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Full-Text Articles in Organizational Behavior and Theory
The Ins And Outs Of Change Of Shift Handoffs Between Nurses: A Communication Challenge, John S. Carroll, Michele Williams, Theresa M. Gallivan
The Ins And Outs Of Change Of Shift Handoffs Between Nurses: A Communication Challenge, John S. Carroll, Michele Williams, Theresa M. Gallivan
Michele Williams
Background: Communication breakdowns have been identified as a source of problems in complex work settings such as hospital-based healthcare. Methods: The authors conducted a multi-method study of change of shift handoffs between nurses, including interviews, survey, audio taping and direct observation of handoffs, posthandoff questionnaires, and archival coding of clinical records. Results: The authors found considerable variability across units, nurses and, surprisingly, roles. Incoming and outgoing nurses had different expectations for a good handoff: incoming nurses wanted a conversation with questions and eye contact, whereas outgoing nurses wanted to tell their story without interruptions. More experienced nurses abbreviated their reports …
Slippage In The System: The Effects Of Errors In Transactive Memory Behavior On Team Performance, Matthew Pearsall, Aleksander Ellis, Bradford Bell
Slippage In The System: The Effects Of Errors In Transactive Memory Behavior On Team Performance, Matthew Pearsall, Aleksander Ellis, Bradford Bell
Bradford S Bell
[Excerpt] Although researchers have consistently shown that the implicit coordination provided by transactive memory positively affects team performance, the benefits of transactive memory systems depend heavily on team members’ ability to accurately identify the expertise of their teammates and communicate expertise-specific information with one another. This introduces the opportunity for errors to enter the system, as the expertise of individual team members may be misunderstood or misrepresented, leading to the reliance on information from the wrong source or the loss of information through incorrect assignment. As Hollingshead notes, “information may be transferred or explicitly delegated to the ‘wrong’ individual in …
Work Teams, Bradford S. Bell, Steve W. J. Kozlowski
Work Teams, Bradford S. Bell, Steve W. J. Kozlowski
Bradford S Bell
[Excerpt] Teams serve as the basic building blocks of modern organizations and represent a critical means by which work is accomplished in today's world. Therefore, significant research during the past few decades has been focused on understanding work team effectiveness. This entry looks at the history of this research and what it says about team types, team composition, team development, team processes, and team effectiveness.
The Impact Of Task- And Team-Generic Teamwork Skills Training On Team Effectiveness, Aleksander P. J. Ellis, Bradford S. Bell, Robert E. Ployhart, John R. Hollenbeck, Daniel R. Ilgen
The Impact Of Task- And Team-Generic Teamwork Skills Training On Team Effectiveness, Aleksander P. J. Ellis, Bradford S. Bell, Robert E. Ployhart, John R. Hollenbeck, Daniel R. Ilgen
Bradford S Bell
This study examined the effects of training team members in three task- and teamgeneric teamwork skills: planning and task coordination, collaborative problem solving, and communication. We first examined the degree to which task- and team-generic teamwork skills training impacted team performance on a task unrelated to the content of the training program.We then examined whether the effects of task- and team-generic teamwork skills training on team performance were due to the transfer of skills directly related to planning and task coordination, collaborative problem solving, and communication. Results from 65 four-person project teams indicated that task- and team-generic teamwork skills training …