Technology and Innovation Commons^™

Telling Your Story: Using Metrics To Display Your Value (H2), Wendy E. Moore, Thomas J. Striepe, Steve Lastres, Joy Shoemaker

Presentations

The American Bar Association, academic institutions, law firms, and governments are demanding more and more outcome-based performance. However, displaying these outcomes is difficult for law libraries. Law libraries possess an abundance of data, but determining which metrics will showcase your law library’s value and performance is difficult. Speakers from a law school, law firm, and court library will explain the different metrics they use to display their value to their stakeholders. After these short presentations, a “fishbowl” discussion will provide participants the chance to share and learn about different metrics and tools law libraries are using to best tell their …

Silver Generation, Golden Age: Vanessa Keng, Nurin Nazifa Binte Mohd Yusoff

Social Space

Meet Vanessa Keng, 30, co-founder of The Golden Concepts,1 an e-tailer of innovative eldercare products designed to keep seniors independent and safe. Offering a wide catalogue of items sourced frominternational suppliers, you will find everything from wheelchairs and walking canes, to car accessories and doorknob grips. NURiN NaZiFa BiNTe MoHD YUSoFF catches up with Vanessa to learn more about “heart ware”, and her mission to leverage technology for social good.

The Economic Impact Of Olympic Games: Effects Of Host Country Announcements On Stock Market Returns, Bryan Engelhardt, Victor Matheson, Alex Yen, Max Chisholm

Economics Department Working Papers

Roughly seven years before an Olympic Games, the International Olympic Committee (IOC) accepts bids from countries to host an Olympics. Subsequently, the IOC determines and announces to the world who has won (and lost) the right to host. Contrary to prior evidence, we find the announcements do not affect the bidding countries’ stock markets. We complement prior studies by including additional, more recent, years of announcements, by investigating whether there are effects prior to the announcement, and by testing for an effect both parametrically and non-parametrically.

Reframing Dining, Hsin Yao Cheng

Research Collection Institute of Service Excellence (2007-2024)

Cheng Hsin Yao of Picnic explains how he has future-proofed his latest restaurant with technology and design.

Passion Made Practical, Declan Ee

Research Collection Institute of Service Excellence (2007-2024)

Declan Ee of Castlery breaks down the importance of localising brand expansion and the difficulties of scaling customer service.

Addressing Social Needs Through Remote Based Design Thinking, Hoe-Chin Goi, Wee Liang Tan, Yuki Hara, Shuichi Takao

Research Collection Lee Kong Chian School Of Business

With ageing as the coming and increasing phenomenon in Japan, there is a need for innovative solutions for seniors to lead active lives in their residing communities. Little research has been conducted on the use of design thinking as a means to develop social innovations, especially with the designers not being present on-site from a distance. This paper reports the study on the effectiveness of employing a remote based design thinking in a university course with the goal for participants to develop social innovations that elderly, as stakeholders, would be engage to adopt and implement. The study involved two cohorts …

Mapping Energy Access In Rural Tanzania: 2017 Summer Internship With The World Resources Institute, Naramena Mccray

Sustainability and Social Justice

This report details my 2017 summer internship experience; both the report and the internship being requirements of the GIS for Development and Environment Graduate Degree at Clark University. My internship was hosted by the World Resources Institute, an international non-profit organization in Washington D.C. As implied by my position title, “Energy Access-GIS Intern”, I spent the duration of my internship (14 weeks) applying my geospatial expertise to address the topic of energy access which is an issue effecting rural areas of many developing countries. I was given the responsibility of creating an interactive map application of Tanzania accessible by energy …

The Economics Of The World Cup, Victor Matheson

Economics Department Working Papers

The quadrennial World Cup is perhaps the world’s most popular sporting event with millions of live fans and a worldwide television audience in the billions. It is also one of the most costly events to host with recent hosts countries such as Brazil and Russia spending around $12 billion putting on the tournament. This paper examines the costs and the benefits of hosting the World Cup with a focus on historical data and past economic impact studies.

Iba Newsletter [May 2018], Communications & Public Affairs Department

IBA News

No abstract provided.

