigate strategic decision-making in the context of environmental crises. We employed a difference-in-differences approach combined with meta-analysis. Further, we analyzed data from 2013 to 2018 and found a significant increase in renewable energy innovation following climatological disasters, marked by an effect size of 0.74. However, firms exceeding their aspiration levels exhibit a smaller impact, reducing the effect on renewable energy innovation by 0.273 units. Additionally, firms with a …

World Trade Organization (Wto) Trade Policy Reviews And Green Technology Adoption: Global Evidence, Arifa Tanveer, Shihong Zeng, Rashid Zaman, Simone Scagnelli

Research outputs 2022 to 2026

This study examines the impact of WTO climate-related Trade Policy Reviews (TPR) on corporate efforts towards going green, specifically focusing on green technology adoption. Utilising a longitudinal sample comprising 30 countries from 2009 to 2019, the study provides original evidence that companies in countries with more frequent TPRs tend to adopt more green technologies. Channel analysis reveals that countries with climate-focused TPR entries, climate-related notifications, and climate-related measures effectively reduce managerial political risk perception, thereby facilitating the companies' adoption of green technologies. Additional analysis suggests a substitutive role of trade policy reviews (TPR) compared to firm-specific external monitors in promoting …

Redefining Boundaries In Innovation And Knowledge Domains: Investigating The Impact Of Generative Artificial Intelligence On Copyright And Intellectual Property Rights, Adil S. Al-Busaidi, Raghu Raman, Laurie Hughes, Mousa Ahmed Albashrawi, Tegwen Malik, Yogesh K. Dwivedi, Thuraiya Al- Alawi, Mohammed Alrizeiqi, Gareth Davies, Mark Fenwick, Parul Gupta, Shashikala Gurpur, Apeksha Hooda, Paulius Jurcys, Daryl Lim, Nicola Lucchi, Tanvi Misra, Ramakrishnan Raman, Anuragini Shirish, Paul Walton

Research outputs 2022 to 2026

The rapid integration of generative AI (GenAI) into industries and society has prompted a re-evaluation of copyright and intellectual property rights (IPR) frameworks. GenAI's ability to produce original content using data from human-created sources raises critical ethical and legal concerns. Current copyright and IPR frameworks, designed around human authorship, are insufficient to address these challenges. This study, using a multi-perspective approach, explores GenAI's disruptive potential in replicating or transforming copyrighted materials, challenging established IPR norms. Findings highlight gaps in legislation and the opacity of GenAI platforms. To address these issues, this study presents a Dynamic Ethical Framework linked to a …

Mapping Research In The Journal Of Innovation & Knowledge To Sustainable Development Goals, Raghu Raman, Debidutta Pattnaik, Krishnashree Achuthan, Laurie Hughes, Adil S. Al-Busaidi, Yogesh K. Dwivedi, Maneesha Vinodini Ramesh, Prema Nedungadi

Research outputs 2022 to 2026

This study critically evaluates the contributions of the Journal of Innovation & Knowledge (JIK) toward advancing research aligned with the Sustainable Development Goals (SDGs), employing the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) protocol for systematic literature review. We meticulously examine JIK's interdisciplinary research patterns, thematic focuses, and topic evolution, emphasizing the journal's engagement with SDG 9 (Industry, Innovation, and Infrastructure), SDG 8 (Decent Work and Economic Growth), and SDG 4 (Quality Education). By utilizing advanced techniques such as co-citation mapping and BERTopic modeling, this study identifies six major topics within the JIK, aligning with specific SDGs: “EcoTech …

Investigating The Impact Of Company Announcements On Stock Prices: An Application Of Machine Learning On Australian Lithium Market, Ahmad Kianrad, Mohadeseh N. Arani, Karim Hasani, Masoumeh Zargar, Eila Erfani, Amir Razmjou

