Technology and Innovation Commons^™

Technology And Social Anxieties, Attitudes And Behavioral Intentions Of Singaporeans Towards Using Self-Service Technology (Sst), Mukesh Kumar

UNLV Theses, Dissertations, Professional Papers, and Capstones

The interactions between customers and service organizations, known as service encounters, have generally been between front-liner and consumers. Gradually however, these encounters are changing with the introduction of self-service facilities that are quickly replacing service staff. The use of self-service technology has seen an incredible amount of growth globally over the last few years. Self-service technologies are currently being used in more diverse ways for new services than once thought possible. The expenditure on self-service kiosks is expected to rise by 88% and the dollar value of transactions taking place through self-service technology should exceed 1.3 trillion by 2007 (Avery, …

“Go Live In ’05”—From Hierarchy To Shared Governance In Higher Education, Peter A. Maresco

WCBT Faculty Publications

Higher education is in the midst of a major transformation evidenced by several factors: greater demands from stakeholders; pressure to increase student enrollment, financial uncertainty, limited resources, and a responsibility to contribute to the community’s civic and economic development. Faculty and staff in higher education are challenged to deliver education in innovative ways. This innovation requires an expedient method of governance and necessitates careful examination of the organization’s structural, cultural, and decision-making processes. To meet these demands, leaders in higher education must examine decision-making processes and design governance models that respond quickly and efficiently to their myriad of constituents.

Evaluation Of An Expanded Satellite Based Mobile Communications Tracking System, Maciek Nowak, Alan L. Erera

Information Systems and Operations Management: Faculty Publications & Other Works

Since the terrorist events in the United States on September 11, 2001, the Federal Motor Carrier Safety Administration has been testing and evaluation cargo tracking technologies to improve the safety, security and efficiency of commercial motor vehicle operations. While satellite-based systems used for tracking vehicles and cargo provide sufficient geographic coverage in the majority of the United States, there remain several vital regions that are uncovered and difficult to monitor. One such region is Alaska, where officials are particularly concerned with the hazardous materials shipments that are transported parallel to the Trans-Alaska Pipeline. This article analyzes the risks and benefits …

The Internationalization Of Singapore’S State-Enterprise Networks In The Context Of Asia’S Transborder Industrialization: Further Evidence From Indonesia, Vietnam And China, Wilfred Pow Ngee How, Caroline Yeoh

Research Collection Lee Kong Chian School Of Business

No abstract provided.

Measures Of Perceived Credibility Of Blogs: Construct Validation By Lisrel, Uday S. Tate, Elizabeth Alexander, Suneel K. Maheshwari

Management Faculty Research

Predictions are that blogs will be the promotional tool of the future, if not now. The question remains: how credible are blogs as a source of consumer information? How do consumers perceive the credibility of blogs from different sources when making purchase decisions and product evaluations? The primary objective of the present study is to assess validity and reliability of a set of Semantic Differential scales purported to measure perceived credibility of different types of blogs. Confirmatory factor analysis via LISREL8.5 package was used to obtain appropriate statistics for convergent validity, discriminant validity, and composite reliability. In general, the scales …

Assignment Of Swimmers To Dual Meet Events, Maciek Nowak, Marina Epelman, Stephen M. Pollack

Information Systems and Operations Management: Faculty Publications & Other Works

Every fall, thousands of high school swimming coaches across the country begin the arduous process of preparing their athletes for competition. With a grueling practice schedule and a dedicated group of athletes, a coach can hone the squad into a cohesive unit, poised for any competition. However, oftentimes all preparation is in vain, as coaches assign swimmers to events with a lineup that is far from optimal. This paper provides a model that may help a high school (or other level) swim team coach make these assignments. Following state and national guidelines for swim meets, we describe a binary integer …

Project Management Issues In It Offshore Outsourcing, Kathy Schwaig, Stephen Gillam, Elke M. Leeds

Faculty Articles

Global partnerships are forming to take advantage of the cost savings associated with offshoring as well as other strategic benefits. Not all information technology offshoring projects, however, are successful. Cost overruns, increased complexity and defective code cause organizations to rethink their offshoring strategy and their methods for managing these projects. In this paper, project management issues associated with offshore information technology outsourcing projects are identified and specific recommendations for addressing these issues are presented.

