Operations and Supply Chain Management Commons^™

Communicating Product Sustainability: Consumer Responses To Sustainability Labeling In A Retail Laboratory Environment, Siqi Feng

Inquiry: The University of Arkansas Undergraduate Research Journal

In effort to enhance sustainable development, manufacturers and retailers have collaborated to develop a standardized sustainability index based on supply chain life cycle information. However, it is unclear whether this index will help consumers make more sustainable purchases. Research conducted in a retail laboratory addresses consumer attitudes, purchase intentions, and product choices with and without a credible standardized sustainability index, and with or without provision of background sustainability information. Results from a pilot study and two mixed design experiments indicate that, on average, consumers focus more on brand equity than on sustainability levels when they make brand choices. While the …