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Full-Text Articles in Organizational Behavior and Theory
Trust Differences Across National-Societal Cultures: Much To Do, Or Much Ado About Nothing?, Don Ferrin, Nicole Gillespie
Trust Differences Across National-Societal Cultures: Much To Do, Or Much Ado About Nothing?, Don Ferrin, Nicole Gillespie
Research Collection Lee Kong Chian School Of Business
Does trust and its development, functions and meaning, differ between people from different national–societal cultures? There is considerable anecdotal evidence and some theoretical argumentation to suggest it does, but are these supported by empirical research? This chapter reviews the available empirical evidence on the effects of national–societal culture on interpersonal trust. It focuses largely on quantitative empirical evidence to consider the extent to which, and the ways in which, interpersonal trust differs across national–societal cultures. In every category of our review we found evidence of cross-cultural differences, particularly on generalized trust, and also evidence of trust universals across cultures. In …
Antecedents Of Supervisor Trust In Collectivist Cultures: Evidence From Turkey And China, S. Arzu Wasti, Hwee Hoon Tan
Antecedents Of Supervisor Trust In Collectivist Cultures: Evidence From Turkey And China, S. Arzu Wasti, Hwee Hoon Tan
Research Collection Lee Kong Chian School Of Business
The premise of much research on dyadic trust building within organizations has been framed around the relationship as it emerges in the work context. Such models, including the seminal Mayer et al. (1995) model of dyadic trust, have been applied to contexts outside North America without a careful understanding of the distribution of social practices and everyday situations in such contexts. This chapter examines culture-specific workways as a starting point for understanding subordinates’ trust in their supervisors in collectivist cultures. Workways refer to the pattern of workplace beliefs, mental models and practices about what is true, good and efficient within …
Mindsets: Sensemaking And Transition In Negotiation, Mara Olekalns, Philip L. Smith
Mindsets: Sensemaking And Transition In Negotiation, Mara Olekalns, Philip L. Smith
Mara Olekalns
A negotiation’s opening moments are characterized by high levels of uncertainty. During this phase, individuals screen each other’s behavior for clues about underlying goals and motives. Much of this information is conveyed implicitly by the language that negotiators use. The words they choose and the way they respond to the other party provide important clues about negotiators’ dominant goals and strategy preferences. At the same time, negotiators use incoming information to assess the other party’s intentions. In negotiation, this uncertainty resolves itself into questions about the other party’s trustworthiness. Because negotiations are characterized by a vulnerability to the actions of …