Comparative Study: Reducing Cost To Manage Accessibility With Existing Data, Claire Chu, Bill Kerneckel, Eric C. Larson, Nathan Mowat, Christopher Woodard

SMU Data Science Review

“Project Sidewalk” is an existing research effort that focuses on mapping accessibility issues for handicapped persons to efficiently plan wheelchair and mobile scooter friendly routes around Washington D.C. As supporters of this project, we utilized the data “Project Sidewalk” collected and used it to confirm predictions about where problem sidewalks exist based on real estate and crime data. We present a study that identifies correlations found between accessibility data and crime and housing statistics in the Washington D.C. metropolitan area. We identify the key reasons for increased accessibility and the issues with the current infrastructure management system. After a thorough …

Buzzwords, Evan D. Poff

Marriott Student Review

This feature will explain the following buzzwords:

• Blockchain
• Cryptocurrency
• Work-Life Integration
• Passive Equities
• Risk-Adjusted Returns

Social Media: On Tech-Caves, Virtual Panopticism, And The Science Fiction-Like State In Which We Unwittingly Find Ourselves, Michael Major

Theses

Making use of three historic philosophical thought experiments, this paper blends psychological perspectives with philosophical reasoning to show how social media is corrupting our perception of reality, the result of which is ultimately detrimental to society as a whole. This is accomplished by first using Plato’s “Allegory of the Cave” to analyze and discuss the ways in which social media is limiting humanity’s access to real knowledge. Next, Michel Foucault’s analysis of punishment in its social context, Discipline and Punish, is used to discuss the ways in which social media is adversely affecting our behavior. Finally, Robert Nozick’s “Experience …

Purposeful Building Of Social Capital And The Adoption Of Essential Tools And Technologies In Impoverished Communities In The Philippines, Chon Phung Lim

Dissertations and Theses Collection

Despite its popularity and a wide range of applications, social capital is a contested concept. There is also no agreement on whether social capital responds well to external interventions. Many scholars found no or, at most, mixed impacts that social capital can be purposefully developed. However, Burt and Ranchi (2007) and Janicik and Larrick (2005) provided compelling evidence that simple network training can significantly improve participants’ ability to see gaps in their network and develop social capital.

The manifestations of social capital are context-dependent and complex, and rarely map into a single discipline or methodology (Jones and Woolcock, 2007). Hence, …

The Lessons We Learned From A Smart Nation: Germany, Thomas Menkhoff, Jonas Schorr

Research Collection Lee Kong Chian School Of Business

A study trip tp Germany by a group of Singapore Management University students offers insights into how this European nation has built its cities sustainably and innovatively.

Effectiveness Of Social Media Analytics On Detecting Service Quality Metrics In The U.S. Airline Industry, Xin Tian

Information Technology & Decision Sciences Theses & Dissertations

During the past few decades, social media has provided a number of online tools that allow people to discuss anything freely, with an increase in mobile connectivity. More and more consumers are sharing their opinions online with others. Electronic Word of Mouth (eWOM) is the virtual communication in use; it plays an important role in customers’ buying decisions. Customers can choose to complain or to compliment services or products on their social media platforms, rather than to complete the survey offered by the providers of those services. Compared with the traditional survey, or with the air travel customer report published …

The Accountability Web: Weaving Corporate Accountability And Interactive Technology (2010), Marcy Murninghan, Bill Baue

New England Journal of Public Policy

This article is a synopsis of and set of recommendations emerging from a research project commissioned in 2009 and culminating in a working paper published in May 2010 by the Corporate Social Responsibility Initiative of the Mossavar–Rahmani Center for Business and Government at Harvard University’s John F. Kennedy School of Government. The project was undertaken in the early days of social media and online interaction. Authors Bill Baue and Marcy Murninghan were designated as research fellows to take an in-depth look at implications produced by the interface between newly emerging interactive technology—at that time called “Web 2.0”—and corporate accountability. The …

Follow My Voice: The Future Of Phr Authentication, Jeanette M. Rose, Ryan Schuetzler, John R. Windle, Ann L. Fruhling

UNO Student Research and Creative Activity Fair

The current electronic personal health record (PHR) has low patient adoption [1]. Increasing use and adoption of the PHR will improve patient-centered care. Users often have difficulty remembering passwords or share them, giving multiple people access to one account.

