Other Business Commons^™

Considerations For Scaling A Social Enterprise: Key Factors And Elements, Clodagh O'Reilly, Lucia Walsh, Ziene Mottiar

Articles

The number of social enterprises has grown exponentially in recent times. International research regarding how social enterprises scale is starting to emerge and is becoming an area of increased focus. Due to their hybridity, social enterprises experience unique scaling challenges, and research has started to examine these experiences. This theoretical paper reviews existing literature on social enterprise scaling and, based on this, proposes a conceptual model for understanding the interdependent factors and elements social enterprises must navigate when scaling. The proposed conceptual model will provide a base for further empirical research. When validated, it will also provide a practical tool …

Society Dilemma Of Computer Technology Management In Today's World, Iwasan D. Kejawa Ed.D

School of Computing: Faculty Publications

Abstract - Is it true that some of the inhabitants of the world’s today are still hesitant in using computers? Research has shown that today many people are still against the use of computers. Computer technology management can be said to be obliterated by security problems. Research shows that some people in society feel reluctant or afraid to use computers because of errors and exposure of their privacy and their sophistication, which sometimes are caused by computer hackers and malfunction of the computers. The dilemma of not utilizing computer technology at all or, to its utmost, by certain people in …

Optimization Model For Maintenance Planning Of Loading Equipment In Open Pit Mines, Farshid Javadnejad, Mohammad Reza Sharifi, Mohammad Hossein Basiri, Bakhtiar Ostadi

Engineering Management & Systems Engineering Faculty Publications

Maintenance plays a significant role in operating costs in the mining industry. Improving this matter controls maintenance costs and enhances productivity and production effectively. Shovels are one of the most widely used loading machines in non-continuous activities. Thus, evaluating and optimizing their availability is one of the essential solutions to achieving high productivity and cost reduction. This paper presents a mathematical programming model to maximize availability and minimize the total expected costs. We programmed the proposed nonlinear planning model using the Symbiotic Organisms Search (SOS) meta-heuristic algorithm in Matlab software. It determines the optimal maintenance intervals for different parts of …

Managing Quality In Aviation Projects, James W. Marion, Tracey M. Richardson, Vittal Anantatmula

Publications

From aircraft manufacturing, product customization, aircraft maintenance, and aircraft launch and recovery, project management is threaded through all aspects of aviation. Given the supreme importance of quality to every aircraft manufacturer, airline, and passenger, it would be expected that quality management, within the context of project management, would be a construct that is clearly defined. The aim of this mixed-methods research seeks to understand how quality is managed and assured in aviation projects, whether or not the current quality management framework is applicable to the aviation industry, and how quality should ultimately be managed in aviation projects. The results of …

Airline Quality Rating 2020, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 30th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 10 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

Integrate A Conflict Resolution Session Into The Freshman Engineering Problem Solving Course To Improve Students’ Ability To Solve Interpersonal Team Conflicts, Xinyu Zhang, Jeremy G. Roberts

Faculty & Staff Scholarship

The project-based freshman engineering course entitled “Engineering Problem Solving I” in the Fundamentals of Engineering Program (FEP) at West Virginia University (WVU) requires students to work in teams to complete engineering design projects. Many students are lacking in their team dynamics, particularly in handling inter-team conflicts, which can seriously hinder their learning and future coping with conflict. When a conflict happened within a team, students hesitated to enforce their team charters, which defines the project parameters and the team’s standard of conduct. Some students avoided confronting the difficult team members, some waited for the instructor to handle the issues for …

Short-Term Truckload Spot Rates' Prediction In Consideration Of Temporal And Between-Route Correlations, Wei Xiao, Chuan Xu, Hongling Liu, Hong Yang, Xiaobo Liu

Computational Modeling & Simulation Engineering Faculty Publications

Truckload spot rate (TSR), defined as a price offered on the spot to transport a certain cargo by using an entire truck on a target transportation line, usually price per kilometer-ton, is a key factor in shaping the freight market. In particular, the prediction of short-term TSR is of great importance to the daily operations of the trucking industry. However, existing predictive practices have been limited largely by the availability of multilateral information, such as detailed intraday TSR information. Fortunately, the emerging online freight exchange (OFEX) platforms provide unique opportunities to access and fuse more data for probing the trucking …