Research outputs 2022 to 2026

This paper investigates the effects of various types of announcements made by lithium producers on stock prices. We collected data from 40 lithium-producing companies listed on the world's largest stock exchanges, spanning from May 2020 to September 2022. To analyze the impact of announcements such as quoted and unquoted securities, market announcements, company reports, public meetings and presentations, financial announcements, and technical announcements on stock prices, we employed an extreme gradient boosting (XGBoost) model. Our results indicate that stock exchange market announcements and announcements about public meetings and presentations significantly influenced the stock prices of all eight large-cap companies studied. …

Enablers, Barriers And Strategies For Adopting New Technology In Accounting, Denise Jackson, Christina Allen

Research outputs 2022 to 2026

Although the benefits of technological innovation are widely recognised, the accounting profession continues to undervalue and inadequately leverage technologies such as artificial intelligence, robotic process automation and blockchain. This study builds on earlier work on the antecedents and barriers to technology adoption and considers the role of technological, organisational and environmental factors in the accounting context. The mixed methods design involved surveying 585 accounting managers in Australia and parts of South-East Asia and interviewing 20 Australian accounting managers. Using the Technology–Organisation–Environment model, the study explored differences in the importance of factors by region and organisational type and investigated manager perspectives …

How Chatbots Augment Human Intelligence In Customer Services: A Mixed-Methods Study, Xiaolin Lin, Xuequn Wang, Bin Shao, Joseph Taylor

Research outputs 2022 to 2026

Although artificial intelligence (AI)-enabled chatbots have been increasingly incorporated into firms’ business processes, such as customer service, they are still ineffective at handling unstructured tasks. Therefore, organizations might adopt chatbots to cut down the workforce for structured tasks and augment the remaining employees in unstructured tasks. Although there are substantial workforce implications for rebalancing work activities, few studies have assessed chatbots from the augmentation angle by focusing on employees’ performance, perhaps because of the lack of a theoretical foundation and research on this new phenomenon within organizations. Using a mixed-methods design, we developed a model illustrating the impact of chatbots …

Opportunities And Challenges Posed By Disruptive And Converging Information Technologies For Australia's Future Defence Capabilities: A Horizon Scan, Pi-Shen Seet, Anton Klarin, Janice Jones, Mike Johnstone, Helen Cripps, Jalleh Sharafizad, Violetta Wilk, David Suter, Tony Marceddo

Research outputs 2022 to 2026

Introduction: The research project's objective was to conduct a comprehensive horizon scan of Network Centric Warfare (NCW) technologies-specifically, Cyber, IoT/IoBT, AI, and Autonomous Systems. Recognised as pivotal force multipliers, these technologies are critical to reshaping the mission, design, structure, and operations of the Australian Defence Force (ADF), aligning with the Department of Defence (Defence)’s offset strategies and ensuring technological advantage, especially in the Indo-Pacific's competitive landscape.

Research process: Employing a two-pronged research approach, the study first leveraged scientometric analysis, utilising informetric mapping software (VOSviewer) to evaluate emerging trends and their implications on defence capabilities. This approach facilitated a broader understanding …

Business Models Of Multisided Platforms For In-Destination Tours And Activities: A Morphological Analysis Approach, Jafar Bapiri, Kourosh Esfandiar, Peter O’Connor

Research outputs 2022 to 2026

In-destination tours and activities multisided platforms (T&A MSP) are growing ventures at the forefront of digitalizing tour and activity sector. While these platforms are transforming this sector, understanding of their business models and how they create, deliver and capture value is limited. To address this gap, we developed a morphological matrix to facilitate alternative business model exploration and discovery. Derived from three iterations, this visually represents and describes the characteristics of T&A MSP business models. Utilizing this tool, T&A MSP can evaluate and make transformative adjustments to their business models, thereby enhancing performance, adapting to evolving tourists’ preferences and generating …

From A Role-Playing Game (Rpg) To A Brand: Strategic Implications From An Over-Two-Decade Case, Cheuk Hang Au, Chih Yuan Chou, Kevin K.W. Ho