A Comparative Analysis Of The Impact Of New Technology Implementation On Organizational Structure And Corporate Decision-Making, Michelle L. Mccleese

Morehead State Theses and Dissertations

A thesis presented to the faculty of the College of Science & Technology at Morehead State University in partial fulfillment of the requirements for the Degree of Master of Science in Industrial Technology by Michelle L. McCleese in the Spring of 2005.

The Role Of Interfunctional Market Orientation In New Product Program Success: An Exploratory Empirical Analysis, George Grady Gresham

Theses and Dissertations in Business Administration

A central tenet of the market orientation construct is the need for virtually all departments, not just the marketing department, to participate in gathering, disseminating and responding to market intelligence. Previous academic research provides empirical support for a positive relationship between market orientation and superior business performance. Superior business performance, for many firms, depends upon a continuous stream of new products emerging from their product development programs, yet few studies have demonstrated the link between market orientation and new product development program success. This dissertation conceptualizes market orientation below the strategic business level as interfunctional market orientation (IFMO) for cross-functional …

An Inclusive Guide To Assessing Web Site Effectiveness, Janna Arney, Paul J. Lazarony

Management Faculty Publications

This study presents the results of a literature review of the well-established literatures on readability, usability, and Web design. The purpose of this study is to provide a comprehensive review of the literature on readability, usability, and Web design and to propose a three-step evaluation process to assess Web sites in each of these three areas. We recommend that this process be used to evaluate existing Web documents and those still in the design phase. This evaluation process can be utilized as an educational tool in a classroom setting. Using this process in a classroom provides students with much needed …

Ua51 Plan For Change: Kentucky Library And Museum, Timothy Mullin

Library Annual Reports, Reports, and Statistics

To create a dynamic, exciting library and museum, which will be an asset to both Western Kentucky University and the community at large, a number of changes in our normal operations need to take place. The problems are each addressed below; storage, new gallery space, new exhibits, and new operating procedures to better meet the needs of the community and the campus. This plan will address each aspect of the anticipated changes, and set some priorities. All changes described will be consistent with the strategic plans of the University Libraries and Western Kentucky University.

Bec Metering Department New System Proposal, Bradley Godwin

Honors Capstones

Capstone submitted as a graduation requirement for the BSU Honors Program.

Obesity, Educational Attainment, And State Economic Welfare, Martin W. Sivula Ph.D.

MBA Faculty Conference Papers & Journal Articles

For the first time in history, estimates of the overweight people in the world rival estimates of those malnourished. The World Health Organization (WHO, 2002) ranked obesity among the top 10 risks to human health worldwide. In the early 1960s, nearly half of the Americans were overweight and 13% were obese. Today some 64% of U.S. adults are overweight and 30.5% are obese. Even more alarming, twice as many U.S. children are overweight than were twenty years ago, a 66% increase. Non-communicable diseases impose a heavy economic burden on already strained health systems. Health is a key determinant of development …

Adequacy Of The 1995 Antitrust Guidelines For Ip Licensing: Commentaries From The 2002 Ftc And Doj Hearings, Clovia Hamilton

Winthrop Faculty and Staff Publications

In 1995, the Department of Justice (DOJ) and the Federal Trade Commission (FTC) adopted new guidelines for the licensing of intellectual property rights without violating antitrust laws. The 1995 Antitrust Guidelines for the Licensing of Intellectual Property (IP Guidelines) state the antitrust enforcement policy of the DOJ and the FTC.1 The IP Guidelines drafted by the DOJ and FTC (the agencies) does not provide practitioners with a sufficient level of comfort as they attempt to predict the enforcement initiatives relative to intellectual property licensing.2 The IP Guidelines are inadequate because they misunderstand the nature of intellectual property markets and provide …

Barriers To The Acceptance And Utilisation Of Knowledge Management Systems: An Exploratory Study, Patricia Kennett