Contextual Influences On Human Resources Development: Considerations And Evaluations On The Various External And Internal Factors That Shape And Influence Hrd In Organisations, Charles Alves De Castro

Articles

This article aims to briefly understand and evaluate the main external and internal factors that impact directly on human resources development area within the organisations, mainly related to multinational companies. Also, it discusses the various aspects and influences on HRD-(Human Resources Development) such as societal, organisational/local, global, that impacts on costs, environment, regulations, policies, culture, beliefs, technology and values. This research was carried out by way of a literature review. This is important to demonstrate, explain and evaluate the current existent literature about this specific theme covered in this article. Furthermore, through this review we compared previous research on HRD. …

Airline Quality Rating 2019, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 29th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 9 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

Quality Analysis Of United States Commercial Air Carriers: Airline Quality Rating 2019, Kaetlyn Blocker, Brent D. Bowen, Erin Bowen, Timothy B. Holt, Dean E. Headley

Student Works

Past research regarding major U.S. commercial air carriers and consumer perceptions of airline performance has provided little more than a descriptive “snapshot” of the average air traveler. Using the most recent data and findings, as well as building on the previous 29 continuous years of research with the national Airline Quality Rating (AQR), the present study attempts to move beyond the basic descriptive information by identifying significant changes that have occurred over the previous year. Collectively, changes may influence the way consumers, at varying levels of travel frequency, view the commercial air industry. This research utilizes trend analysis methodology by …

Quality, Performance, And Consumer Perceptions: A National Study Of Us Airlines, Kaetlyn Blocker, Brent D. Bowen, Timothy B. Holt, Jacqueline R. Luedtke, Tori Kobayashi, Calissa Spooner, Dean Headley

Student Works

Prior inquiry into consumer perceptions, attitudes, and overall satisfaction regarding commercial mainline passenger carriers in the United States has provided little more than a "snapshot" of the average air traveler. Building on 28 continuous years of research with the National Airline Quality Rating (AQR), this study attempts to move beyond descriptive information in order to identify relationships and trends in the airline industry’s performance and relate those observations to consumer perceptions. This study will utilize a comparative trend analysis methodology to analyze major United States Airlines' performance and quality over the last 28 years. This methodology provides a means of …

Airline Quality Rating 2018, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

The results of the 28th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 12 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. AQR is the longest running and most established measure of airline quality. AQR researchers use a combination of …

Airline Customer Satisfaction 2015-2017 Results, Michelle M. Bennett, Brent D. Bowen, Erin E. Bowen, Z. Bowen, Dean Headley, Timothy B. Holt, Jacqueline R. Luedtke

Publications

Previous research on perceptions, satisfaction, and attitudes regarding the major commercial air carriers in the United States has provided little more than an interesting descriptive representation of the average air traveler. This study moves beyond basic descriptive information of air travelers to identify attitudinal patterns and relationships in the way consumers at varying levels of travel frequency view the commercial air industry. The Airline Passenger Survey (APS) elements developed via the utilization of rigorous scientific methodology, with the intention of capturing the most important data from passengers while reducing confusion or variability in comprehension of questions. APS items are a …

A Strategic Audit Of Medtronic Plc, Jozzy Carter

Honors Theses

Humans will always have a need for healthcare, and as the world continues to innovate in the tech space, consumers will demand advances in medicine and medical devices. Medtronic is at the forefront of this innovation but faces intense competition in the medical technologies industry. This poses the question: what can Medtronic do to continue its growth and stay competitive in this space? This paper offers an analysis of Medtronic as a medical device company by offering insight to its competitive advantage, financials, business mix, and value chain. It also analyzes the forces that affect Medtronic using SWOT, PEST, and …

A Longitudinal Analysis On The Cyclical Pattern Of The U.S. Airline Industry, Michelle M. Bennett, Brent D. Bowen, Jacqueline R. Luedtke, Dean Headley, Timothy B. Holt

Publications

The Airline Quality Rating (AQR) is the nation’s most comprehensive study of airline performance and quality for over two decades. AQR provides consumers and industry watchers a means to compare performance quality among different US airlines using objective performance-based data. This research looks to analyze the cyclical patterns present in AQR in order to identify trends and factors contributing to the changes in these results each year. This research utilizes the application of a longitudinal analysis methodology which will provide the correlation between factors identified and the indicators affected.