Research outputs 2022 to 2026

By offering a delightful experience, role-playing games (RPGs) have attracted many players. However, their development has been challenged by issues such as the emergence of online/mobile games and the proliferation of pirate copies. Therefore, RPG developers should consider different strategies to sustain the RPG series. We conducted a case study on “Chinese Paladin,” an RPG series that has been successful for over two decades in the Greater China region. We identified four strategies for an RPG to sustain itself and develop into a brand, namely (1) timeline-moving strategy, (2) crossover strategy, (3) sublimation strategy, and (4) cross-media strategy. We also …

Customer Experience Quality With Social Robots: Does Trust Matter?, Sanjit K. Roy, Gaganpreet Singh, Saalem Sadeque, Richard L. Gruner

Research outputs 2022 to 2026

Although service providers increasingly adopt social robots, much remains to be learned about what influences customers' experiences with robots. To address this issue, this study investigates the relationships among customer equity drivers (i.e., value equity, brand equity and relationship equity), trust in social robots, and trust in service providers. Specifically, we hypothesize that customer equity drivers influence trust in social robots and trust in service providers. We also propose that customer equity drivers influence customer experience quality in the context of social robots and that trust in social robots and trust in service providers mediate these relationships. The study used …

Disruptive Change Within Financial Technology: A Methodological Analysis Of Digital Transformation Challenges, Laurie Hughes, Jonathan J. M. Seddon, Yogesh K. Dwivedi

Research outputs 2022 to 2026

The digital transformation of the FinTech industry has revealed a plethora of significant challenges for industry decision makers and wider stakeholder groups as organisations contend with the onset of new regulatory frameworks, legacy systems, flexible business models and alignment with corporate social responsibility practice. The reshaping of organisations and drive to greater levels of decentralisation and employee centric practice, presents a cultural shift for the sector, with implications for the success and resulting benefits of change across the industry. This study aims to develop novel insight to the ‘lived in’ impact of digital transformation within the FinTech industry from a …

Unleashing The Power Of Internet Of Things And Blockchain: A Comprehensive Analysis And Future Directions, Abderahman Rejeb, Karim Rejeb, Andrea Appolloni, Sandeep Jagtap, Mohammad Iranmanesh, Salem Alghamdi, Yaser Alhasawi, Yasanur Kayikci

Research outputs 2022 to 2026

As the fusion of the Internet of Things (IoT) and blockchain technology advances, it is increasingly shaping diverse fields. The potential of this convergence to fortify security, enhance privacy, and streamline operations has ignited considerable academic interest, resulting in an impressive body of literature. However, there is a noticeable scarcity of studies employing Latent Dirichlet Allocation (LDA) to dissect and categorize this field. This review paper endeavours to bridge this gap by meticulously analysing a dataset of 4455 journal articles drawn solely from the Scopus database, cantered around IoT and blockchain applications. Utilizing LDA, we have extracted 14 distinct topics …

Mapping Metaverse Research To The Sustainable Development Goal Of Good Health And Well-Being, Raghu Raman, Laurie Hughes, Santanu Mandal, Payel Das, Prema Nedungadi

Research outputs 2022 to 2026

The rise of the metaverse - a convergence of virtually enhanced physical reality and persistent virtual spaces - presents transformative potential for the healthcare sector. This study systematically explores how metaverse technologies, such as virtual reality (VR), augmented reality (AR), mixed reality (MR), and digital twins, contribute to achieving United Nations Sustainable Development Goal 3 (SDG3), which focuses on good health and well-being. By integrating these technologies, the metaverse offers innovative solutions for telemedicine, medical training, mental health support, public health education, and global medical research collaboration. This study maps the current research landscape, highlighting the capacity of metaverse technologies …

Professionalism In Artificial Intelligence: The Link Between Technology And Ethics, Anton Klarin, Hossein Ali Abadi, Rifat Sharmelly