Theses : Honours

Organisations entering the 21st Century arc exposed to an environment of continuous change, a challenge that requires a movement away from more predictable structures of the past, with hierarchies and formal chains of command. The emerging fluid and network like structures present new challenges for ensuring the development and dissemination of organisational knowledge. An area of considerable current debate involves the issue of harmony and balance between and organisation's culture and its Knowledge Management (KM) systems. The focus of this study is on organisations that are recognising the implications of these changes and are responding by installing knowledge systems in …

University Technology Transfer And Economic Development: Proposed Cooperative Economic Development Agreements Under The Bayh Dole Act, Clovia Hamilton

Winthrop Faculty and Staff Publications

Technology transfer enables private industry and academia to make practical use of advanced research, development, and technical expertise. Indeed, universities are a rich source of science and technology that can support local government and business development as well as economic growth. Thus, it is essential for research universities to transfer their wisdom to the public for its use and benefit. Today, universities operate in an economic climate that requires both capital and knowledge; takes advantage of government technology initiatives (namely the Bayh- Dole Act);' and serves as a catalyst for the creation of a large number of new, incubated companies. …

High-Tech Transportation Corridors Are In Vogue: Proposed Federal Transportation Policy Amendments, Clovia Hamilton

Winthrop Faculty and Staff Publications

When there is an economic downturn, cities are forced to develop a strategy to revitalize. Increasing the transfer of high technology into the marketplace stimulates the economy. High tech industries are industries that include relatively high percentages of scientific and technical workers, or industries that make relatively large expenditures in research and development. "[I]n difficult economic times, political stakeholders in the technology transfer process usually view success in economic impact terms, and often from short-term and parochial perspectives-how many jobs in my state next year?" Examples include the expansion of the suburban space economy in the 1980s that produced new …

Establishing And Maintaining A Buyer/Supplier Relationship Within The Product Development Industry For Model-Making And Prototyping, Kelly Vukad

Honors Capstones

Capstone submitted as a graduation requirement for the BSU Honors Program.

Sampling Concepts, Paul Boyd, Ph.D.

MBA Faculty Conference Papers & Journal Articles

The usefulness of any research is dependent upon how well the group studied represents the group about which decisions are to be made or conclusions drawn. That is, it depends upon how well the sample reflects relevant characteristics of the population. When it is possible to study every member of that group there is no problem, for on these occasions we can easily calculate the exact attribute (parameter) of interest for our population.

For example, if we were interested in determining the average number of gallons of gasoline sold to customers at our service station yesterday, we …

Adequacy Of The 1995 Antitrust Guidelines For The Licensing Of Intellectual Property In Complex High Tech Markets, Clovia Hamilton

Winthrop Faculty and Staff Publications

In 1995, the Department of Justice and the Federal Trade Commission adopted new guidelines for those wishing to license intellectual property rights without violating antitrust laws. Designed to provide clarity, these guidelines instead breed confusion because they misunderstand the nature of intellectual property markets and provide insufficient guidance in the most difficult areas. Section I of this article will discuss the basic provisions of the guidelines, especially their treatment of "innovation markets." It argues that government enforcers should focus primarily on activity that creates entry barriers. Understanding the use and misuse of licensing is the key to analyzing barriers in …

The Quality Problem Solving Method And Its Effectiveness At Nortech Inc., Jeffrey Henderson

Honors Capstones

Capstone submitted as a graduation requirement for the BSU Honors Program.