Airline Quality Rating 2017, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

The results of the 27th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 12 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. AQR is the longest running and most established measure of airline quality. AQR researchers use a combination of …

Attentiveness On Airline Quality As Viewed By The Domestic Consumer, Brent D. Bowen, Erin Bowen, Dean E. Headley, Mary Fink, Madeline S. Kuhn

Publications

This study examines the relationship between the quantitative model of the Airline Quality Rating (AQR), and the qualitative model of the Airline Passenger Survey (APS). Operational performance of the U.S. airline industry has been monitored for the past 27 years by the Airline Quality Rating, and qualitative performance has been monitored for the past 6 years by the Airline Passenger Survey. The AQR provides consumers and aviation industry professionals a means to compare performance quality among U.S. airlines using objective, performancebased data. No other airline study in the country is based on performance measures. The APS was added as a …

Airline Quality Research: A Student's Perspective, Brent D. Bowen, Erin Bowen, Dean E. Headley, Mary Fink, Madeline S. Kuhn

Publications

This study examines the relationship between the Airline Quality Rating (AQR) and the Airline Passenger Survey (APS) from an undergraduate student’s perspective, as well as how conducting undergraduate research has influenced the student researcher. Operational performance of the U. S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. These metrics include on - time flights, denied boardings, mishandled baggage, and customer complaints. As the nation’s most comprehensive study of airline performance and quality, the National Airline Quality Rating (http : //airlinequalityrating . com) sets an industry …

Airline Quality And The Consumer Perception, Brent D. Bowen, Erin Bowen, Dean E. Headley, Madeline S. Kuhn

Publications

Operational performance of the U.S. airline industry has been monitored for the past 27 years by a quantitative model of metrics known as the Airline Quality Rating. The National Airline Quality Rating (http://airlinequalityrating.com) sets the industry standard for comparing performance quality among U.S. airlines. Criteria included in the Airline Quality Rating (AQR) report are screened to meet two basic elements: (1) they must be readily obtainable from published data sources for each airline, and (2) they must be important to consumers regarding airline quality. Results from this report are retrieved from the April 2016 Airline Quality Rating Report.

The Challenge Of Regulatory Excellence, Cary Coglianese

All Faculty Scholarship

Regulation is a high-stakes enterprise marked by tremendous challenges and relentless public pressure. Regulators are expected to protect the public from harms associated with economic activity and technological change without unduly impeding economic growth or efficiency. Regulators today also face new demands, such as adapting to rapidly changing and complex financial instruments, the emergence of the sharing economy, and the potential hazards of synthetic biology and other innovations. Faced with these challenges, regulators need a lodestar for what constitutes high-quality regulation and guidance on how to improve their organizations’ performance. In the book Achieving Regulatory Excellence, leading regulatory experts …

Airline Quality Rating 2016, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

The Airline Quality Rating (AQR) is the most comprehensive study of the performance and quality of the largest airlines in the United States. The rating is a multifactor look of the airlines based on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings.

The Airline Quality Rating industry score for 2015 shows an industry that improved slightly in overall performance quality over the previous year. Six airlines (Delta, ExpressJet, JetBlue, SkyWest, Southwest, and United) showed improvement in AQR scores in 2015. ExpressJet and SkyWest had the largest improvements in their AQR scores for 2015.

Design And Commissioning Of A Community Scale Solar Powered Membrane-Based Water Purification System In Haiti, Shavin Pinto, Yung Wong, Kyle Fennesy, Yan Tang, Marc Compere

Publications

This paper presents the design and commissioning of a solar powered water purification system at the Ryan Epps Home for Children (REHC) in Michaud, Haiti. This system supplies clean drinking water to the 200 children who live and go to school at REHC and also to the community in the form of a micro-business. This micro-business is the mechanism for income generation for sustainable system operation. The purifier uses a three stage filtration system with a disc-type sediment filter, a 0.1 micron ultrafiltration membrane, and an ultraviolet light for disinfection. The backwash cycle extends the life of the ultrafiltration membrane …

Predicting Intake Of Applications For First Registration In The Property Registration Authority, Orlaith Mernagh

Dissertations

The motivation for this dissertation is rooted in a real business need. The Property Registration Authority is the state organisation tasked with maintaining a register of land ownership on the island of Ireland. The PRA currently faces a series of challenges; a high level of staff retiring and the inherent loss of knowledge associated with this trend, a lack of recruitment in recent years and a large increase in lodgement of applications for first registration as a result of legislation. The organisation therefore requires a reliable system for predicting future intake. Prior to this project, there has also been a …