Research outputs 2022 to 2026

Ethical conduct of artificial intelligence (AI) is undoubtedly becoming an ever more pressing issue considering the inevitable integration of these technologies into our lives. The literature so far discussed the responsibility domains of AI; this study asks the question of how to instil ethicality into AI technologies. Through a three-step review of the AI ethics literature, we find that (i) the literature is weak in identifying solutions in ensuring ethical conduct of AI, (ii) the role of professional conduct is underexplored, and (iii) based on the values extracted from studies about AI ethical breaches, we thus propose a conceptual framework …

An Exploratory Content And Sentiment Analysis Of The Guardian Metaverse Articles Using Leximancer And Natural Language Processing, Sezai Tunca, Bulent Sezen, Violetta Wilk

Research outputs 2022 to 2026

The metaverse has become one of the most popular concepts of recent times. Companies and entrepreneurs are fiercely competing to invest and take part in this virtual world. Millions of people globally are anticipated to spend much of their time in the metaverse, regardless of their age, gender, ethnicity, or culture. There are few comprehensive studies on the positive/negative sentiment and effect of the newly identified, but not well defined, metaverse concept that is already fast evolving the digital landscape. Thereby, this study aimed to better understand the metaverse concept, by, firstly, identifying the positive and negative sentiment characteristics and, …

Industry 5.0 Implications For Inclusive Sustainable Manufacturing: An Evidence-Knowledge-Based Strategic Roadmap, Morteza Ghobakhloo, Mohammad Iranmanesh, Behzad Foroughi, Erfan B. Tirkolaee, Shahla Asadi, Azlan Amran

Research outputs 2022 to 2026

Despite the hype surrounding Industry 5.0 and its importance for sustainability, the micro-mechanisms through which this agenda can lead to socio-environmental values are largely understudied. The present study strived to address this knowledge gap by developing a strategic roadmap that outlines how Industry 5.0 can boost sustainable manufacturing. The study first conducted a content-centric literature review and identified 12 functions through which Industry 5.0 can inclusively boost sustainable manufacturing. The study further developed a strategic roadmap that identified the complex contextual relationships among the functions and explained how they should be synergistically leveraged to maximize their contribution to sustainability. Results …

The Role Of Blockchain Technology In The Transition Toward The Circular Economy: Findings From A Systematic Literature Review, Abderahman Rejeb, Andrea Appolloni, Karim Rejeb, Horst Treiblmaier, Mohammad Iranmanesh, John G. Keogh

Research outputs 2022 to 2026

The circular economy (CE) has emerged as a paradigm to protect the environment and the well-being of future generations. In parallel, Blockchain technology (BC) has emerged as a critical enabler for accelerating the transition toward a CE. In order to understand and summarize prior research on the role of BC in the CE, we conducted a systematic literature review (SLR) of 70 seminal articles published before July 2022. Six main themes emerged: a) CE approaches and practices, b) BC and the integration of the Internet of Things (IoT), c) sustainable supply chain management, d) BC and the CE in the …

Determinants Of Cloud Computing Integration And Its Impact On Sustainable Performance In Smes: An Empirical Investigation Using The Sem-Ann Approach, Mohammed A. Al-Sharafi, Mohammad Iranmanesh, Mostafa Al-Emran, Ahmed I. Alzahrani, Fadi Herzallah, Norziana Jamil

Research outputs 2022 to 2026

Although extant literature has thoroughly investigated the incorporation of cloud computing services, examining their influence on sustainable performance, particularly at the organizational level, is insufficient. Consequently, the present research aims to assess the factors that impact the integration of cloud computing within small and medium-sized enterprises (SMEs) and its subsequent effects on environmental, financial, and social performance. The data were collected from 415 SMEs and were analyzed using a hybrid SEM-ANN approach. PLS-SEM results indicate that relative advantage, complexity, compatibility, top management support, cost reduction, and government support significantly affect cloud computing integration. This study also empirically demonstrated that SMEs …

Knowledge Transfer In Technological Innovation Clusters, Vania Lopes Simoes Fioravanti, Fabricio Stocker, Flavio Macau

Research outputs 2022 to 2026

Purpose:

The aim of this research is to analyze the knowledge transfer process in technological innovation clusters. The problem of the study addresses how organizations can act in a network to enhance experiences and gains, particularly in the aspect of knowledge management.