Utilizing biometrics for authentication is becoming more common in our daily lives – think of the fingerprint sensor on a smartphone or retina scanners at high security corporations. The quickly evolving technology that runs our lives calls for incorporating biometric authentication into more systems. Using biometric authentication can ensure that passwords would not need to be remembered and that only the …

Library Services Platform: A Platform For Innovation, Salihin Mohammed Ali

Research Collection Library

In Aug 2015, SMU Libraries migrated to a Library Services Platform (LSP) called Alma. Branded as the next-generation Integrated Library Systems (ILSs), LSPs take advantage of cloud computing and Web technologies to manage physical, digital and electronic materials in a unified manner. Since the adoption of Alma, SMU Libraries have transformed the way it organizes and functions namely in areas of talent management, assessment and service development.

How Do Small Business Innovate And Improve Competitiveness, Anirban Mukherjee, Hannah H. Chang

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Lasting Experiences: Taking Galleries From Glass Cases To Online Access Repositories, Joseph J. Shankweiler, Todd J. Seguin

DLTS Faculty Publications

This chapter outlines the process of creating a permanent online presence from a curated gallery exhibition. Creating an open access version of the exhibition on an institution’s repository preserves the experience for the future and extends its engagement to a growing online community of students, interested community members, and others beyond campus. Through the use of video and audio, as well as images and documents, we strive to create an equally engaging experience for those who are unable to attend the original installation in person. The permanent online exhibit thus extends learning opportunities and preserves important scholarly work that would …

Technologies For Ageing-In-Place: The Singapore Context, Nadee Goonawardene, Pius Lee, Hwee Xian Tan, Alvin C. Valera, Hwee-Pink Tan

Research Collection School Of Computing and Information Systems

The number of elderly citizens aged 65 and above in Singapore, is expected to double from 440,000in 2015, to 900,000 by 2030. Along with this “Silver Tsunami” is the upward trend of the numberof elderly who are living alone — which is estimated to increase from 35,000 in 2012 to 83,000 by2030. These exclude elderly who are alone at home when their family members are working.Elderly who are staying alone are at higher risk of social isolation and tend to have poorer accessto healthcare. In addition, the general elderly population is typically more susceptible to deteriorating health conditions, which can …

Evolution Of Digital Payments: Early Learnings From Singapore’S Cashless Payment Drive, Dennis Ng

Research Collection Lee Kong Chian School Of Business

This paper discusses the digital payment scenario unfolding in Singapore as the country’s government ponders the tremendous leap made by China in the digital payment space. The paper discusses possible key factors contributing to the success of digital payments in China, such as the success of WeChat, and whether this could be replicated in a country like Singapore. Although China and Singapore are vastly different in size, they share many similarities, including a strong one-party government which is actively involved in the direction and growth of the economy. Both countries share similar cultural and social influences including materialism, IT adoption …

Upping The Game Of Taxi Driving In The Age Of Uber, Shashi Shekhar Jha, Shih-Fen Cheng, Meghna Lowalekar, Wai Hin Wong, Rajendram Rishikeshan Rajendram, Trong Khiem Tran, Pradeep Varakantham, Nghia Truong Trong, Firmansyah Abd Rahman

Research Collection School Of Computing and Information Systems

In most cities, taxis play an important role in providing point-to-point transportation service. If the taxi service is reliable, responsive, and cost-effective, past studies show that taxi-like services can be a viable choice in replacing a significant amount of private cars. However, making taxi services efficient is extremely challenging, mainly due to the fact that taxi drivers are self-interested and they operate with only local information. Although past research has demonstrated how recommendation systems could potentially help taxi drivers in improving their performance, most of these efforts are not feasible in practice. This is mostly due to the lack of …

Smart Cities And Urban Management, Singapore Management University

Research Collection Office of Research

In this booklet, read about SMU’s research and initiatives related to smart cities and urban management, and how we strive to make meaningful impact on business, government and society for Singapore and beyond.

