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Organizational Behavior and Theory Commons™
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Full-Text Articles in Organizational Behavior and Theory
Do Workgroup Faultlines Help Or Hurt? A Moderated Model Of Faultlines, Team Identification, And Group Performance, Katerina Bezrukova, Karen Jehn, Elaine Zanutto, Sherry Thatcher
Do Workgroup Faultlines Help Or Hurt? A Moderated Model Of Faultlines, Team Identification, And Group Performance, Katerina Bezrukova, Karen Jehn, Elaine Zanutto, Sherry Thatcher
Karen A. Jehn
In this study we examine a moderated model of group faultlines, team identification, and group performance outcomes. We extend research on faultlines by showing how different faultline bases (social category and information-based faultlines) may have differential effects on the performance of groups. In addition to faultline strength (the extent of demographic alignment across members within a group), we examine the distance between faultline-based subgroups (e.g., two members of age 20 are closer in age to two members of an opposing subgroup of age 25 than of two members of age 50). We test our model using an archival field methodology …
Cross-Cultural Differences In Conflict Management: An Inductive Study Of Chinese And American Managers, Lorna Doucet, Karen Jehn, Elizabeth Weldon, Xiangming Chen, Zhongming Wang
Cross-Cultural Differences In Conflict Management: An Inductive Study Of Chinese And American Managers, Lorna Doucet, Karen Jehn, Elizabeth Weldon, Xiangming Chen, Zhongming Wang
Karen A. Jehn
Purpose – The purpose of this paper is to compare conflict management behaviors of American and Chinese managers. Its main aim is to uncover cultural differences in the way Chinese and American managers approach conflict – thereby developing a more thorough understanding of conflict management across cultures. Design/methodology/approach – Inductive analysis is used to uncover conflict management constructs that are unique to each culture. Structured interviews and multidimensional scaling techniques are used. Findings – Results show that the conflict management behaviors suggested by American and Chinese managers are different. For Chinese managers alone, embarrassing the colleague and teaching a moral …
The Effects Of Conflict Types, Dimensions, And Emergent States On Group Outcomes, Karen Jehn, Lindred Greer, Sheen Levine, Gabriel Szulanski
The Effects Of Conflict Types, Dimensions, And Emergent States On Group Outcomes, Karen Jehn, Lindred Greer, Sheen Levine, Gabriel Szulanski
Karen A. Jehn
In this study, we examine three types of conflict (task, relationship, and process) and four dimensions of conflict (emotions, norms, resolution efficacy, and importance) in decision making groups. We also investigate emergent states (e.g., trust, respect, cohesiveness; Marks et al. 2001; Acad Manag Rev 26: 530–547) as mediating the effects of the conflict types and dimensions on group outcomes (productivity and viability). All three types of conflict decreased positive emergent states in groups and this led to a decrease in group viability (the ability of a team to retain its members through their satisfaction and willingness to continue working together; …