Design/methodology/approach:

The study is qualitative, applied through a case study, cross-sectional and multiple sources of evidence – semistructured interviews, nonparticipant observation and analysis of documents and secondary institutional data. The case analyzed was the Technology Park of São José dos Campos, in Brazil, involving private companies, governmental organizations, universities and research institutions.

Findings:

The results reinforce the arguments …

Forecasting Project Success In The Construction Industry Using Adaptive Neuro-Fuzzy Inference System, Neda Kiani Mavi, Kerry Brown, Richard Fulford, Mark Goh

Research outputs 2022 to 2026

Project managers often find it a challenge to successfully manage construction projects. As a result, understanding, evaluating, and achieving project success are critical for sponsors to control projects. In practice, determining key success factors and criteria to assess the performance of construction projects and forecast the success of new projects is difficult. To address these concerns, our objective is to go beyond the efficiency-oriented project success criteria by considering both efficiency- and effectiveness-oriented measures to evaluate project success. This paper contributes to existing knowledge by identifying a holistic and multidimensional set of project success factors and criteria using a two-round …

Relationship Quality In Customer-Service Robot Interactions In Industry 5.0: An Analysis Of Value Recipes, Sanjit K. Roy, Gaganpreet Singh, Richard L. Gruner, Bidit L. Dey, Saadia Shabnam, Syed S. Muhammad, Mohammed Quaddus

Research outputs 2022 to 2026

The paper studies the interactions between customers and robots within the framework of Industry 5.0-driven services. Prior studies have explored several factors contributing to the quality of these interactions, with perceived value being a crucial aspect. This study uses value recipes, which refer to specific configurations of how different benefits and costs are weighed up/evaluated, as a theoretical framework to investigate the quality of relationships between customers and service robots. The study aims to shed light on the complex interplay between different value dimensions that shape customers' relationships with robots. To achieve this goal, the authors analyze what value configurations …

Behind The Definition Of Industry 5.0: A Systematic Review Of Technologies, Principles, Components, And Values, Morteza Ghobakhloo, Mohammad Iranmanesh, Ming-Lang Tseng, Andrius Grybauskas, Alessandro Stefanini, Azlan Amran

Research outputs 2022 to 2026

This study addresses the emerging concept of Industry 5.0, which aims to tackle societal concerns associated with the ongoing digital industrial transformation. However, there is still a lack of consensus on the definition and scope of Industry 5.0, as well as limited understanding of its technological components, design principles, and intended values. To bridge these knowledge gaps, the study conducts a content-centric review of relevant literature and synthesizes evidence to develop an architectural design for Industry 5.0. The findings reveal that Industry 5.0 represents the future of industrial transformation, offering potential solutions to socio-economic and environmental issues that were inadequately …

Consumer Intention To Use Service Robots: A Cognitive–Affective–Conative Framework, Dan Huang, Qiurong Chen, Songshan (Sam) Huang, Xinyi Liu

Research outputs 2022 to 2026

Purpose: Drawing on the cognitive–affective–conative framework, this study aims to develop a model of service robot acceptance in the hospitality sector by incorporating both cognitive evaluations and affective responses.

Design/methodology/approach: A mixed-method approach combining qualitative and quantitative methods was used to develop measurement and test research hypotheses.

Findings: The results show that five cognitive evaluations (i.e. cuteness, coolness, courtesy, utility and autonomy) significantly influence consumers’ positive affect, leading to customer acceptance intention. Four cognitive evaluations (cuteness, interactivity, courtesy and utility) significantly influence consumers’ negative affect, which in turn positively affects consumer acceptance intention.