Contents:

Liveability and quality of life

• Community participation through mobile crowdsourcing
• Smarter, healthier eating with Food AI
• Data-driven community eldercare platform for sustainable ageing-in-place
• A date with AI
• Smart mobility accessibility for barrier-free access
• Food security

Optimisation and resource management

• Collaborative urban delivery optimisation
• Seat occupancy detection through capacitance sensing
• Large-scale crowd simulation based on real-world data
• Gaining insights through Wi-Fi technology
• Taxi driver guidance system
• Efficiency …

Economics-Based Risk Management Of Distributed Denial Of Service Attacks: A Distance Learning Case Study, Omer Keskin, Unal Tatar, Omer Poyraz, Ariel Pinto, Adrian Gheorghe

Engineering Management & Systems Engineering Faculty Publications

Managing risk of cyber systems is still on the top of the agendas of Chief Information Security Officers (CISO). Investment in cybersecurity is continuously rising. Efficiency and effectiveness of cybersecurity investments are under scrutiny by boards of the companies. The primary method of decision making on cybersecurity adopts a risk-informed approach. Qualitative methods bring a notion of risk. However, particularly for strategic level decisions, more quantitative methods that can calculate the risk and impact in monetary values are required. In this study, a model is built to calculate the economic value of business interruption during a Distributed Denial-of-Service (DDoS) attack …

Technological Innovation: A Case Study Of Mobile Internet Information Technology Applications In Community Management, Wan Su, Xiaobo Xu, Yangchun Li, Francisco J. Martinez-Lopez, Ling Li

Information Technology & Decision Sciences Faculty Publications

The Mobile Internet Information Technology MIIT has been widely accepted as one of the most promising technologies in the next decades, having various applications and different value positions. However, few published studies explore and examine the effects of MIIT on community management. Based on the Dramaturgical Theory, this article uses a case study method to get an insightful understanding of MIIT. This article found that the MIIT was used by grid organizations to realize technological innovation and change organizational routines and structures, but eventually it was shaped by them, so this new technology was only able to embed itself into …

There’S Nowhere To Hide: Artificial Intelligence And Privacy In The Fourth Industrial Revolution, Sarah Denton, Eleonore Pauwels, Yujia He, Walter G. Johnson

Patterson School of Diplomacy and International Commerce Faculty Publications

At its core, artificial intelligence (AI) optimizes data. Machine-learning algorithms, one component of AI, are trained using massive datasets curated by humans to predict various aspects of our daily lives. Such predictive intelligence could be a positive force amplified by continued decentralization of the technology. Or, ubiquitous cognition and surveillance could be a disruptive force amplified by the unregulated proliferation of AI technologies. Yet, though we will certainly see more and more AI systems being integrated into every facet of our infrastructures, homes, and bodies, the proliferation of AI technology isn’t the problem. A privacy-security quagmire arises from the interconnectivity …

Time Dependent Attribute-Level Best Worst Discrete Choice Modelling, Amanda Working, Mohammed Alqawba, Norou Diawara, Ling Li

Mathematics & Statistics Faculty Publications

Discrete choice models (DCMs) are applied in statistical modelling of consumer behavior. Such models are used in many areas including social sciences, health economics, transportation research, and health systems research and they are time dependent. In this manuscript, we review references on the study of such models, develop DCMs with emphasis on time dependent best-worst choice and discrimination between choice attributes. Referenced measurements of the dynamic DCMs are simulated. Expected utilities over time are derived using Markov decision processes. We study attributes and attribute-levels associated with the quality of life of seniors, report the estimation results, and discuss our findings.

Algorithms And Automation: Fostering Trustworthiness In Artificial Intelligence, Andrew B. Ware

Honors Theses and Capstones

No abstract provided.

Social Media Usages In Small Not-For-Profit Organizations, Sarah Nolan

MPA/MPP/MPFM Capstone Projects

Effective social media management takes time, effort, and intentionality. Small not-for-profit organizations would benefit from doing this, but often have difficulty with being able to do so. In order to find out how small not-for-profit organizations use their social media and how social media could best be used to accomplish their mission, the following research questions were asked: What communications policies and procedures are followed by small not-for-profits organizations? Are the current social media practices of these organizations effective? What are the primary needs of these organizations in terms of social media and how can they be addressed?

In order …