The Commercial Usage Of Internet By Insurance Companies In Malaysia, Chee Kiat Tee

Student Works (2000-2009)

One of the characteristics of the new millennium is the increasing pace of change that has been brought about by the advent of Internet technologies, and it becomes another viable channel of delivery for the insurance industry. The question is no longer whether the Internet will change the insurance marketplace. Rather, the focus is on how quickly the changes will occur, how the industry will be affected, and how insurance companies can best position themselves to take advantage of new e-commerce opportunities. The primary motivation for this study comes from a lack of studies of commercial Internet usage by Malaysia's …

Organisational Diagnostics And Planned Organisational Change : A Case On Pharmaceutical Firm, Chee Meng Kok

Student Works (2000-2009)

A case study has been conducted on a pharmaceutical firm based in Malaysia. The framework of this study was constructed based on the adapted version of Checkland's Soft System Methodology (SSM). The organisation that under­studied was being tested on its viability towards a planned change. A set of diagnostics tools was applied to calibrate the organisation's operating system. In the inquiry stage for the real world, the six level organisational diagnostics, self-actuation diagnostic, organisation dissipativeness diagnostic and the actor system diagnostic (Yusef Omar, 2001) was used. The ISO 9001 :2000 standard criteria are used for the system thinking inquiry. Observation …

Option-Based Management Of Technology Investment Risk, Michel Benaroch

Management - All Scholarship

Real operating (flexibility) options embedded in a technology investment are valuable because they allow management to take rational, value-adding actions that could favorably affect operational traits of the investment (timing, scale, scope, etc.). These options, however, are not inherent in technology investments. Rather, they usually must be carefully planned and designed to fit each investment differently. Building on concepts from the area of financial risk management, this paper presents a methodology for planning the creation of specific operating options designed to maximize the value of a technology investment in light of the risks underlying that investment. The paper also illustrates …

The Future Of Payphones Industry In Malaysia, Kamarul Shah Azman Mohd Hussin

Student Works (2000-2009)

With rapid technological advancement especially in telecommunications sector, today's payphones industry seems irrelevant and facing difficulties to survive in the current business environment. This paper presents an insight into the present and future of payphones industry in Malaysia by considering external environmental impacts and the industry competitiveness effects. Looking into the external environmental impact, it will be seen that payphones industry is in declining stage in term of its market share due to the existence of surrounding threats in the industry. In deeper perspective, this paper discusses on the contributing factors that causes Malaysian payphones market to decline, specifically in …

Bridging The Gap Between Business And Technology : Bumiputra-Commerce's Approach, Anitha Poopalasingam

Student Works (2000-2009)

This paper studies the approaches Bumiputra-Commerce Bank (BCB) used to bridge, transform and reposition itself after the recent merger. The reason BCB was chosen was because it was the first bank to complete the merger exercise and because of the various challenges faced due to the size and complexities of its operations. The evolution of the banking and financial industry is addressed in the paper and evaluates how BCB has repositioned and re-aligned itself in the industry's financial landscape. The transformation of BCB from the 41h to the 5th Generation of Banking to the E-Banking initiatives is also identified. In …

Compensation And Benefits In The E-World: Paying For It Talent, Alice Mondello

Honors Capstones

No abstract provided.

Leading With Knowledge: The Nature Of Competition In The 21st Century: By Richard C Huseman And Jon P Goodman, New Delhi: Sage Publications, 1998., Neelesh Hundekari

IIMB Management Review

Readers who pick up any book on knowledge management, intellectual capital or the learning organisation, approach it with a single objective: what does it mean and how do I implement it? The success or otherwise of any such book, therefore, will to a large extent depend on how well it answers these questions. Huseman and Goodman have done a singularly comprehensive job of answering these questions with conceptual clarity and practical implementability.

An International Cross-Cultural Study Of The Role Of Chief Informational Officers In Healthcare, Wallace Saunders

Faculty Dissertations

The introduction and utilization of Information Systems (IS) in the hospital environment has had a significant and lasting impact on the practice of medicine. The development of this dissertation will attempt to explore a widely overlooked area: The comparison of Chief Information Officers (CIOs) in the United States and the United Kingdom.

Aspects of CIO experiences relating to assumed roles, CIO challenges, skills, frustrations, success, failure, leadership, management, involvement and perceptions about the role of Information Technology (IT) in healthcare are discussed with a comparative global model. This study investigates the managerial roles of the Chief Information Officer based on …

The Development Of A Safety Self-Assessment Tool For The Printing Industry, John Lawrence Grahek

College of Graduate Studies: Theses & Dissertations (1964–2006)

No abstract provided.