Practical implications: This study provides significant implications …

Blockchain Technology As An Enabler For Sustainable Business Ecosystems: A Comprehensive Roadmap For Socioenvironmental And Economic Sustainability, Morteza Ghobakhloo, Mohammad Iranmanesh, Muhammad S. Mubarik, Muhammad F. Mubarak, Azlan Amran, Ahmad A. A. Khanfar

Research outputs 2022 to 2026

Blockchain technology is a core technology expected to play a highly instrumental role in competing with socioenvironmental challenges. The literature hypothesizes various blockchain functions for building a sustainable business ecosystem. This study unifies these diverse perspectives into an interpretive strategy roadmap that provides a holistic overview of how blockchain should be leveraged to deliver sustainability functions optimally. The study first identified the sustainability functions of blockchain through a content-centric literature review. The study applied interpretive structural modeling (ISM) and drew on experts' opinions to model how and in which order blockchain delivers these sustainability functions. The study further drew on …

Determinants Of Intention To Use E-Wallet: Personal Innovativeness And Propensity To Trust As Moderators, Madugoda Gunaratnege Senali, Mohammad Iranmanesh, Fatin Nadzirah Ismail, Noor Fareen Abdul Rahim, Mana Khoshkam, Maryam Mirzaei

Research outputs 2022 to 2026

This study aims to investigate the determinants of intention to use e-wallets. Drawing on the technology acceptance model (TAM), the conceptual framework was developed. The study extends the TAM in the context of e-wallets, by testing the influences of product-related factors namely perceived compatibility, perceived risk, and perceived emotions and investigating the moderating impacts of personal innovativeness and propensity to trust. To conduct an empirical study, the data were collected from Malaysian individuals with no experience with e-wallets using an online survey. Data from 374 participants were obtained and analyzed using the partial least squares technique. The results showed that …

Nethnography, Complementing Netnography: A Defensible Praxis For The Online Researcher, Martin Maccarthy

Research outputs 2022 to 2026

This article issues a challenge for interpretive tourism researchers to consider the trove of online data currently disavowed by aficionados of Netnography. Non-dyadic social media data is used by researchers but has been devalued as lacking legitimacy. However, by combining ‘lifeless’ non-dyadic social media with lesser-engaged ethnographic methods a lived proxy can be achieved. Nethnography is a two-part qualitative praxis of spending enough time with the phenomenon to discern meanings with confidence, which is then used to interpret non-dyadic textual discourse. Lesser-engaged ethnographic methods include participants as observers, observers as participants and complete observers. A fourth legitimizer of online interpretation …

Information Warfare: Methods To Counter Disinformation, Andrew Dowse, Sascha Dov Bachmann

Research outputs 2022 to 2026

The information age has transformed society by allowing people to interact digitally, yet it enables motivated actors to use mass influence to further their political objectives. The struggle against disinformation requires an appreciation of how a disinformation effect can be achieved in order to counter it. We consider the nature of disinformation and its use in the hybrid warfare domain, before examining the problem through frames of planning approach, truth theory, systems thinking, and military strategy. These approaches are informative in developing counter-strategies and we specifically identify the concept of kill chains as a useful framework to assist in the …

New Technology And Desired Skills Of Early Career Accountants, Denise Jackson, Grant Michelson, Rahat Munir

Research outputs 2022 to 2026

Purpose: Technological advances have led to accounting roles shifting from transaction focussed tasks to using data generated by technology to inform stakeholder strategies, resulting in changing skill requirements. This study aims to investigate how early career accountants (ECAs) and organisations value different skills among ECAs, how technology is impacting on these skills and the preparedness of ECAs for future technological work in different organisational settings.

Design/methodology/approach: The research adopted a multi-stakeholder, mixed-method approach, surveying 315 ECAs and 175 managers/recruiters and interviewing 10 from each group. The sample drew from different industry sectors and organisation types in Australia, with all states …