Multi-Criteria Decision Making Based On Dsmt-Ahp, Jean Dezert, Jean Marc Tacnet, Mireille Batton-Hubert, Florentin Smarandache

Branch Mathematics and Statistics Faculty and Staff Publications

In this paper, we present an extension of the multicriteria decision making based on the Analytic Hierarchy Process (AHP) which incorporates uncertain knowledge matrices for generating basic belief assignments (bba’s). The combination of priority vectors corresponding to bba’s related to each (sub)- criterion is performed using the Proportional Conflict Redistribution rule no. 5 proposed in Dezert-Smarandache Theory (DSmT) of plausible and paradoxical reasoning. The method presented here, called DSmT-AHP, is illustrated on very simple examples.

Simulation-Based Optimisation Model For The Lean Assessment In Sme: A Case Study, Amr Arisha, Amr Mahfouz, John Shea

Conference papers

Due to their space limitation and small production scale, small and medium enterprises (SME) are vulner-able to rapid changes. Lean principles are considered as effective improvement approach to eliminate sys-tem’s waste and inefficiencies. Although much of the academic materials have addressed the lean practic-es into large, global companies, they can still be adjusted to SMEs. Risks are usually associated with lean implementation process due to the drastic required changes in business policies and operations. Simulation can be successfully used to predict the impact of the proposed changes ahead of the implementation which helps to mitigate risks. Integrating simulation with optimization …

Is The Internet A Maturing Market? If So, What Does That Imply?, Christopher S. Yoo

All Faculty Scholarship

Network providers are experimenting with a variety of new business arrangements. Some are offering specialized services the guarantee higher levels of quality of service those willing to pay for it. Others are entering into strategic partnerships that allocate more bandwidth to certain sources. Interestingly, a management literature exists suggesting that both developments may simply reflect the ways that the nature of competition and innovation can be expected as markets mature. The real question is not if the nature of competition and innovation will change, but rather when and how. This theory also suggests that policymakers should be careful not to …

Marketing For Summer Session: What Do The Students Want?, Paul Savory

Department of Industrial and Management Systems Engineering: Faculty Publications

Dr. Savory will share four campaign ideas his office developed to better target Summer Sessions marketing to the new generation of students. Each is unique and generates different reactions. He will talk about which was chosen and the campus reaction of choosing an “edgy” theme. He will also highlight the challenges and impact of offering a “Bucks for Summer Books” sweepstakes targeting freshman and sophomore students to take summer courses.

Technology-Aided Participative Methods In Environmental Assessment: An International Perspective, Ainhoa Gonzalez, Alan Gilmer, Ronan Foley, John Sweeney, John Fry

Articles

Provisions for citizen involvement in the assessment of potential environmental effects of certain plans, programmes and projects are present in current legislation. An international survey revealed that public participation is common practice in European and some other countries worldwide. However, a number of issues are observed to affect public involvement in EIA/SEA processes and expert opinion differs when evaluating the effectiveness of existing participative methods. Results suggest that technology-aided methods can improve traditional participation processes. In particular, GIS has the potential to increase community knowledge and enhance involvement by communicating information more effectively. Variable accessibility to technology and data quality …

Road Rescue Implements A Continuous Process Improvement Framework, John Olson, Paul Savory

Department of Industrial and Management Systems Engineering: Faculty Publications

Continuous improvement programs traditionally focus on making small incremental improvements to a system. Unfortunately, their success can be limited due to the rapid changing environment within which most small companies operate. Improvement efforts should be flexible enough to capitalize on incremental and radical changes to a system. This paper presents a case analysis of how Road Rescue, an ambulance manufacturer, uses a continuous improvement framework to capitalize on both radical and incremental improvement opportunities. Results include a 10% increase in throughput, reduced cycle time of 44%, increased customer satisfaction, and higher quality.

Dickey-Lincoln School Lakes Project Economic Analysis Study, New England Division, United States Army Engineer Division, Acres American Incorporated

Dickey-Lincoln School Lakes Project

The purpose of this study was to perform an economic assessment of the Dickey-Lincoln School Lakes Project. This was accomplished by simulating the New England electrical supply system with and without the project and making a comparison of the resultant production costs.